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Hello, I just got a Sonos beam gen 2, but after connecting it to the hdmi arc input on the tv and setting the sound bar up with the app, I cannot get Dolby atmos to work.. when I go into advanced audio settings on the LG G1 Dolby atmos and greyed out and I can’t select it? 

Hi,anybody knows if I can pair ARC with two ONE (no ONE SL) to create a surround set up?Additionally: if I setup two ONE (or two ONE SL) to work with ARC, will I be able to continue to use them as direct output devices for, e.g., spotify or Apple Music or do I need to reconfigure them every time? I mean: once linked to ARC are the ONE still available for streaming from my phone? thanks a lot, nice regards

Hi all, I am currently looking at sonos as a solution for my audio sound, just want to make sure it can do what I want it to do before I purchase. Forgive me if this is naïve question. Can I have my turntable (with built in amp) connected to 2 Five’s, so I can listen in stereo in one room and then have a third speaker (possible another Five) in another room and have the music from the turntable play at the same time? So in stereo in one room and from one speaker in another room? Thanks!

Show music info on lock screen S10 works with Spotify app but not with Sonos app.  Why?

the link station or hub will have no wi fi connection...can i then use a phone cable to the 5;s and playspoitfy is that possible or a similar solution if yourinternet is down and will be down for some timebut your phone is still on

Hi all - browsed really old versions of similar threads but none of the options work for me - I have a 2021 LG 55” OLED TV - I follow all the instructions but obviously cannot push the “power” button on my magic remote to configure it as it switches off the TV - hitting the volume buttons brings up the mute sign but the volume does not change. I do have different menu options to what are described here but more or less I can get to choosing optical blue tooth sound bar and then philips (I do not have sonos as a choice). Anyone else that has struggled have a magical answer?

I upgraded two Series 5 speakers, that were both suitable for Sonos App 2.0. Thinking I now have 4 speakers that can all work on the new operating system. However, the two older series 5 speakers cannot be added to the same network anymore? Tried factory resets (after which they are visible to the app, but warning appears: 'they may not show up in your system, just unplug and plug back in', but never actually show up in my system. Sonos upgrade program states you can continue to use the upgraded speakers, but can they be used in the same network as the new speakers? I have not be able to add them to the system… What am I doing wrong?

Hello, I’ve started getting white noise sound from my beam gen2 when watching output with Dolby Atmos. The white noise is only on Atmos everything is fine? Can anyone help

Hi,i want to setup:2 speakers in dining room2 speakers in living room 1 2 speakers in living room 22 speakers in kitchen 2 outdoor speakers.  How many amps do I need? can I play the same music on all the speakers even if there are multiple amps? if 2 speakers from living room 1 and 2 speakers from living room 2 are connected to the same amp, can I have 2 different zones? So I could play the same music in both living rooms AND play the same music in living room 1 and turn the speakers in living room 2 off - is that makes sense?thanks  

Like others who have posted, I’m so frustrated that the notifications to upgrade to S2 block me from using Sonos.  The recommended solutions are to go to the system menu and confirm you want to stick with S1.   But there’s no way to open the app on my older iPhone.  I just get the notification with Download Sonos S2, More options, or Learn more.  After trying to download S2, I learn it does not work on my iPhone 8, software 14.8.1.  “More options” offers no useful options and “Learn more” is even more useless.  So the playbar/woofer only work with the TV, to which they were previously set.  The Play1 in the kitchen only plays one radio station, to which it was set.  There’s no way that I can find to open S1 and/or change the settings on my devices.  I have tried resetting the system, reinstalling, etc.  All either will not work or makes no difference.  All the posted advice in the threads assume that one can open a Sonos app, but the S2 notifications make that impossible.  I would add

Hello! I have a Beam and a Roam, and I would love them to work with Alexa as just speakers, not microphones. I don’t want to ever have Alexa’s voice coming out of my Sonoses.For example, I’d like to tell my Echo Dot, “Alexa, play a song on the Roam,” and for it to only PLAY there. I do not want the Sonos to serve as the Alexa, only the Echo Dot. Is this possible?

