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Hi all, I have just set up a beam gen 2 with a pair of Sonos ones as surrounds. All is working well, however I would like to know, “if I turn off the surrounds in the Sonos app, does the surround content get switched back to the beam, or would I be missing that part of the sound”? I ask this as I would not always want them to be on. Thanks.

Hi My Sonos speakers wake me up with the Sonos alarm signal instead of a selected radio station. No mather what I do, change, replace or delete, the chimes keeps playing. I do have another exactly the same alarmsignal on the same system, but it wakes me up on another day and it works fine. thanks, Martijn

Not sure what is going on? Added another Sonos SL speaker to my system yesterday.  System1 SL Speaker2 Sonos one - first generation 5 Sonos one - second generation Sonos BeamSonos Booster All went well and setup was completed.  Played music the rest of the day.   This morning couldn’t get anything to  connect by means of the Sonos App.  I use Amazon music. Usual routineI select the music I like to play on Amazon music, usually on my iPad.Go to Airplay and select one speaker to play the musicThen go to the Sonos App and select where I want the music played on my system This morning I could get ALL the speakers to connect to Airplay but could not get any other speaker to connect within the Sonos App.' Re-bottled my router.  No difference.  Checked that all speakers where on the Sonos system (0).  No issues. Re-booted my iPad. No change I then went to Apple settings on my iPad.  Selected the Sonos App. Turned off background App Refresh and turn it back on again.    Went back into Amazon m

Hello,New Sonos customer here. Just added a new sub to my ARC. The ARC is connected via ethernet drop to my ASUS router, there is a managed switch between the two. The sub, which I followed the directions on for installation, appears on my Sonos app as part of the ARC setup, but alas, no matter what kind of signal I put through the ARC the sub is silent. I do not feel any vibrations from it, nor, when I put my ear up to the rectangular opening, do I hear any kind of bass tones. What I DO hear very, very quietly is a type of fluttering, as if there’s a card snapping on a bicycle spoke array while far, far, far away. It’s very faint, but I can hear it when my ear is up to the hole.FWIW, I’ve rebooted my router, I’ve checked the status of the IP addresses on the Sonos app as well as the ASUS router app. Everything SEEMS like it should work, but alas, I’m not getting any sound out of this sub.HELP!!! I want so desperately to really enjoy this Sonos equipment and have a pair of Ones arrivin

Hvordan kan vi stoppe reklamer på en radiostation på Sonos det er jo skide irriterende med afbrydelse lytter til en station der ikke fra Danmark med reklamer på dansk !11 

Hi, I’m building a game room and it will have (2) TV’s within the space (about 750 sq. ft.).  I was wanting to know if I could install (4) in-ceiling Sonos speakers and tie those back to the Sonos Amp (in a closet) and then have my TV’s connect to the Sonos Amp via WIFI or Bluetooth and listen to TV (or music) through the in-ceiling speakers?  In addition, I’ll have a RV garage adjacent to the game room with another TV and would consider installing 4-5 in-ceiling speakers in there for music and the TV.  I would assume I’d need a separate amp for this area since I may want to listen to music in the garage and have a football game on in the game room.  I hope this all makes sense and appreciate the feedback.  Thx

Hi,Had a Beam connected for about 1 year with no issues,  always turn the TV off with the remote ( Sony Bravia)On turning it on this morning I didn't have any volume, on checking noticed it was set at zero so just turned it up, thinking nothing of it, upon turning the TV on this evening the same thing happened, I only have the Beam connected and that's via HDMI Arc.Also no Alexa.Any ideas ?Thanks.

Hi guys,I'm still waiting for this fix and want to raise the question again to highlight as it's 1p months in with no fix. One of the previous questions was marked answered incorrectly ()The issue is as follows:Podcasts that are partially played will not play.This even efects podcasts you start to play in Sonos, but if you pause then try to play again latert hey will break.All fixes have been attempted from troubleshooting including supported by sonos customer services, I've even reset everything at my end to factory and uninstalled app data/reinstalled all apps etc.It seems Sonos retains playback state somewhere remotely, all my previously played tracks are showing part played and so will not play at all. In effect I can no longer listen to these podcast episodes and I have no way to reset them to play from start.Seems an easy bug fix would be to add a 'play from start' option?If anyone else has another idea on how to make podcasts work please let me know (p.s. I can't use airplay). T

When I’m drilled down into a music source, for example a song from the Music library, I’d like a way to quickly return to the Select a Music Source page. Is there one?

