My arc sound bar is connected via hdmi to my tv. The audio cuts in/out approximately 6-8 times during a 1 hour session. This has been happening for 2 weeks now, and I just purchased and set the system up on Feb 12, 2022. The diagnostic confirmation number is 1926946633.
Answered
audio cutting out
Best answer by GuitarSuperstar
Disconnect the Arc from the TV and unplug both the Arc and TV from power for a couple of minutes. Plug them both back in but keep them disconnected. Make sure CEC (Aquos Link) is enabled in your TV settings. Run TV Setup in the Sonos app and when the app instructs you to, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable.
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