Hi all, my first post before buying a Sub. I was just wondering what happens to midrange when adding in a Sub. Will the Beam handle it differently than it does on its own or would it be best to add in a third Sonos unit? Or, and I suspect will be the answer, does the Sub and Beam share the responsibilty perfectly well?Thanks Martin S

Hi all! I’ve had an Arc for a while now and it’s grouped with a 1 for music in another part of the house. I recently bought a Move. It works great for music, grouped with the Arc and the 1. However, when using the Move grouped to the Arc for TV, the sound on the Move cuts out for 5-10 seconds every minute or so. I’ve tried all of the troubleshooting tips and nothing fixes this idea. Any ideas? Thanks!  

Hi What is the best/simplest way to play local files on my sonos system, without having to turn on a computer? I have 10-15 CDs (mp3s) stored on a usb stick. My current router (Deco x60) doesn’t have a USB input. Can I upload my files somewhere and access them from the Sonos app? I have Spotify premium. Install  a (virtual) media server? Any ideas?  Thanks a lot! E

Good afternoon all hoping you can help. First off I’m not the most technical. We live on a school site and each house has its own WiFi plus an over arching school WiFi and a guest WiFi. I cannot seem to be able to connect to the system. I can get as far as the Playbar making it’s own WiFi and my phone connecting to that. However when it tries to transfer over to the WiFi of our home it doesn’t work.  there is one other system connected to the school WiFi and my Sonia app will try and pick that one up. That house is over 800 meters away so it is a WiFi issue.  can anyone help with this?  kind regards  Ian 

Really disappointed that Sonos voice assistant isn’t available in Hong Kong yet in your stores in HK you readily market it that you have voice assistant but you don’t….this is false advertising…What I want to know isWhy isn’t it available outside of the countries listed here? When is it going to be rolled out? 

Is it possible to run the Sonos amp with a pair of One SL’s as the mains? I have a setup where I have existing power close to both speaker locations but won’t be able to run speaker wire due to existing construction. The reason I’m looking at the amp instead of the port is that I want to get a turntable and HDMI ARC into the system. Sorry if this has been asked before but I’ve searched the forums for a while and couldn't find anything.

When I stream multi-room including my study (where the port is the only device) several times a day the music will stop in the study with no error visible in the app (but continue playing in the other rooms).  when I check the app, the study is no longer selected.  If I add the study back again it works for awhile (sometimes minutes sometimes hours) before that room falls out again.  it doesn’t seem to matter what streaming music service  I use although I use SiriusXM most frequently.  All of my devices are Wi-Fi connected and I’ve done some basic troubleshooting (Wi-Fi signal strength measuring, google mesh testing, reset router and all mesh devices etc.) without changing the nature of the problem.   where can I start to troubleshoot this - is there an error log someplace I can check? if you have access to support diagnostics, my confirmation number is 220085643. thanks!!  

Hello:This is my system…ARC + 2 FIVES (as surround) + SUBThis is issue:I can’t use/see FIVES LINE IN available in app to connect my turntable.Of course if I remove surrounds from the bundle I’m able to use them.So how to do it without modifying my setup. 

My roam doesn’t make any sound at all. No sound when playing a song and no system sounds. Same issue in both connect and bluetooth. Any idea?

I added SirusXM service to my Sonos controller.  I can make it play through the speaker if I select it within the Sonos controller, but if i ask Alexa to play it, I get a message that the account has been closed and to talk to Sirus and/or Sonos.  I have re-loaded the service multiple times, downloaded the Sirus software App to my PC, changed PW and user names on the Sirus site and then in Sonos, all with no luck.  I get the same message.   I don’t understand how I can play it through the Sonos speaker when selected within the controller, but can’t access through Alexa/speaker.  Suggestions to get this to work?

My play base disappeared from my Sonos app one day. My play 1 still shows up. I have tried to reset and reconnect multiple times. It only shows in my network if I connect it with an Ethernet cable to my router. Which is not an long term fix for my Situation, this is the first I’m in Six years I have had trouble with it. App is up to date, running Latest build. anyone have any ideas what else I could do?  

Having upgraded S2 to latest versions the EQ icon is not appearing in now play window.  Any suggestions?

Playing Amazon directly from Sonos app, I’m not seeing the HD or UHD badge when playing from a Roam stereo pair

I can't add Sonos Roam to my network. It asks me to update the App, but it is already updated