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it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link

Can not get the Sony remote to run all three (TV, Cable, Sonos) components. If I disable Bluetooth, remote will run Sonos volume but will not run Spectrum Cable box. If I have Bluetooth on, remote will run Cable box but won’t run Sonos speakers.Is there a solution other than using two remotes?

I have a play bar, sub and a pair of Play1 as my surround.For some reason it no longer plays what’s on TV when external speakers are selected. This leaves me with only the TV speaker to watch a TV show or movie. How do I reconnect or re-pair the speakers with my smart TV?(If it’s important - Our TV provider is TELUS and we have an OPTIK TV box.)

For those of you who have evaluated various music services with Sonos, what are your recommendations?  I’m currently considering Apple Music, Qobuz, Deezer and Amazon.  My priorities are music quality (High Resolution), integration with Sonos as I plan on streaming via the Sonos app and lastly cost.  FWIW, I’ll be using a pair of One SLs configured as a stereo pair on my office desk. I’d be interested to hear your thoughts after evaluating some of these services with Sonos. Thanks. 

Google Assistant works fine on Sonos 1 if my phone is out of the room.If my phone is in my pocket and I'm in front of the speaker and say, "hey Google, turn up the volume". It turns up my phone instead of the speaker even though the speaker beeps in response to the hey Google.

I have my Sonos Move connected to my home network but I would like to connect it to the wifi that i have set up in my Travel trailer. I can use Bluetooth but the range is much better using the wifi. Does the move recognize two wifi networks or does it have to be re set up every time it moves networks?

Hi,I’m currently searching for a home theater system and the sonos approach really seems the thing I want. I’m very concerned about the microphone. I really don’t want any microphone listening to me all the time and I really don’t trust a microphone that’s on all the time. Is there a way to disable the microphone or even break it physically? This is really the only thing that’s preventing me from buying an Arc soundbar.  

Not sure if this is the best place to ask, but I added a couple of Sonos Ones (Gen 1 and SL) to my Beam (Gen 1) today for surround sound with my LG C8 OLED. The Beam is connected via Arc. Built in TV’s apps only. It’s working great for most things, some movies on Netflix sounded fantastic. Tried some demos on YouTube that were good to. But it doesn’t work with Amazon Video, even though the videos I tried all state they are 5.1 in the info and Sonos app report it as being 5.1. Nothing at all from the rear L/R Ones, just the Beam.  Any known issues with Amazon video or this TV? Anything I can try? Am I missing something?

I bought a couple of SONOS ONE to connect them to my beam so i get a surround system. I have connect them all toghether, however, by speakers SONOS ONE´s micro does not turn on in anyway, meaning that the only micro ON is the one from my BEAM. Because of this, i do not know whether my SONOS One´s micro works, i do not know if Alexa works on them etc…I starting asking to myself that may be, if Beam is already using Alexe, maybe this blocks the Sonos Ones micro ?? I have tried to reset the speaker, uninstall the sonos skill in alexa…can you please help ? i am going crazy with this issue.

My Ring Doorbell, is not reported in my Sonos One via Alexa (Stereo Par) and it does on my Sonos One Second generation. Any Solution? I have noticed that for Alexa, the 1st gen is reported as a speaker and the 2nd Gen, as an Echo device. Is this last correct?

I own a Sonos One and was saddened to learn that 1) I need to have a soundbar to use the Sonos One with a TV and 2) I need an analog input such as the the Play/Five/Connect/Port to use with my PC. Is the Sonos One Gen 2 compatible with any of the Sonos Gen 1 soundbars?  

Hi. I am having difficulties setting up my sonos beam and my new philips oled tv. I have the tv connected to beam using hdmi arc channel and have selected the audio out option as hdmi sound system, however the sound plays through both the tv speakers and the sonos beam creating an echo. I expected that it would play through the sonos only.Please could you offer some advice on how to resolve this?