Hi,I’m new here and I’ve just received my new Beam gen 2, that sound incredibly fine. I’m very happy.The soundbar is connected to a Sony KD-48A9 via eARC, everything is working fine but when I put the standby the tv, the beam gen 2 goes in standby as well, in fact I can see the light becoming lightening green. But immediately after 1 sec  or less the soundbar led become  again white.Could you please tell me which setting that I need to change on the TV to make standby working?Could someone tell me if there is a setting on the soundbar that I need to change in order to make standby correctly working?Could you please tell me if there is any setting to put the soundbar in standby after i.e. 5min of no hdmi signal? Thanks & Regards

Hi Sonos, I recently bought a Sonos Arc and have connected it to my TV using the HDMI Arc output of my (Philips) TV. Unfortunately I’m not that blown away by the sound quality, it sounds very ‘metallic’ and ‘crisp’ (I don’t have a sub at the moment so I expected to miss a little bass, but now it just sounds cheap. I created a diagnose report, the id being: 1920014812. Would be great if someone from support could check if there are any issues with the setup, or if anyone has any tips.. Johan

Hi all,I bought a turntable including phono preamp and wanted to connect it to my Play 5 via line-in. However, since my two Play 5 are configured together with a Sonos Beam and a Sonos Sub as a 5.1 setup, this is apparently not possible.My new plan would be to buy a used Connect S2 instead and connect it to the line-out of my phono preamp. Audio playback would then be via the Sonos 5.1 setup described above. Can anyone tell me if this would be possible? I would also be open to alternative solutions.Thanks for your answersJohnny

I can get the system to play play Dolby digital plus 5.1 on these settings:TV - Multichannel (non-bypass)PS5 - HDMI set to AV Amplifier, number of channels 5.1, audio format dolbyAny other combination i have tried only get dolby digital 5.1 or stereo sound. Should i be able to get dolby atmos if playing from disney plus. Also am getting a sync issue no matter what the output is. Is the HD fury arcana my best option to fix this as i don't want to be adjusting it in the app. 

Hi,I have a question not easy to explain but I will try : I bought a sound at Arc connected to the TV on ARC output, a subwoofer, two sl one. I coupled these four speakers in the application, they are installed in my living room. When I listen music the sound is playing on all speakers but when I watch a movie a tv, or when I watch tv the same sound is not playing on all speakers, the main sound is playing on the sound bar and the other sound (the background music) is playing on the two sl one.i would like to ear the same the sound on all speakers all the time. Is it possible ? I checked the different options in the application without successBest,titep_50

Hi there, I am new to the forums and was hoping for some advice/guidance on the best way to set up my new beam gen 2. I appreciate this question has probably been done to death here so apologies in advance if this has been answered elsewhere. I am asking again as a lot of the answers I have found appear to relate to previous generation sonos products which I believe only had optical in and did not have HDMI in and I haven’t found any guidance specifically relating to the beam gen 2. The issue I am having is that the TV is old (from around 2014) and from testing and googling does not appear to passthrough DD 5.1 from external devices connected by HDMI (in my case a BT freeview box and PS4 used primarily for Plex rather than gaming). The sonos app does show DD 5.1 when using the built in netflix app which appears to confirm it is the HMDI passthrough on the TV, or lack thereof, that is the issue. A lot of the previous discussions on this suggest using an HDMI switch in order for audio to

I just switched to Amazon Music from Spotify. When I try to play music to my Beam 1 / Ones setup I get a verbal error message. Music won't play. Music works fine using the Sonos app. Is there a setting I need to update to use AM directly? Second question: I was told that in order to play Amazon Music in HD or UHD I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal?

Hi,I’ve seen there are topics on similar but try as I might I can’t fix it.2014 Panasonic TV TXL42ET60sky Q 1 TB boxsonos beam gen 2 connectionsbeam connected to TV via HDMI2 (ARC) using Sonos leadsky q to HDMI 1 viera link is on. HDMI output on TV is set to digital.setup via Sonos app and the TV is connected.I can only get sound on HD channels if on the Sky q settings the HDMI output is set to normal and then it comes as stereo PCM 2.0if I change the HDMI output on sky box to digital then I will only get sound on non-HD channelsAbsolutely infuriating so far. Certainly the investment wasn’t to have a stereo speaker!All advice welcome - I’m off to the pub and will check back tomorrow!

