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HelloI am planning on purchasing a refurbished sub gen 3 and since this is my first time buying refurbished from Sonia direct, I had a question about the box. Do the refurbished items come in an exact box that a brand new would come in? Is there any indication on the box (I.e certified replacement) or any other wording that would differentiate it from a brand new non refurbished so is product? 

I have a Alexa Sonos system at my primary house. I purchased a Alexa beam for my secondary house. At the second house, the Sonos will only work if I manually select music from my phone on the Sonos app. If I ask Alexa to say " Play Pandora Rock Station" Alexa says, " You must activate this on your phone". It is activated on my phone, as I have used my Alexa Sonos system at my primary house. I spent an hour on the phone with Amazon and got nowhere. The said to ask Sonos. The problem seems to be with Alexa interfacing with Sonos at two different locationsl. Please Help

I’ve had  My Sonos since 2019. All of a sudden there is static and sounds like in and out on Radio.  Diagnostic :  1714425429

Why does the alarm sometimes select to play a different radio station than the one I have told it to?  I want it to play DR P4 but often it plays a commercial station instead, and I think it is The Voice. After all they are both danish stations. But it is very annoying. 

I heard from a friend of mine that technically, S2 is possible on S1 hardware - and all it takes is for Sonos to enable it on your system (which seemingly they can do remotely, presumably though your log on account).I’m told that if you have a big enough setup (ie. you’ve spent enough money with them) and make enough of a fuss, they’ll enable S2 for you. I have no idea if there are limitations once done, but S2 isn’t wildly different from S1 anyway, so probably not.Anyone know any more about this?

Why does my system echo when rear speakers are used?

Hello all, I would like to add a xmas radio, but it doesnt work :(Would somebody be so kind and check if link: https://stream.funradio.sk/xmas128.mp3 works after adding to the sonos radio?Thank you very much

Hi! I have the latest Sonos 5, a Move, two Roams and the Sub. My question is if I want to plug a turntable in via Aux socket into the 5, will it only play on the 5 or will it play on all speakers? 

When I try to add apple music to sonos, I get a blank screen. I went through all steps on the support page and nothing worked. I also have the latest sonos app and software installed.This is clearly a problem with the android app. How can I add apple music to my sonos system?

Hi  i recently had to reauthorise my apple music on my sonos but when i did that i was stuck at a blank page. Subsequenlt tried to remove itunes and add again - same issue. Also tried to reinstall sonos app - same blank screen. I am using android and have also updated my phone’s software there.  Pls help ! 

Unable to complete true play with my device, telling me it’s not supported

Hello,Here is my setup:Chromecast with Google TV [The Player] EPSON TW7100 [The Projector] Sonos Beam Gen 2 [The Sound System] Feintech VAX04101 [The HDMI eArc Pass Switch]I have no sound coming from the soundbar. When I switch off the eArc button on the HDMI switch, the sound comes from the projector. When I switch it on, no sound comes from the soundbar.Any idea?Thanks for your help,Thibaud

My 2,300-CD music collection is on a network-attached storage (NAS) drive labeled E:\Music Library.  It is a 1-Terabyte external Hard Drive (HD) dedicated solely to music files.  I designated that Path in the Sonos Music Library Settings. By and large, I can play what I want to hear and create Playlists.  But: Q1: on the NAS HD, Windows Explorer shows “Van Morrison” for the file folder with that artist’s CDs.  But, when I see that artist’s listings in Sonos, it shows “van morrison” rather than Van Morrison.  What the?  Where can I edit the Sonos file directory to fix this silly discrepancy?  Q2:  using Windows Explorer, I moved the CD “Easy Pieces” FROM the “Lloyd Cole” directory TO the “Lloyd Cole & The Commotions” directory.  However, Sonos insists on still showing that CD as a Lloyd Cole release.  What the?  I DID do “Update Music Library Now” in Sonos with no resulting impact.  Do I need to change a Sharing Setting for my File Management fixes to be seen by Sonos?  Is there a “

We have had the playbar for a few years. We wanted more surround sound so we purchased the Move hoping they would group together. I've searched and watched numerous videos thinking I was missing something. I thought the set up would be a "no brainer" ...easy, but after trying for over 3 hrs, I'm frustrated thinking we wasted money on this speaker hoping it would do something it's not capable of.On the Sonos app both speakers are listed when I click on -group. I get a message that I need 2 or more rooms???? They are both on the same network.  Playbar is connected to TV. We use a Firestick. Any suggestions, please help. 