Hellocan we adjust the volume by a voice assistant other than from 1 to 10?If we use the TV remote control, it gives us more levethe problem may not be the same for listening to music but for the sound of the television (the 1st operation of a sound bar), we should have a lot more level available the difference between two levels is too great I think it can be fixed with a software update. thank you

My Living room system does not always show up on my app. Only the Family room. My Diag. # is 83266082.

Is there a Sonos device that i can use with my existing (passive) speakers AND add a wireless sub..? 

Hi everyone, I’ve just purchased a Technics Turntable (1980 model) - I’d like to stream music via a Bluetooth transmitter directly to the Sonos system - has anyone tried tested this with any sucess?

Hello, I have lost the connection to my sonos connect via the controller software.When i launch a network scan, I can see it has an IP-address. I have resetted the controller and I tried to re-add it, It is detected, but it won’t proceed to the end of the process.It ‘s probably a software issue, is there any possibility or hidden option to hard reset it?thx!

I have a Sony tv KE48A9 which is connected to my Sonos Arc via the (only) eArc connection on the tv.How should I connect my Apple TV 4K to be able to have Dolby Atmos via the Sonos Arc.Begore I purchase the new Apple TV 4K’ just want to be sure that it could work.many feedback or tips are welcome !

My kid has X-Box and PS5.  Will they both play through the Sonos immersive Beam that I am going to order for my new LG TV?

Hello all! I have a Bose and some JBL speakers that I would like to include in my new Sonos set up I am ordering.    Is that possible?   Thank you!

Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you

my Windows 10 controller say “cannot connect to your  system” then I click on from the pull down menu to “connect to an existing system”  after about 2 minutes of circling, it says that “I am now connected to your system”  with a check mark.  When I click on “done”, it just goes back to the “cannot connect to you system page”  without showing the main screen. My system works fine from my android devices.  

I cannot get our PlayBar to connect to the our 2 Play:1’s for surrounds. This is the only thing we cannot get working. After doing some research I see that the PlayBar uses 5 ghz band to setup the surround sounds, I think this is my problem.We moved into an apartment complex that doesn’t allow any internet connections inside of the apartments. I don’t have a router (in my apartment) and I don’t have any internet plan with any company. Instead the apartment complex turns their fiber connection into a wifi connection that is available all over the apartment building complex. I have my own password for both the 2.4 ghz and the 5.0 ghz bands. But, I’m pretty sure that the two different bands are actually two different connections with the way they have it set up but I could be wrong on this. The band names are recognized as different networks and are named separately2.4 Band SSID is OasisResident2.4 Band SSID is OasisResident_5ghzWhat I Have TriedFactory reset everything at this point mult

Hello everyone, I need the specialists fo this forum I have a Sonos Arc + TV LG OLEDG1, when I watch a series (with Dolby Atmos sound) on Netflix or Amazon Prime I have “Dolby Atmos” on the Arc, everything is fine but when I play an MKV file (via integrated LG player or via Plex) things go bad, 2 cases:- if the sound is encoding in "EAC3 Dolby Digital Plus with Dolby Atmos" it’s ok I have “Dolby Atmos” on the Arc soundbar (the Sonos app show me “Dolby Atmos” on the screen).- if the sound is encoding in "MLP FBA Dolby TrueHD with Dolby Atmos" it’s not ok I have "Dolby 5.1 multichannel PCM" which is displayed on the Sonos app (see screenshot) and not Dolby Atmos as in all other cases.Any idea of ​​this problem?Thank you and sorry for my english Nicolas 

Hello,is the hdmi cable included with sonos beam gen2 an hdmi 2.1 cable?Excuse me if i sound wierd but judging from my other hdmi 2.1 cables which are very thick braided cables, seeing how flexible and thin is the hdmi of sonos beam gen2 make me think this is an hdmi 2.0 cable. I have this concern because very rarely my sonos beam gen2 loses the sound output of my pc. I have an lg cx oled as a pc monitor and i have set the audio to passthrough and enabled earc so all the settings are correct. Is it possible that this cable doesnt have enough bandwith to transfer the audio?Thanks a lot.