Answered

None of my Sonos products work with the Alexa command. The reply is “sorry i'm having trouble please try in a little while”I have restarted the router and my Sonos devices but no joyCan anyone help?

Many employers put restrictions on your phone as part of device management.  Many (like mine) require a code to use airplay on a device which is fine for TV’s or other devices that have a screen (code typically pops up that you can enter on your phone).  Sonos now has airplay capabilities, but no screen or passcode thus a problem.  A suggestion would be to add a pop up on a computer from sonos.com when trying to connect to an airplay sonos device for the first time.  Would solve the problem.  Or a standard passcode like 12345 that would work for any sonos.

I currently have an arc, sub gen 3 and two 1 SL’s setup for home theater in my family room, Sonos 1 in adjacent kitchen, Beam gen 2 in  master bedroom, boost and Move in kids playroom and a Five in the garage. I will be setting up my pool house and outdoor sound this spring. I have already purchased sonos Amp, sonos sonance outdoor pair for under pool house eaves, a second gen 3 sub for inside the pool house, and a Sonos 1 for inside the pool house for the convenience of voice control for wife and guests. My question is this, Will I be able to group the sonance pair and amp with the Sonos 1 and sub as one “Room” OR will the amp, and sonance be one “room” and the Sonos 1 and sub be a seperate “room”? Reason I am asking is I have found google assistant voice control to be finicky when selecting “rooms” to cast to. S2 in app experience is straight forward and easy to use, but I am more concerned with voice control and “Hey Google”. Thanks for any input!

Hello everyone, I am interested in purchasing a Beam (Gen 2). My TV has ARC support through HDMI. I utilize my laptop as my entertainment center. I am currently using a low quality Bluetooth soundbar that provides sound for my laptop. I own a PlayStation 4 and of course, I cannot connect, so I am utilizing TV speakers for that sound. I would like to have my PlayStation 4, TV and Laptop utilize the Sonos Beam (Gen 2). My laptop does have HDMI, but does not have a SPDIF port, I have no problem investing in a USB type device that will provide me one. My issue is that I do not know how to make sure I will receive audio through my laptop onto the Sonos. I am ready to purchase the speaker, but I am at a loss for establishing the laptop connection, which is used by me daily. 

Why so complicated - your customers just want to listen to their music on their speakers.

Hej, merry xmas!As all topics with the same question are closed i’ll go on and start a new one. writing this from Europe (Sweden), and on Sonos Sweden they are currently selling a refurbished gen 2 Sub for around 600€.  2 questions that are left unanswered1: the difference between gen 2 and 3 are only internal components like RAM? No difference in sound?2: with a refurbished product you don’t have to be afraid in terms of quality? Pretty big price difference between a new gen 3 which goes for 800€,. Should you invest in the gen 2 refurbished, which you can upgrade in the future with a gen 3 if you want, or go for the gen 3 instead? 

Hi,I’ve 2 Sonos One (one SL), one in my kitchen and the other one in my bedroom. I also have a Playbar in my living room. I have a WiFi repeaters in the middle of my appartement in order to have wifi all around the place. My problem is that the Sonos One in my kitchen is not working while used as is own. It only works when paired with another sonos device. How can I fix that ? Thanks for your time !

Hi, my Beam device can reproduce audio signal but not video with AIrplay from my Apple devices. The router is update as well as the SONOS application, as well as Apple products. I have this problem since this summer. The bar is properly connected to the TV as you see the typical white SONOS screen saver.Can you help me?Grazie Federico

While the Sonos 5 device does show up as an available device, I always get the message “Could not connect to [Sonos Device Name]” when I attempt to use AirPlay to stream audio from my iMac (both via System Preferences and the Music app).  Strangely, my iPad and iPhone do not seem to have the problem when connected on the same WiFi network.I run Monterey (latest version) on my iMac and, yes, already did the following:reset the Sonos speaker rebooted the router (TP-Link AX6000) restarted the computer (multiple times)I want to add additional Sonos speakers, but this is a little bit a showstopper.  Thanks in advance for any help.

