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I have read that Stereo PCM is a uncompressed stereo channel and therefore I am curious as to how the Arc soundbar sometimes diverts sound to the surround speakers.It also happens when playing Dolby Digital 2.0I thought that only when playing Multichannel or Dolby Digital 5.1 channels was this possible?Perhaps someone could explain 🤔 Cheers 🍻 

The Sonos app says Google Assistant is not available in Australia but the Sonos website says it’s available. Has anyone been able to add Google Assistant to Sonos Arc?

Hi all,I’ve been troubleshooting for a while now, but haven’t been able to locate the problem:I normally play music and podcasts on my Sonos devices through Spotify, and this has been working fine for a long time, but suddenly my sonos devices are not detected anymore in Spotify App. I’m using a Samsung Galaxy S20 FE with Android 12. Sonos devices are, Play 1, play 3, Sonos One (pair) and a sonos AMP, connected on a mesh wifi net with Nokia beacon 1. Stuff I tried:Restarting phone Reconnecting to spotify account in Sonos app Playing Spotify songs from Sonos app (works fine) Updating Sonos speakers from PC app Restarting wifi network, power cycling router (a technicolor router I got through my ISP) Toggling the “show only local devices” in Spotify settings (normally set to “off”, but neither option works) Checking mesh wifi status though Nokia app (didn’t change anything as this is also from my ISP and config is locked - and has worked fine until now) Disabling my DuckDuckGo App trackin

I have the Sonos Beam & Roam. It plays Apple Music through the app… BUT it will not play Apple Music through voice controlled Alexa on the Beam or Roam. I have disabled services, disabled skills, deregistered devices, deleted apps, reset services and it will not work. HELP! PLEASE!

Can anyone confirm that the only way to wire connect:amp speakers for surround with an Arc is to have the arc hardwired with ethernet to the router or a connect amp?  it seems to defeat a main benefit of sonos wireless capabilities.  this is from an article on the subject. I am deciding on an Arc home theater and it will require extra wiring if the article is accurate. Thanks Wire your Connect:Amp and home theater speakerYour home theater speaker and Connect:Amp must be wired in one of the following configurations:Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.   The Sonos home theater speaker is wired to the Connect:Amp with an Ethernet cable and another Sonos product is wired to the router.

Ive got a Five and Sub and a Boost running off our home internet.  The setup works great.  It’d be fun to take this setup camping.  I understand the power constraints, issues with music off grid, etc.  My question is, can I just unplug the Five, Sub, and Boost, then plug it all back into the battery pack and pull local music from phone?

Love my Sonos one SL speakers without microphone for security reasons.Is there a Sonos Beam without microphones as well?  If not can you kind folks please add it to your wish list?  

Hello, I just purchased the Sonos Arc, Sub and 2 One rears pkg. I was trying to test the system by streaming music via airplay together with my 2 Apple Home Pods and 2 Home Pod minis. When all the speakers are playing together, only 1 of the 2 HomePod and 1 of the 2 HomePod mini plays with the Sonos pkg. Is this normal?Thanks,Eric

Can anyone tell me what is supposed to be included under the “My Music” heading within the Apple Music service in the Sonos app? I assumed it would show me music that I’ve added to my Library from within the native Apple Music app, but it’s empty (all sections within My Music are empty — artists, albums, playlists, etc). All other aspects of Apple Music that the Sonos app supports work fine. 

Hello, ...I just saw that in the Sonos S2 (13.4.1) application on macOS, in the Preferences –> Music Library –> Music Library Settings, in “My music folders on Sonos”, we could point to several folders . In my case, and since I have a Sonos system, I specified a “Music” folder located on my Synology NAS.My question: is the limitation to 65,000 files imposed by Sonos calculated on a single shared folder or on all the shared folders?...If so, it could blow up this incomprehensible limitation of Sonos!…If not, is this limit 65000 units or 65536 units (2 to the power of 16)?…Finally, does this limit take into account folders and image files (cover)?…Thank you for your answers...   ;-)

Hello everyone,I have a sonos 5.1 (Arc, 2 One SL, Sub) setup in a living room, and we have been noticing while listening to music via streaming from an app (Apple Music, Spotify) from within the sonos app, the sub audio stream cuts out for a varying period of time before coming back in. Doesn't seem to happen while watching movies or tv shows probably because the stream comes from the eARC rather than the internet.Things ive tried:*Changing the location of the sub to see if interference was a cause while all wireless mode.*Switching from a wireless setup to a wired setup (Arc wired to router, all others wireless on sonos net).*Switching to 2 wired (Arc and Sub wired, all other on sonos net)*Changing sonos net channel (Tried all 3, no fix)*Factory resetting Sub and re-adding to group (Both wired and wireless setups)*Resetting routerEven with both the Sub and Arc wired, the sub still cuts out so I don't think interference is still a problem. Also all the things i tried had the Arc as the

Strange problem.  I have a pair of Fives.  If I’m playing ripped music from the Apple music app on my iPad or iPhone, or from the Amazon Prime app on either, it will play a handful of songs, and then stop.  It’s always at the end of a song, never in the middle, and happens pretty much every time I use it.  It might be after two, three, four, five, etc.  No consistency.  I use my iPhone daily in my car with CarPlay, and it’s never happened.  I also have a HomePod in my office that I stream to from my iPhone (also AirPlay), and it’s never happened there either.  So it’s two different music sources, two different devices, and only with the Sonos speakers.  I also have the Sonos skill setup and can stream from an Echo, and that never stops.  Anyone else experience this?

hi everyone ...I am from india and I have just installed sonos surround system in my drawing room.Now i am  confused as what is bass and treble settings in surround speakers setting option ? Also please guide me what is the best sound level for sub.How to set them to get best result from the surround system...pls advice…thank you …Chetan

Hello, I’m looking for a way to lock my Apple Music account with a password so no one else on the Sonos account can use it. The issue isn’t people on the account but people on my personal Apple Music. Is there a way to password protect personal music streaming accounts? 

