Skip to main content
Answered

Playbase has stopped connecting to network.

  • February 14, 2022
  • 3 replies
  • 177 views
G

My play base disappeared from my Sonos app one day. My play 1 still shows up. I have tried to reset and reconnect multiple times. It only shows in my network if I connect it with an Ethernet cable to my router. Which is not an long term fix for my Situation, this is the first I’m in Six years I have had trouble with it. App is up to date, running Latest build. 

anyone have any ideas what else I could do? 
 

Best answer by GuitarSuperstar

Submit a diagnostic through the Sonos app and contact Sonos Support. 
https://support.sonos.com/s/article/141?language=en_US

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

G

It’s possible the wireless card has gone bad.

Have you tried unplugging the Playbase from power for a couple of minutes and rebooting your router and phone?

"Receive with simplicity everything that happens to you." - Rashi
    G
    • Ghipp
    • Author
    • Contributor I
    • February 16, 2022

    It’s possible the wireless card has gone bad.

    Have you tried unplugging the Playbase from power for a couple of minutes and rebooting your router and phone?

    Yes I have, still nothing

    G
    • GuitarSuperstar
    • Lead Maestro
    • Answer
    • February 16, 2022

    Submit a diagnostic through the Sonos app and contact Sonos Support. 
    https://support.sonos.com/s/article/141?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
    Terms & ConditionsCookie settingsAccessibility statement