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As title I have an old Panasonic system that sound great but recently had sky q now it doesn’t work audio cables to tv nothing tried connect my 2 play5 ‘s they don’t seem to have any way of connecting so anyone know how to connect say a beam to sky q is it simple connect the digital cable to them ? And it just works doe’s everything then needs to be done through the Sonos app  many thank 

If I buy a Sonos Sub from Europe (Germany), can I swap the provided Power Cable (2 pin), for a Power Cable bought in the UK (3 pin plug )? Is it just a straightforward swap?Thanks in advance.

For a while now I have had my Play 5 Gen 1 on the S1 system linked as my default speaker when I ask Google Home to play music. I recently bought an Arc on the S2 system. When I try to set it as the default speaker for a different Google Home speaker, it makes me relink my sonos account and the S1 system disappears. As if you can only have one of the systems linked to the google assistant at a time. Anyone found a solution to this? Or is it one or the other only?

Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number 943072790Or am I better ringing ? Thanks 

Jeg har YouTube premium og har hentet den ned til sonos. Men jeg kan ikke søge på musik på samme måde som jeg kan på app'en. Og søger jeg på app'en kan jeg ikke afspille det søgte på sonos, men musikken afspilles kun på telefonen. På Spotify's tlf app er det muligt at vælge afspilning på sonos Er det normaltMvh Arne 

Hello,  My Sonos Playbase stopped working (very frequent issues when starting a playlist from PC and phone). I reset it and tried to create a new system and add it without success. The setup procedures fails each time when the app tries to identify the Playbase with the chime pin: either the sound will not be emitted by the Playbase, or it will start for 0.3 second and then stop.I tried different things and all failed:Reset and then direct connection to the router via ethernet and setup via Android app: fails at chime pin step Reset and then direct connection to the router via ethernet and setup via iPhone app: fails at chime pin step Reset and then wifi connection and setup via Android app: fails when trying to connect to the temp wifi Reset and then wifi connection and setup via iPhone app: fails when trying to connect to the temp wifi I tried to reset then shut down then restart: same behaviour I also tried to do that before or after adding my 2 Play:1 to the system. Same behaviour.

Hi there. I hope that someone can help me out with this one. I have a Sonos system with a Play:1 and a Boost. I am now trying to add a Sonos Connect that I’ve received to it. The setting up process in the app works smoothly up to the last step, when I get a message that Connect cannot be shown in the system tab. The message asks to disconnect and reconnect the power cable of the Sonos Connect, after which it should be visible in the system tab. Unfortunately, after I perform the unplugging and re-plugging, the Connect is still missing from the system app.The only way to see the Connect in the system tab is by wiring it to the router, but once unwired, then it is gone. When wired, I can see in the settings tab that all elements, Boost, Play:1 and Connect have WM:0 indicated.Any idea what to do?

Hi,  I have a Sonos beam on my TV, it’s work very well i’m very happy with it.Few day ago i bought an Sonos One SL, i group it with my Beam. It’s Work well when play Spotify or radio sound. But when i play Netflix, Youtube, Playstation my Sonos One is directly 2 second late from my Beam.My Beam is connected on internet by an Ethernet cable directly on my rooter I tried to reboot all my stuff, connect/unconnect, looking in App nothing fixe it.In the futur i would like to complet my setup with a second Sonos One Sl for a surrounding sound, but if there is always 2 second offset with my beam is a big problem.Any idea how to keep my One and Beam together ? 

I have been on the phone with Sonos support and Samsung support in order to deauthorize a connection I made from Samsung Smartthings to Sonos. It seems that Smartthings keeps the authorizations even after deleting all the speakers from Smartthings. This means that if you connect to one Sonos account you are stuck with it forever.There are no options from the Smartthings side to reset the connection, and there is not indication of this relationship from the Sonos side. I am trying to avoid creating a new smartthings account.. is there are way forward?  

I use  spotify and sonos radio on my sonos system. My system is a beam, a sub, and three plays (we have one in the kitchen and two as surround sound in living room). I have owned my system for 2+ years and have never had issues. I am subscribed to Sonos Radio app. I also have spotify set up on my system which I stream from with no issue. However, whenever I try and play any station on Sonos Radio, it will continuously pause or skip songs, and then say my wifi is too unstable. I have researched and seen the advise of rebooting your router, it being network interference etc, What confuses me is why its only Sonos Radio streaming that has problems, but not spotify and I even signed up for soundcloud and tested that and it plays perfectly fine. I am streaming directly through the sonos app. Any help would be appreciated! I dont want to unsubscribe from Sonos Radio but I will if i cant use it! 