I play a 40hz pure sine wave through my sub at night to mask low frequency noise from outside. The volume of the sub is on the lowest setting. This has been good but recently it has started to 'pulse' rather than deliver a consistent tone which defeats the purpose of playing it. I removed and reinstalled the sub which seemed to help but even doing that isn't working now. Would anyone know how I can stop this pulsing or why it's happening?

Hi, can anyone please help with connecting a pair of sonos fives to my tv? I know you can plug a 3.5 jack into the back of the speaker but my tv does not have that sort of connection. Is there any way to go around this as I want to be able to play for example youtube videos through my sonos five speakers. 

The latest Sonos system update broke NAS access. I have TP-Link Archer C9 router with Samsung  PSSD T7 portable SSD. All access is enabled for the drive. It worked for months, one day no go. I can access the drive from every other device I have. In Windows 10 and android I add the drive in Music Library Settings, Sonos sees the drive for a second, then says it is no longer available. I spent an hour with support and remote access, ended with the claim it was the NAS drive settings. I have factory reset, uninstalled and reinstalled apps on windows and android. Still doesn’t work. I can play Pandora on the system and music from my android.

Hi.  Spotify steaming jumps tracks and completely stop several times a day but  Sonos radio streaming works fine. I have tried to log out everywhere for spotify and it improves for ½ a day then renders usless.i have a fibre broadband package 100Mbs with no data limits.Any thoughts to stop this track jumping and stopping would be most appreciated.

Can someone explain to me the logic behind the annoying “feature” S2 app has that wakes up my PC every time a new piece of music starts playing?I explain. I have S2 running on my PC. I select a station I want to play. Then I put my PC to sleep (so it turns my computer and the monitors off so it doesn’t use energy) and go downstairs to do my stuff or to stay with my friends. The music plays and the moment a new song comes on, my computers comes out of sleep mode and is “ready” for something. I was told once by support guy that this is so in case you want to change the music, it’s already there. Why on Earth I want this to be ready if I’m downstairs (or far away) from the machine? Do they know that people can do the same from their phone app?It’s just plain stupid and a waste of energy. My PC has some LED lights so I can’t use it when I want to have a relaxing nap. I have to make sure that I shutdown the app first before putting my PC to sleep.So annoying.Anyone has the same problem? 

Been listening to a streaming station KPIG (Santa Cruz) for a year, without incident. Now Sonos will not connect to it, from desktop, iPhone or iPad. Will connect to local Public Radio station. Music library works fine. Deleted station and re-added it, multiple time. No problem at the station. My business tech guy is coming next week because I am so fed up, but would love to solve this on my own, and without an added expense. Anyone??

I have a Beam 2, couple of Symfonisks, linked to  u65g - 2021 model with eARCUsing Apple TV 4K and the Google O/S on the TV itself my Sonos App says ‘Atmos’ where appropriate BUT the TV does not. That’s pretty condusing. Am I or aren’t I?I have Hi speed HDMI’s, sound is set to ‘pass through’ on the TV and the Apple TV is set to match frame rate, Atmos enabled etc.I think I’m getting Atmos and the above settings are definitely the best for day to day - but can someone tell me why I don’t get a confirmation from the TV? Also - sometimes when ‘turning on’ it is impossible to control the volume bar mute or what it was the night before. I have to perform several ‘on/offs’ before it works??Thanks in advance 

Is there a way to have SL Ones startup when I turn on my Samsung TV and Beam Gen 2? Or do I have to physically turn on the SL One each time I turn on my TV/Beam?

Like many others, my playbar stopped playing sound from my TV.  I tried many things like everyone else to rule out TV and optical cable.  Also, TV sound settings are set to PCM and sound set to optical.Unfortunately, the power cable for the playbar is running behind a wall, so i am unable to try using the playbar with a different TV, at least not easily.Is the optical port on the playbar known to go bad?  Or, is that unlikely and I need to troubleshoot some more?

I have the Arc, two Ones for surround and the Sub Gen 3 hooked up to eARC on my Toshiba E9 OLED (surrounds and sub are wireless).Arc is mounted below the tv.  Ones are behind the sectional.  The sub is against the wall to the right of the ARC.  The TV is in the corner. The app sees all the speakers.  When I turn the sub off in the app the bass sounds noticeably louder.  I’m concerned that the Sub has not connected correctly.

Hello!  I’m hoping someone on the forums here can help me determine if what I’m experiencing with my new sub is within the parameters of being normal or if I have an issue that I need to escalate to Sonos support. I got my sub on 2/12/2022 and immediately noticed a very low/faint hum and when I was down next to it tucking some desk wires into my tray, I heard a light tick, tick, tick, tick noise.  I have provided a video where I stick my phone right up to the hole and you can clearly hear both the hum and the tick.  Here are the specifics about the environment and t-shooting steps I’ve taken: -- Sub is paired with two play:1’s in a stereo pair in my office.  Will be generally used in conjunction with a Port and a CD player with occasional streaming via Amazon/Spotify/Pandora but mostly CDs via Port. -- Windows app and iOS app being used to control (mostly Windows app in office)-- I get the same thing if I carry the sub downstairs and pair it with my new Five in the living room or leave