Hi - on my Sonos page on the app currently my music service is Spotify. I’m changing to Apple is there a way to change the default? I can’t seem to find an option within the App. Probably missing something basic!  thanks 

Just want to check my understanding….As I understand it, there currently isn’t a trade in programme is there?It’s simply a straight forward 15% discount (if you register that you might want to upgrade) - you don’t actually trade your device in or send it off, and it’s not bricked any more? Is that correct?     So if you register 1 device, or register 5 devices, you’ll get 15% of anything you order - so pointless registering more than one device?and, once you have registered your devices for upgrade, you can’t cancel it can you?  I might have accidentally registered, not appreciating that there was no way back…  I just wanted to see the prices and options!

Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone?Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android.  So I no longer have a mobile phone that works with Trueplay.  (my wife still has an ancient iPhone, so can use that if I really need to).  But I do have a trueplay speaker - the Roam - in the kitchen.Anyway to use the mic from the Roam to configure my Living Room set up? 

HiSetting up two rooms and grateful for your thoughts on best set up, not sure I have the right set up (too much / too little speakers) feel free to give your thoughts, however sofa/tv placement can’t be changed. Room 1 - A mini cinema room left side of pic (see below) with approx 55 inch TV which will be used dailybeam 2 +  amp + 2 SL speakers  Arc + amp + 2 SL speakers In wall with amp In ceiling with ampRoom 2 - A larger formal lounge but with a smaller TV area  (right side of pic) which will be used less. As TV is not centered am I right in thinking corner SL not required and 2 ceiling speakers are sufficient?Or would it just be simpler to scrap ceiling and to just have an Arc/beam with amp? Also is wall/ceiling is superior than a soundbar + speakers or does wall/ceiling still require SL speaker to compliment it?Is it necessary to always have an amp with beam/arc/wall/ceiling (sorry if that’s silly question)?Is it possible for a SL speaker to be paired into more than 1 group e.g. I

I must admit to wanting to ditch the Sonos roam because of a few silly things that are annoying me - a lot!I use Google assistant, have been for years - so I was very happy to know I could use it with the Sonos roam - however...it isn’t great is it?Example - I say: Hey google, stop playing in one hour.  It tells me it can’t set a sleep timer when there is no media playing!  There is media playing.I ask to play a specific song - it doesn’t - it takes me to a playlist - always.When I plug the google home hub in and use that - to compare...it works perfectly and does everything I ask.Why is this so?

Hi there, i have a fire tv cube and beam connected to the tv however i cannot hear sound on the beam if i talk to Alexa, i can now only configure fire tv as main speaker in my living room group. Your confirmation number is: 1590570698. Thanks. Luca.

I have had no problem with Sonos until I updated my mac to Big Sur. I like to play the music continuously and adjust it at the speakers----lower, higher, no sound. Now Sonos drops for no reason, then I have to go to my computer and restart.   I usually play Pandora.  Any help out there? 

Hi allI just got my new sonos amp connected to my in wall speakers, and I’m having trouble getting a connection from my TV.   I have it set up on my Samsung Frame 2019 via sonos optical adapter (eARC not supported with this TV model).  I have gotten confirmation from the sonos amp that my TV is setup and heard a confirmation sound that the sonos amp is connected to TV.  However, when I play the TV, I have no sound coming from it.  I installed Netflix directly on the tv not through Apple TV to test outside of Apple TV, and no sound from sonos. To be clear, the speakers works and I stream audio from my phone to them successfully.The Apple TV is connected to HDMI 1 and sonos amp on optical input.Any ideas why I'm not hearing anything from my sonos amp connected to my TV?Thanks for your help!  Looking forward to having this working.

This problem seems to have started after my Windows 11 intstallation. When the controller is opened on my pc at first everything is displayed as normal but once my mouse cursor starts moving over different tabs (like Select a Music Source/Sonos Favorites or Select a Music Source/Sonos Radio or the FILE, EDIT, MANAGE, HELP tabs...acually everything displayed on the Sonos Controller!) they disappear. They then reappear when my cursor moves over them but then after a bit completely disappear and I have to restart the program. I have uninstalled and reinstalled and also ran as Administrator to no avail. Any help on remedying this annoying problem?

I have 2 Play 1’s, and they won’t connect.  Only one will connect and it says not compatible and tries to update me to Sonos S2 controller.  S2 controller won’t recognize the system and says it’s not compatible.   

Hi I have a Sonos beam, 2 plays and a sub in my room and just recently one of the plays is out of sync with the beam. I have reset the whole system which seemed to do the trick but it’s gone out of sync again, any suggestions please? Thank you