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My Arc has been on back order.  The expected ship date was 1/21/22, but I’ve heard nothing.   Just keep waiting?  

New Beam Gen 2 and Sub Gen 3 owner -- my first Sonos speakers.My Apple TV 4K is connected to my Samsung 6100 TV via HDMI. The Beam is connected from the TV via the dedicated ARC HDMI port. HDMI-CEC protocol (Anynet+) is turned on.I’ve confirmed through the Sonos app that when watching TV I seem to only get Stereo PCM 2.0 output, when I believe I should be getting some kind of virtualized surround output. Am I missing something? Or misunderstanding?

I will be using the Sonos amp’s RCA Line In from my home theater preamp’s Height channel outputs. They will be connected to my In ceiling speakers to be used as Atmos  height channels. Because height channels cannot be repurposed as a stereo pair for music, would the Sonos amp solve my problem and automatically switch between network airplay and the line in height channels ?

Samsung 8K Television Antenna audio stops in Arc soundbar. DirectTV and Apple TV Sound never quits.Talented home owner and installer unplug electricity and Antenna audio works again. Looking for help.

I had a pair of 5’s, a pair of Ones, and a new Beam. Almost immediately after setting up the system, I starting having issues finding the system components. I was connecting to a mesh network via Netgear Orbi satellites which provide great WiFi throughout my small home. None of the speakers were wired.Speakers are all located on the same floor within 40ft of each other. Samsung Note 10 phone with SONOS app. Recently, I added a Boost in hopes of fixing my issues. I reset all of my SONOS speakers to provide a clean start. I added my Boost first. Then each of the 5 speakers one by one. Everything went well and for about 10 minutes I could see all of my speakers. I went back to work in my office and checked again. Unfortunately, I haven’t been able to see any of my system components for the last few hours regardless where I am in the house.  I’m ready to put the whole system on Craigslist. The most annoying system I’ve ever dealt with. Please help. 

Hi, I recently updated my router at home. Now i try to reconnect my Sonos speakers but the Ikea Synfonisk bookshelf has a problem.I updated my app to the latest version and an update to my Synfonisk poped up.So i updated my Synfonisk and connected the speaker to the new network but now i cant find it in my system any more. When i try to add the speaker to my system but the app wont find it.I tryed to factory reset it but it didn't help.I tryed to contact the Sonos support but no one was at work during the week. can any one help?

My settings are: My Sonos connect is connected to a device/connecter which again connects to my #1 Yamaha Amplifier, (connected to my loudspeakers) as well as- via an optical cable, to my former #2 Samsung Smart Tv.  TV Sound was played on my loudspeakers. 8 days ago I installed a new Samsung TV The Frame 2021, which ran smoothly. Without having touched any cables,  the TV sound went missing to 1 loudspeaker, later to the 2nd.  Sonos/spotify runs as usual/no problems.  Was on Samsung Helpdesk who couldn’t help. Samsung Tv appears to have a signal for it’s TV loudspeaker and optical.  I conclude: Samsung does not support the connection path to Sonos by optical cable. Tried testing by new optical cable. No result.  How do I get sound back in my great loudspeakers via the Sonos connect? 

I am considering a Roam for my office set-up and would prefer to position it vertically on my desk - my concern is that it doesn’t have the rubber ‘feet’ on the end, in the same way as it has on it’s side, and may cause it to vibrate on the desk surface. Does anyone have any experience with this type of set-up? Thanks D

Hi there.From some reason, my Sonos 1 pair needed to be reconfigured.I tried that several times, with no resolution.After unplugging all speakers (3 Sonos 1) and my internet router and restart the Sonos app, I noticed that one of my speaker isnt recognized by the app.I tried to add it as a new product and the app cannot see itI did factory reset and that didnt helpRight now, I have a green light on that speaker, but the Sonos App cant find it.Please help… Thank you Ron  

I just got new Sonos One devices and trying to add my first one to a “Downstairs” group that contains an Amazon Echo Dot (oder model) and an Echo Plus (also, not newest model).  The Sonos One shows as incompatible.  When I remove the echo devices from the group and add the Sonos One, then the echo devices show as incompatible.I did add the Sonos skill and followed all those steps.  I also disabled and then re-enabled the skill several times.  I made the Sonos one a preferred speaker for the “Downstairs group” but it just accepts the command but does not play on it when the other (echo) downstairs speakers are playing.Any help will be very much appreciated!

is there a redo / reboot for ARC setup?can I start all over since I screwed up on the original setup process and created an extra room I did not mean to?can you delete the ARC from your system and try to set it up all over again as a brand new ARC to be added to your system?Thank you

Background to Understand the ContextI am a very long time Sonos user. I am in the process of moving from a Windows 10 machine to a shiny new Windows 11 machine. (Alder Lake CPU, so Windows 11 is a requirement.) My music library is hosted on the Windows 10 machine, and I need to relocate the music library to the new Windows 11 machine so I can retire the former.I have a playlist that runs all night in the bedroom and another playlist that runs every morning for hours in the kitchen. These have played without incident for over a decade.The Issue on the New Windows 11 MachineHaving duplicated my music library on the new machine, I changed the music library folder from //WIN10PC/Tunes to //WIN11PC/Tunes. At first blush, everything works! Every room, every controller, music library, music services.HOWEVER (dammit). The aforementioned playlists stop playing after a period of time, anywhere from 30 to 90 minutes. It always stops at the end of a track, when the bedroom/kitchen Sonos device goe

Just purchased an Arc to go on my 2013 Panasonic Plasma,  The TV has ARC HDMI but obviously no eARC.  I see that I could buy the Fury splitter, but at that price I’d rather wait and get a 65”C1 at some point.  Just not ready to depart with my Plasma yet.   