To be clear: Sonos Roam works seamlessly with my other Sonos products in home, and Alexa is enabled and working on all Sonos devices - including the new Roam. (Alexa first entered our home when I purchased a Firestick and enabled it on my existing Sonos speakers)More specifically, my question is whether Alexa will (should) still work on my Sonos Roam even after I leave my home network and take the Roam on the road or to another location with wifi network. So far this does not work for me. I had hoped that Alexa would continue to work when mobile simply by sharing the existing cell network from the alexa-enabled (paired) mobile phone. If that didn’t work, I then hoped that access to any wifi network, would make Alexa available, but this does not seem true either.  Am incorrect with either hypothesis? Is there a work-around? 

Hi. Yesterday I bought a Sonos Arc sound bar and I am very happy with the sound quality.It is the best sound that I have heard on a sound bar to date.I have a Panasonic TV that supports eARC and sometimes the audio is muted when I change TV channels and I have to go into my TV settings and change the HDMI Audio Format settings. Does anyone know the best setting for my TV out of:Auto (default)PCMPass ThroughDolby Audio (this is the setting I use most of the time) I also have the Dolby Atmos setting switched on in the TV settings. Can anyone please advise?Thanks.

Hii have had my sonos system for about 3 years, and I have never had a problem with Alexa until over Christmas, when I ask Alexa to play a track or put a radio station on, she acknowledges the request but nothing happens.any chance someone can help me on this

I have had some Spotify-connect issues since I replaced my old router last week. I’ve never experienced any issues previously. I can easliy use Spotify via the Sonos app however i’m not able to use Spotify directly (using my Sonos system obviously, working just fine on iPhone). What I’ve done so far:Router restart/reboot serveral times Deleting both Sonos & Spotify app Removed Spotify via the Sonos app Deleted and adding my entire Sonos system to the Sonos appWhen I plug out the powercable on my router I’m lucky to find my Sonos devices. The next day it’s all gone again  What to do??  Do I really need to buy the Sonos Boost? Regards  

When I save music to My Sonos, where do I go to find that music?

Hi everyone,I’m trying to add a product to my current system that already has 1x SONOS SL in it. My second SONOS SL product wasn’t found when searching. Unplugged and tried everything, apart from factory reset. If I factory reset the second SONOS SL, will it reboot the system (including the first SONOS SL)? scared to try!

Hi,My first post…I’m thinking of installing my first Sonos components and would appreciate some advice from the group:I have a large open-plan living space (approx. 11M x3.5M) with anLG TV towards one end on the side wall. I’m think of adding a Beam (Gen2) soundbar to the TV (so pointing across the room) and then a ‘HiFi’ at the far end firing down the whole length of the 11M room.  The sound stage of the TV and HiFi would therefore be at right angles to each other and would not be operated at the same time.For the Hifi set up, I’m thinking of using a Sonus Amp connected to an existing pair of quality speakers and Sub.My primary use of this system would be using the Beam when watching TV and the Amp when listening to music. I will need the power of the AMP to fill the room.The main music sources will be Spotify, Internet Radio and occasionally a turntable or CD (I appreciate the AMP only has one pair of phono connectors to share between turntable and CD).In addition to the TV remote, I

Hi,On the Ikea Symfonisk speaker lamp the music stops frequently. Then after a few minutes it starts again. Tried to reset router and sonos. Tried toi change frequency. There is a boost in the house. The playbar, close to the speaker lamp is wired. I've started everything one by one up again and so on. Up till now I didn't find a solution. I use an Orbi router RBR50, firmware V2.7.3.22. The diagnostic information is send number 112754550. Any idea's?THX

I’m paying the money for the Sonos Radio HD and I’m very happy with many of the channels.  I’m surprised that there is a gap in the Metal/Hard Rock category.  There are several metal stations based on year groups, but where is the Hard Rock?  New Lords of Metal plays a lot of great new metal but no hard rock?  So, where is the new hard rock?  It’s not even in the Rock category either?  I hope the curating will improve as more subscribers join.  For example, the Blues Masters is great, but the music is on a loop playing the same selection of songs over and over.  Thanks!

Hello, I’m trying to connect my Sonos Move speaker to my Project turntable using project Box E BT preamp, my other speakers connect to it, but I can’t seem to be able to connect the Move Speaker. Wondering if someone could help me.

So I have the new sky glass, only problem this doesn't have a optical output. Is there anyway to convert HDMI to optical?

I see many posts from over a year go on how Youtube music (premium or otherwise) does not show our playlists.   WHAT is the status on this?  I just ported all my playlists from Spotify because its awful, only to learn about this issue.I am unable to see only 3 of my playlists.  Has there been a fix to this?

I know if I have an Arc and two ceiling speakers in a surround configuration on a Sonos Amp, I cannot also have a third party subwoofer connected to that Amp.  That said, is it possible to have a third party subwoofer on a Sonos Amp and third party surround speakers on a second Amp and then put that together with the Arc for a 5.1 system? 

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement