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I ordered home theater system on 01/04 and was supposed to ship on 01/14 but the status still shows as Backorder. Is this delay normal? The customer support don’t provide any other dates.Thanks!

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  Anyone else? Suggestions? 

Hi absolut radio have said they are no longer broadcasting in the normal way. If o want to listen to them I have to load planet radio via sonos. I have tried for two days to do this but keep getting an error message what do I need to do please? 

When I use the Alexa to activate something else like lights for example it automatically turns on my TV. I then have to ask it to turn the TV off.  Is there a way to use the Alexa on the Arc without this happening?  Thanks

Everything worked well till recently (eg yesterday), but as from this morning the Play:5 no longer seems to connect/work over wifi. No change was done on wifi network, wifi coverage is excellent and all other devices appear to have no problem with wifi (including other Sonos products). Resetting the Play:5, restaring the router, assigning a fixed IP address to the Play:5 or selecting another wifi network does not solve the issue. When network cable is unplugged:Play:5 no longer appears as available in the app ('System' page as well 'About My System') Play:5 no longer plays any music (eg radio) when I press the play button Play:5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after res

As others have described (in closed threads), I have the dreaded “playback paused because your account is being used in another location” error.I have tried all the troubleshooting steps in those threads to no avail:disconnect/reconnect YT Music service in Sonos ensure no other devices are playing (physically unplugged all Google devices, closed YT music tab on computer, and force quit app on phone) update/reboot sonos speaker“Premium” songs play fine in YT Music app, on desktop, and on Nest devices. EVERY “premium” song that I attempt to play on Sonos (either via desktop application or app) gives the “another location” error.Per the other threads, Sonos is blaming YouTube for the error and YouTube is blaming Sonos. As a user, I don’t care who the problem is with, I just want it to work.If this is not resolved, I’ll be moving away from Sonos permanently.

I’ve set up my Rega P2 to the pre-amp then into the connect then into the technics Amp in the mini system to power the speakers. Is this sequence correct ? I have really low volume out of all my other Play and Play 1 units.  And have to have the volume on the app set to max to get decent volume out of the speakers without turning the amp to high volume levels and getting speaker hiss.  Line in is set to ‘source level 10’, line out to ‘Variable’, Audio delay to ‘Low’

I don’t know how to get this to work again. Until the weekend it was fine.  The bbc site says to scroll down on the services to choose the bbc. But that option does not exist… Help please! 

I have had Dark Mode working on my iPhone 13 Pro Max, but yesterday everything just turned light. The option to enable it in the App Settings menu has disappeared. I have restarted the app, deleted and re downloaded but it is still missing. It is still working fine on my M1 iPad Pro. Grrrrr it’s just reappeared when I was going to get a diagnostics report. once again …… grrrrrrrrr 

I read on the internet that it is Bluetooth 4.2, but on the official website, it says that it is 5.0 ... which one is true? Has the Move had a hardware overhaul?

My system has stopped connecting to AirPlay. It worked perfectly for years but then stopped sometime around the end of 2021. I’ve tried various resets and other methods mentioned in this forum but nothing has helped. I can see my Sonos products listed in the airplay options. I’d appreciate any suggestions as to why this is happening and how to correct it.My system:2 Play 5s (airplay compatable) 2 Play 3s (not airplay compatable but grouped with the 5s) One Play 5 is wired to the network, the rest are on wifi I’ve already tried:Rebooting router after waiting 30 seconds Reconfiguring network settings via sonos app Rebooting Sonos products Ensured Sonos products are showing up correctly in the home app

So to be clear... if I have a sonos arc and sub in the living room, but have a sonos amp with speakers in the back yard, I can listen to them as a single group, or use separate? As in the arc playing a movie and out back playing spotify. Or watch a different TV source on each, while being able to do this all within the same app login? Hopefully I am making my point lol.

Recently bought amp and outdoor sonace speakers… Everything worked great for a few days and now only one speaker works.  If I resent and hold down the pairing button the second speaker will work for a song or 2 and then shuts off .  What could be going on?

