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HiI have 4 Sonos S1 speakers which have been controlled by a Samsung tablet which was running the S1 App controller.   The speakers and tablets were recently moved to another location thus another wifi address.  My daughter created the Sonos playlists adding one song at a time and does not recall user name/password (if required) for these playlists since she created them 2 years ago. I have an Apple 13 phone and a friend went ahead and installed the Sonos S2 App on the Apple device which allowed me to get access to Youtube Premium streaming music at the new location but not access to the playlists I had in Sonos previously. All Sonos speakers are now connected to the new wifi location using the Apple 13 device.Questions:How do I restore the Sonos playlists I had when I was using the Samsung tablet with the Sonas speakers.   Is there a way to restore these playlists to the Apple device which is now running S2 with the speakers? Where is the music from Sonos Playlists physically stored? 

Hi everyone,I’ve seen that in the iOS app you can access directly to the equalizer from the now playing screen.In Android app we don’t have this option, could you add this shorcut? I think is very useful and reduce a lot the time to modify equalizer settings.Thanks!

My Sonos Arc (Connected to 2 One’s with a Sub) has had an issue since I got it. Whenever playing any Dolby Atmos content ( DD+, TrueHD, and MAT) there is intermittent cutting out. It tends to happen when there is a lot of noise going on in a scene, such as a loud scene or fighting scene but also can happen randomly during dialogue. I have replaced my streaming device from a Roku Ultra to NVidia Shield, I have replaced the HDMI cables to certified HDMI 2.1 48 gbps, and I even went as far as replacing the tv from a Samsung 55” to a Vizio M-series Quantum. All devices are updated and I am at my wits end trying to figure this out.  Any help?

Just bought a new Sonos Arc and new Apple TV 4K. I have the Arc connected to the TV via HDMI(ARC).I cant seem to enable Dolby Atmos. Do I need a TV with EARC?if so is there another workaround ?Thanks

For my future basement renovations i’m thinking if I have left over budget in the project to buy some in-celling speakers and in-wall speakers but, I like the aesthetics of the in-celling speakers better so will the sound be compromised and not being tuned correctly beacuse they were designed differently verses in-wall + in-celling speakers? I could have all the speakers be celling but people say that sounds less room-filling than having celling and wall speakers. My current plan is to have a pair in-celling, pair in-wall, and a sonos beam.

It’s as if my Sonos system has got a cold or something.it’s been working fine for some time; Sonos Boost hardwired to router, about 65Mbps internet speed, Sonos devices (mostly Play:1) in the same places in the house.Now we are getting:Random drop outs on speakers - just stops playing for a few seconds then continues.  Grouping speakers sometimes results in one of the speakers not playing; when I take it out of the group it plays as a single speaker, then back into the group and it’s OK. Some mornings the alarm (radio) doesn’t start or stops far too soon.I’ve changed the Sonos channel (speaker next to me stopped as I type this….and restarted after about 10 seconds) from 11 to 6 (although 11 looks the least busy according to a WiFi app on my phone).I’ve re-booted the router (completely turned it off) but with WeMo and Hive I don’t want to keep doing this or else they get upset.I use the S1 app as I’ve got a couple of ZP80’s on the network. I often use Alexa to start / stop speakers alth

Hi,I bought Optoma HD28hdr projector and sonos Beam Gen2 ( with subwoofer ). Can someone please suggest which HDMI splitter I should use. Please share the link, Beam Gen 2 has arc port and HDFURY arcana is very expensive.  Thanks

Is Alexa drop in now compatible with the arc?  I know previous products aren’t, but thought the arc was.  Needless to say, I cant get my arc to drop into other rooms.  Any help will be appreciated👍

Just recently purchased the arc surround bundle. In alexa i have set spotify as my default but it will still play amazon music unless i say play from spotify. Is there any way tow fix this or is this just how it works.

Is it possible to add  2 ( gen. 3 ) subs with a pair of play 5 using S2 software (same room) Thanks.

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

I recently paired two Play 1 speakers in my living room. These speakers work fine when I am playing music in that room alone. However, when I try to group the living room with other rooms in my house, the Living Room pair stop working. I have 5 Play 1 speakers in four rooms. The Living Room is the only room with paired speakers. I have rebooted the speakers and my router multiple times. It’s a weird problem, since the paired speakers work fine on thier own, they just go silent when joined with another room. Is this a software issue?

Hi, I have two questions  regarding my Sonos Roam which I hope somebody can help me with. Can I place my Sonos Roam in the bathroom? Will it be destroyed due to steam/moist from shower? Can I wirelessly charge my Sonos Roam on an ordinary QI charger (like what I use for my iPhone) or do I have to buy the special Sonos charger if I want it wirelesslybr, Alexander

I’m new to Sonos and bought a Roam because I want to stream my Android phone,  iPad and Macbook without endless bluetooth pairing/unpairing.  The Ipad and Mac work brilliantly but I’m disappointed that it’s only specific apps I can stream from my phone.  I had assumed that I’d be able to stream any audio I wanted from my phone.  I listen to French radio stations - which aren’t available within the Sonos app. Is Bluetooth the only way I can do it? 

So when I made a playlist on YouTube music I got all the other playlists and put it in one big one which I’d 1,500 songs for some reason on the YouTube music app it shows 1,500 but when I play it on Sonos it only shows 999 am I doing something wrong? 

After the most recent LG CX upgrade to 4.30.55 I no longer get Atmos (or Dolby Digital 5.1) on my Arc. I’m using an Apple TV 4K for all streaming, not the apps on the tv. E-arc is enabled and TV is set to pass through. No physical or settings were changed from before the software update. Anyone having the same problem or have a fix?

I have a Sonos amp and I want to wire 4 speakers to it. 1 pair of svc speakers in bedroom, 1 dvc speaker in bathroom, 1 dvc speaker in closet. Can the amp handle that? All speakers are 8 ohms.

Just looking for some help. The last  few days have experience very occasional  drop outs when playing Amazon music. Have addd a few extra speakers in the past month and a Beam 2 and because of that I thought it was best to move my Sonos System onto Sonosnet . So I also add a Sonos boost. My Wi-Fi is on channel 11 and my Sonos boost is on channel 6. Can I ask how to submit a diagnostics report? Thanks

It seems that i have wifi and internet in order to play music on my sonosIs it so?

Why are Sirius channels above 470 unavailable? 

Sirius xm channel line up limited to 400s. I listen to channel 710 and has worked fine until today. Getting the “unable to play the selected item” when I select it from favorites. S1Is it a current issue or just me?

I treated myself to a sub for Christmas and one thing I noticed during the unboxing ceremony was how the casing didn't quite fit perfectly together along one edge i.e. the inset panel doesn’t sit flush with the outer casing. It is not something I'd think twice about normally but I am mindful of the premium price I've paid here and so was surprised to see it, not to mention somewhat disappointed given that both sides of the sub will be visible.I have included some photos to help illustrate (although I’m not too sure how well I’ve captured the issue - I think it looks worse in real life) and I was wondering if anyone else’s was like this i.e. is it ‘normal’?  

Sonos 5 has constant static (hissing noise). 

which is more recommended? use sonos roam connected to the electrical current or disconnected since I do not move it from place

With a traditional AV receiver, there are setting to adjust the distance (delay in ms) of the various speakers to align to the main listening position.  I’m adding the Play1 to my beam setup, and do not see that manual adjustment.  My question is does the auto setup actually account for the difference in distance and adjust delay to time align the system, or just simply adjust volume levels.  I ask because my beam will be about 14 feet from my listening position, an the play1’s about two feet.