I have a sub, a beam, a five, and a sonos turntable. I want to connect a traditional CD deck. Do I need to buy a Sonos Amp or a Sonos Port? Thanks

Hi guys! Sonos 2 version 14.0 is out. Changelog claims “bug fixes”. Is there a list somewhere what bugs that has been fixed? Would be nice to get some more details here before updating.

Hi. Anyone have popsical remix 2 set up with your Sonos arc? Do your mic have delay like mine? How do you connect the system? thank you 

I’m expecting my LG Gallery OLED next week. I’ll be mounting it on the wall, as well as my Sonos Arc under it on the wall.If you’re familiar with the Gallery line of TVs, they have a custom wall bracket as well as channels to run the cables behind the TV that allow it to be mounted flush against the wall, so that it literally has a depth of 1 inch or so, looking like a painting on the wall. Similar to the Samsung Frame.I know Sonos recommends that the Arc be mounted 5.5 inches or more below a TV so the sound from the upward firing speakers is not impeded.  However, I’d like to mount mine more like 3-4 inches below the TV.I can’t imagine that a TV with 1 inch depth could block the upward firing speakers right?Seems like I should be fine.  Agreed?Thanks for any opinions.

I recently moved and the new house has a Sonos AMP (https://www.sonos.com/en-us/shop/amp) with in-ceiling speakers (https://www.sonos.com/en-us/shop/ceiling-speaker-pair).The TV I have is a Samsung - 55" Class QN90A Neo QLED 4K UHD Smart TV (https://www.samsung.com/us/televisions-home-theater/tvs/samsung-neo-qled-4k/55-qn90a-neo-qled-4k-smart-tv-2021-qn55qn90aafxza/#benefits)and a Samsung HW-Q600A soundbar. (https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/hw-q600a-3-1-2ch-soundbar-w-dolby-atmos-dts-x-2021-hw-q600a-za/)I am able to plug the Sonos AMP into the TV via HDMI eARC and can get audio there.I am also able to plug the soundbar into the TV via HDMI eARC and can get audio there.Is it possible to plug the Sonos AMP into the soundbar to get audio from the TV to play from both the soundbar and the sonos speakers?I saw there is this https://www.sonos.com/en-us/shop/optical-audio-adapter but I want to know if it is even possible to get audio from both before

I wounder if this configuration could work for a simple karaoke system.TV hdm arc => karoke mixer with hdmi arc in and out (mixer will mix the audio from the tv with audio from mic and send it to the arc)  => sonos archttps://www.amazon.de/-/en/gp/product/B08R768H7M/ref=sw_img_1?smid=A3JTW74NYUO5NP&psc=1 Will this work?    

I got a new Sonos system (arc + sub + 2x one sl)Got everything setup and was disappointed with the sub sound… until I heard the sounds from TV movies and music via Apple TV (routed through TV). TV output is the old arc, DTS 5.1.Comparing the same songs: the bass is so much deeper and present thought TV dan from the sonos app, or airplay. I tried al lot (enabling/disabling trueplay, playing with IQ, sub placement, ambient/full setting etc…) Nothing changes the massive difference. Via the app, I have to do my best to hear the difference between sub on or off. Does anybody have an idea what I am doing wrong? Or what might help… thnx

Hello,  I’ve seen the same question in this forum but all threads that I clicked on have been closed so I’m starting a new one because this is a new issue for me that just started occurring about a week ago. I have tried solutions suggested on the Sonos website and in the closed threads but nothing works.I have been using my current set up for over 6 months. Nothing has changed in terms of new equipment in the house or any new potential interference. I have very strong wifi with a booster and today’s download speed is 531Mbps. I have restarted my router, removed Spotify from Sonos and re-added it. I can play music directly from Spotify to my Sonos speakers without an issue but every time I use the Sonos app to play from Spotify I experience issues from the get go. It won’t even play one song. Stops after a few seconds, skips to the next song, another few seconds of sound, then skips again and so on. The message I get from Sonos app is that my wifi is unstable - that is false. I check m