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My 2021 LG TV is connected to my Arc via eArc (also have two Sonos 1 Surrounds and a Gen 3 Sub) which is giving me amazing sound including Atmos and it does passthrough of Atmos from any devices connected to it.Because of the configuration of the room, the TV and Arc are at some distance from the rest of the AV equipment and there is currently only a single lengthy HDMI cable between the TV and the area where that equipment is stored.To avoid unplugging the HDMI cable and swapping it between a Cable Box/Apple TV and a UHD DVD player my options are:upgrade my AV Receiver to one that does Atmos passthrough and thereby keep the single HDMI cable (connecting the boxes to the Receiver); OR chase additional HDMI cables so that each box can connect directly to an HDMI input on the TV.Does anyone know whether “double passthrough” of Atmos dilutes quality? In other words, if I connect my boxes to a new Receiver which then connects to the TV which then connects to the Arc, will that be less qual

Hi guys,Having some difficulty getting Sonos to index a new NAS drive I’ve added.It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller.  It’d be useful to know a little more about the actual progress of the job. 

Hello all -- I’ve tried reading through these threads but my head is spinning! I am hoping to hook-up my Crosley turntable (specs here) to my pair of old Play:1 speakers. The specs of my TT don’t say much, but it gets mentioned on a few different websites that it has a ‘built in amp’ though nobody elaborates more than that. I do not have any type of phono vs. line-in switch on the back, but I do have 2 RCA jacks as well as 2 speakerwire ports (sorry, not sure what else to call those...)Looking for the simplest (and maybe also cheapest) way to get this all in sync. Do I need a pre-amp, can anyone tell? Which new or discontinued Sonos product would you recommend as my easiest path here? Any thoughts appreciated, thanks!

Hey, I want to buy a Sonos Connect for my two Sonos One, and I don’t know how to recognize Connect 1 or Connect 2 ? If you can tell me for this serial number for exemple : 1606-B8-E9-37-9F-20-34-9 and if you have tips for me thanks you 

Hello So I ordered a SUB GEN2 But SUBG1 is listed on the invoice.Is it normal? Will I receive the G2 product I ordered, is this some kind of mistake?Any one had the same issue? 

Hello, Is it not possible for my Sonos SL to play music together with my nest mini and nest hub screen? I know is possible to control my Sonos via google. RegardsMathias

hi everyone looking for some advice. I am setting up a home cinema system. I have an Arc and a sub and I want to add two rear speakers.Due to the config of the room I cant add wall or free standing rear speakers only ceiling speakers (with a Sonos amp).In another part of the kitchen / diner  I would like to install another 2 ceiling speakers.My questions …. 1 are the ceiling speakers a reasonable solution for my rear speakers / work well  for the home cinema ?2 Can I play DAB radio through the Arc to come out of the two ceiling speakers (or does sound come out of all the speakers ?)3 Lastly can I stream music  ONLY through the ceiling speakers . thankyou  

Hi all,yesterday I’ve changed my wifi (router and internet provider) at home.If I open the sonos app from my phone the “System” voice is greyed out (see image below, sorry for the italian).The alert I see (“impossibile trovare il Sonos System”) does not fix the problem: it can find my sonos device, I push the back button but the it can’t find the device.Another problem is that I have the old wifi but without internet adn if I try to connect my phone to the old wifi I can select “System” and try to change the wifi connection of my Sonos envirorment but the procedure stops when the app checks it the the app itself is updated. This is frustrating.I’ve also tried to reset the Sonos One device: 1. unplug the power; 2. press the back button; 3. keep pressing the back button while plugging the power. Nothing. Any suggestion?can you please help me?   

  Hi community, (and sonos dev team I hope  )I find two post regarding this issue but I can’t get any solution about it…Google Assistant come with a great feature named “Voice Match” that permit multiple users from a same house to retrieve custom data from their own data account (Google Home can share device to different Google account invited in a “house” and retrieve custom information from calendar and other)When I enable the Google Assistant on my Sonos One, I’m able to add the “Voice Match” feature on the Google Home app from the Google account that owned the Sonos One device.When another Google member from my house try to enable the “Voice Match” feature, they are able to list the Sonos One but the get an auth error about an auth check failure.The same test work on Google Nest device.Any idea on that ?there is some picture about that issue :Working (account that own the Sonos device)Not Working (another member from the house) Moderator Edit: Removed images with personally identif

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

sorry guys, could you tell me if a connect amp with serial number 1308 00 ...... can be used with App S2? thank you

I have a Playbar from 2015 that suddenly stopped working. The white light is solid when plugged in but doesn’t react to any type of reset. I’ve tried the hard reset but the white light stays on. I’ve spoken twice to Sonos customer service and have tried everything. They told me there’s nothing that can be done and that the Playbar software is essentially broken and that I have to buy a new one. I’ve even tried restarting with an ethernet cable plugged in but without success. Any further ideas or is it just a dead piece of electronic now? 

Dear community,I would like to bring up a topic previously discussed, but since DTS support has been added to the Beam.It has been discussed here, when DTS wasn´t supported yet. sound from sony blu-ray ubp-x800m2 | Sonos Community I am trying with no success to get sound from the sony blu-ray player ubp-x800m2 directly to the Beam via the second dedicated HDMI audio out on the player. Reason being that when I use the ARC function of my TV (the older Panasonic 50VT50e from 2012 or so), everything it outputs via ARC is downsampled to stereo. Now I have read that the Beam requires an ARC signal, which seems to defy the whole point of a dedicated HDMI audio out on the player. Is it correct to assume that this direct connection between the player and the Beam fails because some part of the ARC protocol is not met?Would it be the same if I buy a Sonos Arc? Thank you for your help :-) Edit: I just found the option in the app to continue without ARC and use the optical adapter to HDMI option.

