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I simply can’t get Apple Music connected to my Sonos system. I’ve uninstalled and reinstalled Sonos as others have suggested. I deleted Apple Music from my account to try and re-add the service. I get the same problem every time. I select “ already have account”, it opens the Apple Music landing page to connect, I select connect, and it just hangs forever. It did this when I tried to reauthorize, and now it’s doing the same to reconnect it.  super frustrating. This is my primary listening mode with Sonos. Other suggestions to fix?

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

Hi, I stupidly managed to drop my Move speaker, only about six inches and it fell across the charging base slightly denting the front grille cover annoyingly. It still seems to be working ok, but I notice when I dock it onto the base I can see a small amber/orange light come on inside the casing at the bottom for a few seconds. I haven't noticed this before, is it anything to be concerned about?

If i hook up the port to my reciever and wired system will i also be able to use the arc and the sub to play music?  Essentially I’d like all speakers to fire as I stream to the port. Two front wired and two back wired along with ARC and Sub. Can that be done?

My Sonos Beam recently dropped out of my app. I reset the device and went through the process of adding it back to the app.I got to the point where I got the message “Your Beam has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set-up from the system tab”Indeed the Beam did not appear, and also did not appear if I switched the power off and on. Any clues on how to resolve this?

I originally setup my BEAM with an optical connection and now want to change to the HDMI ARC connection.  WHAT DO I NEED TO DO?

I am considering purchasing a Move, however, would like to keep it in good condition.  I am a building Industry tradesperson and sometimes environment can be as you would expect dirty and dusty.  I am trying to find some sort of sleeve, anybody got any ideas?

I have a new Sonos Arc ,sub and rear speakers. Which I am very pleased with it I have a few of issues that i would like some help with . How do I set the volume levels to be different for TV/ films and just music. The volume I need for TV is much higher than for music ( radio- streaming) so if I play music in the morning it comes on very very loud and its annoying . Can I set presets so music starts at one level and TV at another. In some films the dialogue is impossible to follow ( not all films) as the background sound are over powering. I read there is a dialogue enhancer but i cant find one or any way to cut back the background sounds.  In some programmes there speech is no quite in sync -especially on channel 4 programmes. I have set the dialogue delay to 0 . Its not much of a delay and only really noticeable when its close ups on people.Any ideas what I can do to solve thee issues?Thanks   

Beam Gen 2 volume issue: automatically drops to 15%. Even if i disconnect the hdmi cable which is hooked on a samsung 43Q67A TV with eARC, playing a stream from TuneIn. Volume limit is as default: 100% volume allowed.When i raise the volume i will see the slider automatically drop to 15% after a few seconds.Factory reset would not help. Is there a solution?

Hi, Can someone provide some insight into what protocols are used over a wireless network when a Sub joins an Arc. I understand it builds a small network between the two, however it doesn't establish over my current wireless network. I most likely need to allow enable something in the wireless settings for this to work.Any guidance would be appreciated.Cheers.Update - Title autocorrected to arch for some reason…..

HiBest position to mount the Arc? Above or below the TV?

I am traveling and brought my Sonos Roam. I connected my smart phone to my hotel’s wifi, and assumed my Roam would communicate with my phone via Bluetooth. When that didn’t work, I attempted to connect the Roam to the hotel wifi to repeat the Bluetooth pairing process. To connect to the hotel wifi, the  end user must complete two separate fields: last name, and room number. The Sonos S2 software provides a single field for a password, so my Roam remains linked to my home wifi and I can’t renew the Bluetooth pairing. I disconnected my phone from the hotel wifi in hope that would make the bluetooth connection work. Oddly enough, my phone does appear to be paired to the Roam, but I can’t play music or connect to a service. How can I fix this?

I had this sonos for years and sometimes it wont connect so I reset it. Did that, adding youtube to my sonos and I enter the code. the separate google page says  success, device connected but when I go to my sonos app it saysthere was a connection error and it could not be made? I've tried it a few times and it will not work, tried another device, even upgraded my YouTube music nothing is working. I have no idea why it wont connect.

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

How do we set up Beam Gen 2?

HiI have recently moved my setup and seemingly reset some settings as I'm no longer getting 5.1 from any Apple TV app.Internal to the TV apps are running 5.1 but anything through the ATV is stereo PCM…I've tried forcing the audio format to be changed to 5.1 through the ATV menu which seems to work but not for all apps, so I'd like to fix it properly if I can.Any other settings I should look at?

