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Hi Support Community - I have a Sonos Beam Gen 2 with 2 Sonos One SL used as surround speakers.I have an external third party subwoofer (Rel T3) and I was hoping to add the subwoofer and pair to the Beam and One SL surround speakers using the Sonos S2 app. I understand that the Sonos Beam can be paired to the Sonos Connect AMP (Gen 2) to add rear speakers, but just wondering if this can also be used to connect to a subwoofer instead (noting that I will not be using the amp to add rear surrounds)?Thanks!

I have a 5.1 set up with my surrounds being two Ones. When I play music through an app like Spotify are the surrounds playing in stereo mode?  I'm assuming the best setting for this would be Full for the surround speakers?

I have the following issue:I found a curated playlist using Apple’s iOS “Music” app.Playlist is named “Club des années 80 : les indispensables” (my iPhone configured in French).Now I want to play it using Sonos iOS app, but the issue is that it won’t show when searching…After trying and trying (and trying...) I finally found out that:The playlist “Club des années 80 : les indispensables” also as an English name that’s “80’s Club Essentials” If I input the English name on the Sonos iOS app search box, I then get the “Club des années 80 : les indispensables” result offered.So, there’s somehow an issue in my Sonos iOS app: it will search only the English name of playlists but it will display results with the “local name” for the language the controller app is running  (i.e French on my iPhone (configured in French).Is this a bug? or can I configure somewhere the language used for searches?I’ve checked my iOS Sonos app preferences, there’s with French as primary language.(iOS 15.3 / Sonos

Hello i am planning to upgrade my playBase to Arc and my current TV only supports HDMI AUDIO RETURN CHANNEL (ARC), not eARC, here is my TV specshttps://www.sony.ca/en/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800e/specificationsso my question isis it worth to update from Playbase to Arc, without changing my TV ? do i get the Dolby Atoms?please guide me to take the decision.thank you,bala.

This happens in both my Sonos app on my iphone and desktop. Songs in a number of my playlists(both user created and Spotify created) are greyed out. For instance, if I go to the Spotify created playlist “All Out 80s” in Sonos the song Just Like Heaven - the Cure is greyed out. If I go to the Spotify app then it will play just fine. 

I just upgraded my Playbar to the ARC (and sub) and my TV to the Sony AJ80. I have been testing for a couple of weeks, and at this point I am severely disappointed with the terrible volume level of the dialogue/voices while viewing movies.  I have to constantly increase the volume to hear dialogue but then turn it down when something explodes. My sources vary from using the smart apps on the TV (Netflix, Plex, HBO Max, Prime, Hulu, etc.) to watching shows/movies using my cable provider COX. The worst is while watching movies with COX. The sound format from COX is Dolby Digital 5.1, and the results are terrible. I have run Trueplay and turned on Speech Enhancement, and fiddled with every setting on the Sony TV. There just doesn’t seem to be a way to enhance the dialogue volume. I was researching on the web and noticed several comments in other forums that the problem may be the TV and how it outputs audio. I have also seen a ton of comments from other Sonos ARC owners who are experienci

New to Sonos.Installed Arc at the weekend and set up was fine.Installed two SLs today and set up seemed fine.Sound coming from all 3 speakers.Created surround sound group to get the stereo effect. All seemed to be fine.Now I’m getting sound from all 3 speakers for music/radio BUTwhen I switch to TV the sound is only coming from the Ark.HELP please! What have I done wrong or what step have I missed? 

We have a new Sonos Beam (Gen 2) hooked up to our Samsung Smart TV. It works fine, but it makes a noise that sounds like a DVD player when a disc loads, kind if that spinning, wind-up sound. This happens when nothing is even playing (TV or music), as well as when when Pandora or my music library is changing songs. Is that normal? It’s kind of bothersome. Something I’ve thought about is that I THINK this happens mainly when I’m casting from my laptop to the TV. Also when I’m playing my music library, which actually comes from my laptop. Is that possible, and if so, is that to be expected?

I’d like to integrate my new bluetooth enabled turntable into my Sonos sound system-- which consists of two Sonos 1’s, the Beam, and the Sub (gen 3).  What is the easiest and and least expensive way to do that?  I cannot drop $400 on another Sonos device at this time.  I bought a refurbished Sony SRS-XB23 wireless speaker, hoping to pair it which my turntable (which it does) and then with the rest of my system, but I think the Sony is not compatible, right?

I just bought a new Sonos Q70 tv. Currently I have the TV and a Sonos port connected through an old receiver. I want to take advantage of Dolby ATMOS in that room anf have decided to go with a high end sound bar. My first choice is the Samsung HW-Q950A, but it only has HDMI and optical inputs. Alas, the port only has RCA and digital Coax outputs. Is there any way to get the Poert to work with this soundbar.I considered the Sonos Arc but I will need two Ones and a Sub to get similar performance. That will run $700 more.

Hi All, Today january 2022 i bought fininally my Sonos Arc. I have read a lot of good reviews especially about the bass performance. But when i installed the Sonos Arc, the bass was very low and crappy. Even when changing the bass level in the EQ, you hear almost no difference between bass level 0 and 10.loudness is on, tried Trueplay two times, one time with a Iphone13pro and one time with an iPad, but still crappy bass. My Sonos Play5gen2 has  a perfect bass, so now i don’t know how to solve this. Can anyone provide me some tips and tricks, before i sent the unit back?many thanks. Niels

I switched out Playbase for Arc and now the surround L&R speakers are not working.  They are still showing up in the system for that room in my app.  