Hi.  I’ve had a Sonos Connect for about 4 years and have never managed to make it do what I bought it for, which is to play my hifi separates (turntable, CD player and cassette player) through the Sonos speakers - so I’m trying to crack this finally. I was told this would work when I bought this, but have never managed to make it work.  Looking at web pages about this, everything focuses on enabling you to play  streaming services accessed via the Sonos app, through the Connect onto hifi speakers, whereas what I want to do is the opposite way round.  Things I read suggest this is possible but don’t ever explain how! So … is it possible to do this, and if so, can I connect them all into the Connect via my existing hifi amp (Yamaha A-S301)?  When I try connecting everything, I can’t make anything happen.  Part of the problem is I don’t understand how it helps to have the Sonos Connect listed as one of the parts of the overall Sonos system, since somehow what I need to happen is for the S

This issue has clearly been occurring for a while and there’s still no fix for it. When you have Wi-Fi turned on on your phone (iPhone 13) the “Podcasts & Shows” filter is not present in the search section of the Sonos app (which I just updated)  As soon as you turn off the Wifi the feature appears in the search bar of the App ( where of course it’s then of no use bc the app is not connected to Wi-Fi this flaw has been long documented by other users and no fix has come thru… These speakers are VERY expensive and while they are good quality this REALLY feels like something that should have long been fixed by now… 

Bonjour pourquoi est ce que j arrive à lire le blu-ray 4K tente sur ma arc alors que le film est si je dit pas de bêtises est encodé en Dts hd ou dts x 

trying to add additional voice enabled units to existing system.  I originally created an Amazon account for the purpose but no longer have access to its associated email.  When I try and add new units it links automatically to existing old Amazon account and states its sent a verification email to my redundant inaccessible account.  I don’t seem able to break this auto completion of existing Alexa account . Tried deleting all existing voice account links and starting from scratch to use new Alexa account but I can’t break out of the precompleted old account details- help please  

Hi,I've been trying to set up Google assistant on my two Beams.Neither of them allow me to turn the Microphone on.I have successfully added Google assistant to my Sonos One.Although I can turn the Microphone on for my Move, I cannot add the Google assistant to it either.Any tips would be greatly appreciated before I submit a support ticket.All of my speakers software have been updated.Thanks.

My Playbar seems to have blown a speaker as I hear a muffled sound for the bass.  It used to be much more crisp and powerful.    I saw another post that asked to send in diagnostic info to determine what is wrong.  What can be done about this and/or can the damaged part be replaced?

can someone advise me on how i can divide a sonos install so that on one floor i can stream say apple music and on another floor stream spotify at same time.i only have one internet  fibre line.

I’m still new to Sonos. I can play music with no problem on my Roam, but how do I stop playing music other than shutting off the Roam?

Bought the Pro-Ject T1 Phono SB Turntable to Five package from Sonos and am experience a loud buzz/static when trying to play line in from the record player. The Sonos Five sounds fine when playing through Spotify.  I’ve spent a bunch of time reading through related topics but nothing i’ve seen seems to help. Switch on Pro-Ject T1 SB is set to line out  Source name is set to Turntable Source level is set to level 10 Played around with compressed/uncompressed audio I have tried the RCA cable with headphone jack adaptor that came with the system and a separate RCA to 3.5 aux cable Still same issue.  I have audio but there is a loud static noise that makes its unlistenable.  Has anyone else experienced anything like this and do you have any advice?  I had a chat with a Spotify rep and he said i should call Sumiko (maker of pro-ject Turntable).   Appreciate any help.  

Hello,sorry, not sure i put this in the correct sub forum… I’m new to the Sonos ecosystem.I just bought a Beam 2 for the TV and also a One and One SL … these last 2 I plan to use them in my bedroom.The thing is I have a computer monitor in which i plugged a Google Chromecast in order to cast TV channels , Netflix, Prime video from my phone or ipad. that’s great it’s like having a TV in the bedroom and since i bought the 2 One and One SL, i would like to use these for the sound. At the moment i only have the One SL … the second one and the beam 2 were bot in stock anymore at the shop so i tried to connect the One SL to the chromecast in my bedrrom. I installed the application, “configured it”, tested the radios, the music for my phone...it’s great ! so back to my bedroom, I open the Google Home app, find the device add it to the room and … when i want to add it to a speaker group (since Chromecast works with a speaker group only… ) I can’t add the One SL to the group …!! Is there a way,

Have TV setup with Denon AVR 3700 receiver which has Klipsch speakers also have Sonos setup though out rest of the house.  Want to be able to play sound from TV setup to Sonos.  Have a Sonos Port that is setup to play sound through Denon to Klipsch.  Essentially trying to do the opposite.  Play whatever receiver is pushing to Klipsch speakers to Sonos setup.  Do I use the line-in ports on Sonos Port?  Then which port on the back of Denon do I use.  Speaker ports on the bottom left in white are all used.   

Vi lytter mest til DR P1 og oplever ofte at der pludselig springes tilbage i programmet(spoles tilbage til et vilkårligt sted) For så at fortsætte derfra.  Vi har prøvet at skifte imellem DRs egen Sonos app og  Tunein og Sonos radio. De fejler allesammen:(er der nogen gode ideer til at undgå det?på forhånd tak for hjælpen:)Bh. Tom Ulrich