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question:  Is it relatively easy to switch back and forth between Sonos playing the TV and playing music?

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question is will this all work and how do I use all the music that I have on mp3 files on my ccomputer?  It seems they ddon't use a bridge anymore.  Do I need to have a streaming service that allows me to upload from my computer?  What streaming service do you all recommend?  We have Iheart, but it doesn't allow uploads I believe.  Thanks a ton in advance!!! 

I have successfully connect a Sonos One (actually more than one speaker) to Google Assistant.   Give the issues I was having with the Move, I did factory reset on one of the Sonos Ones and subsequently “reconnected” it to Google App so know that it can be done in this environment.   That said I have not been able to complete task on Sonos Move.   Move is visible and works on Sonos App and is Blue tooth connected to my IPhone.    When I go through the Google voice activation process the following occurs…. Select Room - (Select Sonos Move) Sonos Application then takes me to Google App where a message appears at bottom of IPhone “Device Setup in Process try again later”.   I push “Try Again” button on IPhone.   Google App then looks for my device - “Sonos Move” appears and I push “NEXT” blue button. “Allow this device to use your Google Assistant  - Sonos Move”….Push “ALLOW” blue button.   Google App then goes into a search mode “Connecting to device”….where a message appears “there may b

Hi we have an arc sub and rears in living room and a pair of Sonos Ones in bedroom. Asus Router and Ai mesh system. Randomly individual items disconnect or drop out for no apparent reason. Internet is fines, Wifi appears stable ? 

I currently have a Sonos Beam (Gen 2). I have also ordered a Sonos Amp so that I can connect my turntable to the Sonos system. My hope was that I could connect a 3rd party subwoofer to the Sonos Amp and integrate it into the Sonos system for music AND the home theatre system (just the Beam).Some sleuthing has revealed that my idea might not work. See this LINK (Sonos Q&A).Can anyone here chime in to advise whether this works or not? Simply put, I want my setup to be: TV connected to Beam via eARC Amp connected to Turntable, bookshelf speakers (which flank the Beam) and 3rd Party SVS SB-1000 Subwoofer - Subwoofer to work with both the music and the TV (Beam) Three Sonos Ones spread throughout the house for music (and listening to the turntable) If this doesn't work, I'm probably going to cancel my order for the Amp and order a Connect instead because my bookshelf speakers are powered.Thanks in advance.

I have 5 Sonos speakers.  When I play music from the Sonos app, I can control which speakers the sound is sent to.  When I try and play music through Airplay, if I select one speaker, it plays to multiple speakers.  Is there a way to fix this?

Can the speakers be connected to a record player wirelessly?

Hi,My setup is as follows:1 x Sonos One in “Bathroom”1 x Sonos One in “Bedroom”1 x Sonos One in “Nursery Room”1 x Sonos One in the “Office”1 x Sonos ARC, Sonos SUB (3rd Gen) and 2 x Sonos SL in the “Living Room”, where I have my TV, which also has an Apple TV 4K (2nd Gen) plugged in to it. All rooms have Philips Hue lights as well. The name of the rooms are set up as stated in the quotation marks. Up until now, I have used Google Assistant to send voice commands and it has been working OK, with the exception of not being able to control my Apple TV with it, obviously. I just got a HomePod Mini as a present, which I have placed in the Living Room, same place and want to be able to use it as a voice command interface, to for example, “Hey Siri, play music in Living Room” or “Hey Siri, play music in Bathroom”. What happens is, Siri plays music on the HomePod Mini instead of the actual speakers in the rooms mentioned. I am able to control the lights with Siri in specific rooms, but music i

Hello, i have issues with Sonos One SL and wi-fi: the speaker disconnecting after 5,10,15 min, no matter. Wired it works fine. After disconnecting i must reboot speaker or just connect it to internet cable. I try change wi-fi channel on sonos app, change channels on router config - no luck. I think, that Sonos lost wi-fi connection, when around is others networks. My friend have same issues with two speakers. After he move to village, where is no others network around - problem gone. I use tp-link3600 with latest dd-wrt drivers. diagnostic number: 1563495517. thanks,

Bonjour,actuellement en possession d'une barre de son gen 2.Je souhaiterais optimiser mon système d'écoute en ajoutant une paire d'enceintes pour un son surround. j'ai lu plusieurs forums sans trouver de réponse à ma situation.Voici ma situation : ma barre de son est dans mon salon qui fait 40m2. la barre de son (Gen 2) se situe contre un mur en plein centre et à environ 2m50-3m se situe mon canapé d'où je regarde la télé. mon projet serait d'installer les enceintes surround dans les coins supérieurs du mur (les enceintes seront espacées d'environ 6m et à une hauteur inférieur à 3m) qui est en face de la télé. Le mur en question se situe à environ 5-7m de mon canapé. est-ce que cette configuration est possible ? et est-ce que j'aurais un bon rendu surround ?Merci d'avance !

I consistently get this error whenever I try to change any audio source or change roomsI can change volume for the existing selections onlyI have 5 amps and if I power cycle all the amps I am able to make changesBut only one selection will work after the reboot and then its back to the same problemI have Sonos OS S1 

I have a system with two Sonos Play:1 units and one Sonos Connect:Amp.Today i cannot play any music services on one of the play:1 units, but it works on the other units,I used to have a sonos playbar installed too, but it was disconnected a month ago, and I would not think that this has anything to do with this issue because it worked until today.I have made a power cycle on all three units and it makes no difference.I can access the play unit from a web browse and have taken a screen copy of the matrix on the unit with problems (badeværelse) and from one of the other units, so why will it  no longer stream anything on this single unit ?