I was able to set up the surround with the Sonos Soundbar (gen 2) and 2 Sonos One SL speakers. However, when I stream older programs, the Sonos app shows Stereo PCM. and I don’t receive audio from the Sonos ONE SL speakers. When I stream from newer programs, I get ATMOS on the Sonos app, but the volume is not loud enough to notice the difference with the extra speakers.  Anyone have any comments?

I was having an issue with Sonos controller finding iTunes which is on NAS. Several false starts before I figured it out. Now that is fixed but I have 3 instances of Windows Media (myemail@somewhere.com) listed in Select a music source. How can I delete these entries while keeping Music Library which is the iTunes library that I use. Any and all suggestions appreciated  Terry

Bonjour Comme beaucoup d'entre-nous, j'ai été obligé de scinder mon système SONOS en 2 systèmes S1 et S2 (connect Amp obligatoirement sur S1 et sonos roam sur S2 !).Or la skill SONOS ne sait pas asocier 2 systèmes. Avez- vous trouvé une solution pour gérer les 2 systèmes via ALEXA ? J'ai vu la solution stupide proposée par SONOS qui est d'utiliser Google Assistant : je pense que SONOS n'a rien compris de l'utilisation des assistants vocaux. Une autre solution est d'utiliser un autre compte alexa : quelle est la marche à suivre ? Cordialement  

Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.

Ever since I paired my Dish Network remote with the beam. The cancel button (on the remote) refuses to work half the time. It only started happening, once it was paired with my beam! Is there a way to UNPAIR it with beam, to see if this is indeed the cause of the my problem? 

My Sonos app is on a PC running win11 Pro. My iTunes library is located on NAS. I can’t find a pathname that I can enter in ‘Music Library Settings’ that will access the iTunes library. I have used ‘Another folder or drive connected to my computer’ and ‘Networked device’, both in setup. I do have a mapped drive from PC to iTunes library on NAS.  iTunes uses the path I:\iTunes\iTunes Media to find iTunes media folder location. I have tried a number of permutations of pathnames with no success. I:\iTunes\iTunes Media\Music error, computer is not responding; \\iTunes\iTunes Media\Music error computer iTunes cannot be found. I read in another question that Sonos has switched to streaming via http://  My question is: how can I enter a url in the Sonos app so that it can locate my music files. Maybe I’m just being dense, but I’m not seeing it. I can create a url to my iTunes songs but what do I do with it (the url)?The share link looks something like this:  http://192.168.0.145:8000/portal/a

Hello -Our Sonos set up plays in two parts of the house - the kitchen and the family room.  When anyone rings our Ring doorbell, or when motion is detected, Sonos stops playing in the kitchen and we have to open the Sonos app to reselect the kitchen for it start playing again.  We have Alexa & it’s what produces the Ring’s doorbell sound in the kitchen.  When I look in the individual Sonos and Alexa apps, they are not showing as connected to each other. Ring & Alexa are connected and Sonos and Ring are not connected. Any ideas? 

I'm new to Amazon Music on my Sonos system. I've noticed that when I start music from the Sonos app the player shows an HD or UHD marker. However, after a couple hours of music the marker no longer appears on songs I know are HD or UHD. Anyone else notice this? Any thoughts on the cause? Solutions?

Good morning. Where I currently reside, the WiFi network has several Sonos devices connected that I’m not interested in seeing in my list of devices.  Can they be omitted somehow? Here’s what Im seeing from Spotify, and my Sonos account with only 1 device present: Thanks! Gio

Hi all, I just got my Sonos Arc and set it up with my two Five‘s as a group for my TV.I also have the Pro-Ject Carbon turntable connected to one of the Five‘s.When I grouped the speakers, I couldn’t get the audio from the turntable to be played. The only option seems to be to remove the Five from the group as the line-in reappears as a source within the Sonos app.This is quite annoying - how can I get the turntable to be played on the entire group? 

I have 4 ceiling speakers, 2 fronts and 2 rears with each pair connected to a Sonos amp (so 2 amps total). I also have an Arc under the TV. Is it possible to have surround audio using all 4 ceiling speakers plus the Arc? So far I’ve been able to connect the Arc with the 2 rear ceiling speakers set up as surrounds, but can’t figure out how to connect the 2 fronts to the Arc and rears. Right now the 2 fronts are their own group, so I can play music through everything, but adding the fronts to the Tv setup doesn’t seem doable. Any suggestions?

Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs.  Then it will either stop or the Sonos app will start playing songs from a different playlist.  When it stops, there is no way to kick start it again.  I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again.  Often times, all my Sonos speakers are either not found or appear greyed out on the device list.  And I am stuck listening to the music on my phone.  Does that make sense? I haven’t seen any similar issue on the online forums.  Please help.  This has been going on since I got the speakers 3 years ago. 

Hi all, I have just set up a beam gen 2 with a pair of Sonos ones as surrounds. All is working well, however I would like to know, “if I turn off the surrounds in the Sonos app, does the surround content get switched back to the beam, or would I be missing that part of the sound”? I ask this as I would not always want them to be on. Thanks.