Hi,With growing systems containing different types of components there would be great value in being able to combine these components in different ways depending on use and without having to manually reconfigure the system.Specifically, what I would like to request a feature that allows pre-defined configurations (groups) at the level of individual components. Here is an illustrative example:Group A: Arc + Subwoofer + Amp A (for rear speakers)Group B: Amp B + SubwooferGroup C: Amp A + SubwooferThe above reflects an actual setup I have in our home. The different combinations would optimize the use of my Sonos equipment e.g., for watching TV (Group A), listening to music in the living room (Group B) or listening to music in the kitchen (Group C).I have seen numerous similar requests in the forums. What are the chances of getting this implemented?Kind regards,Peter

Can Sonos Roam connect/disconnect to an already paired Bluetooth phone by google assistant voice command rather than manually connecting from phone's Bluetooth settings? I have a JBL Link which is a similar speaker and I just have to say - "Ok Google, connect phone" and it automatically connects to my phone. Does Roam have a similar feature?

Sonos Purchase - ETA late Dec/early Jan - "5.1.2 Surround Set (2 x One) with ARC + Sub (Gen3)"Projector: Optoma GT1090HDR with HDMI Inputs - 1 x v2.0 4K, 1 x 1.4  Sound Output from Projector - L/R (Red/White) RCA jacks only - I would think I do not want to use these.Various devices for Source:-Sony 3D Blueray Player - BDP-S5200 - hdmi output with "orange" Digital Out Coaxial-Apple 4K TV - hdmi output only - Bluetooth for audio??-Roku Ultra - hdmi output only - not sure if options for other audio.-Dish Network Joey - hdmi output - L/R RCA Jacks and Optical-PC with RTX 2080ti - hdmi output - optical from Motherboard-PC with RTX 3080ti - hdmi output - sound card orange/black/green 3.5mm jacksI'm assuming, 99% sure, all of the sources above I can get my audio via hdmi.What kind of hub do I need, for the 6 different sources, to extract the audio from the hdmi signal, sending the video to the projector, and then sending the audio out (via optical?) to the ARC?  I know nothing about Bluetooth

My Sonos Arc purchased in 2020, tonight suddenly started to make low alarming sound every few seconds.I unplugged and plugged back in but still continued.any thoughts?

Spotify has added a lyrics feature where you swipe up on the song playing and the lyrics appear highlighting the lines being sung.Sonos has recently added a numeric indication to the sliding volume scale, when operating from an iPhone a haptic is also added that you feel when the volume is being adjusted.It’s interesting that the lyrics feature only appears when your streaming directly from the Spotify app. When streaming Spotify via the Sonos app, the lyrics feature doesn’t appear. I usually always stream from the Sonos app so that’s a bit of a bummer.The volume control feature and haptic only appear when streaming from the Sonos app.  I’ve always streamed Spotify from the Sonos app because most of the time I’m doing multi-room and use radio apps so out of habit stick with that.  Is there any possibility the lyrics feature will ever be available when streaming Spotify from the Sonos app?

I wanted to buy some stands which are 71.99 on offer on the Sonos store but when I add them while logged in it shoots the price back up to 89.99 in the basket. Anyone else seeing this issue?

I just purchased the Sonos Beam.I have a Samsung Curved 65” TV connected with 1 Cable to the Samsung One Connect box (BN91-14846E). So from the TV to the Samsung  One Connection box where all HDMI’s connections such as the AT&T DirecTv receiver.and the HT-D5300 Sound system are all interconnected.Before purchasing the Sonos Beam, my sound came from the Samsung HT-D5300 5.1 Channel Blue-ray home theater system. With new Sonos Beam, I get sound from the TV show we are watching including Netflix/Amazon Prime etc. via Sonos Beam except when I play a movie from the HT-D5300 blue ray/DVD player.  I have 1 HDMI cable from that sound system to the Samsung All-In-One-Connect. I even connected an Infra-Red cable from that HT-D5300 Sound system to the AT&T Infra-Red but no sound while trying to play the blue ray/DVD player.  I have connected the Sonos Beam directly to the HT-D5300 sound system Infra-Red port but no sound while playing the DVD.Any assistance to get sound from our HT-D5300

I cannot join in Alexa it saysCountry not supportedFrom india  

Can we connect Sonos Arc with  One SL + One to make them 5.1 together.what I mean is one of friend has just bought  Sonos Arc but back home he has One SL and One so can we a proper 5.1 setup or a stereo setup.