I have a Port connected to my router via ethernet.  Wifi has been disabled in the Port.  Sonos regularly disconnects from my music library.  I get the message unable to browse music.  When this happened yesterday, I restarted my router (xfinity gateway) and the system worked fine all day.  The system worked fine for a couple hours this morning, but now it’s glitchy again, unable to play whole tracks without skipping forward and then stopping altogether.  Strange this happens with a port directly wired to router.  Not using wifi for it.

Why is it nessary to have an Apple Music account to be able to control Sonos from apple devices and siri?

Im looking to upgrade my basement entertainment area to a complete sonos surround system. Since i have sonos throughout the house, this is the last room to be integrated.  I currently have 3 hardwired speakers in the TV wall, and two hardwired in the ceiling above/behind the couch. I was thinking of setting up a sonos compatible receiver (Onkyo or Pioneer) to connect all my entertainment devices. I would like to avoid everything connecting to the TV since I already have the HDMI running behind the wall from the TV to the console table below.Do I still need the sonos amp with the compatible receiver, if i were to replace in wall and in ceiling speakers to sonos?Can I create a surround sound environment with 2 in wall sonos speakers in front, ARC sound bar in front, a Sub, and 2 in ceiling sonos speakers behind? I want to use the hardwired options since everything is already wired. Its a large basement. Ive looked on multiple threads but have only found mixed results. Thank you in advanc

Hello Everyone Does anyone know what is the exactly output (watts) of the speaker range of Sonos Move , Sonos One , Five or ARC , if yes please share and if no why Sonos don't share this to anyone , as many other brands do that.  Thanks 

Hi All  I’m breaking my head trying to find a solution to streaming Netflix sound thru SONOS. When I watch Netflix in apple device (macbook, iphone) and airplay sound to SONOS, there is a slight but noticeable lag. I guess SONOS processes sound input before playing in speakers and that is causing the micro second lag in sound. Is there any good solution to listening movie sound thru SONOS. I was thinking of SONOS Port (although very costly) but understand that the lag issue will be there with Port also. I have ONE SL (2)+SUB in one room.

I have connected a hdfury arcana up to my sonos arc surround system and a ps5. Before I had it connected was getting dolby digital plus 5.1 and now i only get dolby digital 5.1. I can now get multichannel pcm 5.1 or 7.1 changing settings on ps5. Whats the best to have it on and can I get dolby digital plus back.My TV remote also no longer controls my ps5 is there someway to fix this.

I thought I would test the new update that supports DTS.  When I feed it a DTS signal from Plex, it is silent.  If I disable the DTS audio in plex, it is transcoded to Dolby. My settings are all correct as far as I can see. I have tried DTS regular and DTS HD and neither work. My system and TV are both up to date.

Hi,IssueMy sound is cutting out on the TV. I have a Playbar and two Play:1 surrounds. SetupThe Playbar is connected to the Sony TV via optical and is hard-wired via Ethernet to a router (via an unmanaged switch). I have experienced the sound issue on both an Amazon Fire TV and Sky Q  I have sent diagnostics - 731055792.Any help would be appreciated     

Hi guys,Im a owner of the sonos arc and two sonos one gen2 speakers. I dont use the sonos sub.Does anyone know what EQ settings are the best to bring out the best sound? 

Okay. I hope I can explain what is happening. I have a Sonos Beam Gen 2, a Sub Gen 3, and two ONE SL Surrounds. When watching a Dolby Atmos program (test), there is a punch sound that travels in a circle to demonstrate 360 sound. When the “punch” sound travels to the rear surrounds, the SUB drops out and the bass in the surrounds also drops out. So, I get the full 180 degree punch sound in the front while the rear is only firing the mid-range sound from the surrounds. The deep bass is washed out. I expected the Sub to continue firing the deep punch sound even if the rear surrounds are the only ones receiving the signal. For example, an explosion in the rear of you or someone hitting a big drum in the back. So, does Sonos assume only bass sounds can happen in front of you if that is where the sub is placed? Right now, if there is a bass player or explosion behind you, it’s empty because Sonos is only sending low frequency sounds to the sub when the BEAM is playing the sound. How can you

I have a Beam 2 with a sub and 2 surround speakers, but I can’t get Atmos to work from my Roku through my reasonably new Samsung 4K TV.  I believe that the Netflix movie “6 Underground” provides Atmos.  My TV recognizes that the Beam supports Atmos.  But the movie is sent to the Beam as PCM (stereo).I am hooking up the Beam to the TV through the ARC port.Is there something special that I need to do to get it working?

My Roam won’t play when connected to Wi-Fi.  It played once when I first set it up but now it (for lack of a better way to describe it) skips while playing music.  Another interesting behavior is that when I try to increase the volume it sets itself back to a set volume, e.g. its at 15 and when I try to go to 30 it pops back to 15.  Volume limiting is off..  I have reset it several times and re-paired it to no avail. BUT - bluetooth works….