Do any existing Sonos products support the 802.15.4 protocol also used by Zigbee compatible products?If that were true then Sonos through a firmware update could make those products compatible with the Matter project leveraging Thread.

Hi all, hope someone can answer a question , I'm watching channel 5 , and the app is showing as DD 5.1 but all talking comes out of the surround speakers too , if I put on sky movies then the talking comes from the beam and not the surround speakers , I thought talking wouldn't come from the surrounds using DD 5.1 but it does on channel 5 ....

This product is garbage.  Unreliable.  I give up and have thrown it in to the trash.

I have a Sonos Arc connected to an LG CX TV and the two devices aren’t working well together when eARC is enabled.  After much, much research into the topic online it appears to be an issue with the Sonos Arc and newer Samsung TV’s too.  It appears the implementation of eARC by Sonos and the higher end TV manufacturers attempting to implement eARC is not going so well.  I would encourage Sonos to work with LG and Samsung to get this figured out as consumers are spending a lot of money on this high-end equipment and deserve a better experience.

I, up until very recently have had virtually no issues with the arc, sub Gen 3, and dual One SL's. My television is a Samsung MU6500 curved 4K 65" TV. For the past week or 2 it just suddenly stopped working and I have been very disappointed not being able to enjoy my theater system. I have done everything to restarting speakers, reconnecting HDMI's, factory resets and resetting up speaker assignments... the only thing is, the system keeps asking for "set your Samsung TV to "arc" mode" but there is no arc mode in the settings. Never had that prompt before... never had that issue before, it was working previously to this. How do we fix this issue?

Hello! Could we please have the option for the TV input to be in Full Mode like the Music input.This feature request is over 7 years old and we still don't have the option to do it.

Hi - I play music through my SONOS system via a PLEX media server that sits on a Synology NAS. I have a SONOS PORT, a PLAYBAR,  a PLAY3, and a BOOST. The BOOST is connected directly to my router via an ethernet cable. My problem is that Sonos is constantly disconnecting from PLEX which results in the music dropping out or songs on playlists being skipped over entirely . Even though I already have the BOOST connected directly to my router , if I were to also connect the PORT directly to my router would that eliminate these drop outs? Thanks for any help! 

I realize this has has been addressed in another post, but the solution there didn't help, so reposting.  First some background:1. Been using Sonos since 2008. What attracted me (despite their high price) was their robustness2. In 2021, while my fellow Sonos users were complaining about Sonos' new products not being backwards compatible to their older products, I replaced all my Sonos S1 products with new S2 products (again because Sonos products are reliable, robust and always just work) Now my issue:1.  Since my upgrade on 2021, my Arc/Sub and Port have been working flawlessly fir months. However in the last few weeks, my Arc/Sub intermittently disappear from the app.  My Port *never* disappears from the app. What is specific about the Arc that isn't applicable to the Port?2.  I've tried factory resets to the Arc, reinstalling the app and going through the entire setup process and everything works fine for like 30min or an hour. Then the Arc disappears again3. My Arc is connected via

Hi all, I have a Sonos ARC and 2 play ones as rears. I’ve an older Sony TV and BluRay player so I realise I’m not going to get Atmos but decent 5.1 is fine for me. My problem is when playing my Spectre BluRay I can only get 5.1 when I select the English audio description or the other languages sound tracks, but as soon as I set the main 7.1 option it goes to Stereo PCM. This happens with my other BluRays when the main soundtrack is something like 6.1 or similar and the other languages are 5.1. Great 5.1 but in Dutch! Any ideas folks? 

Hi everyone,I have a sonos beam and two sonos one SL which are part of the home teather in one group in the sonos app (Home Theatre: + SS + SD + beam).Also I have several amazon echo products purchased before sonos products.In Alexa I have a group called “Home Theatre” inherited from Sonos and if I ask Alexa to play a song on this group I hear the audio coming out of the sound beam and the two "Sonos One SL (SS, SD)".I would like to be able to have sonos all over the house by buying other "Sonos One SL" and removing the old amazon echo, in the bathroom for example I would put the Ikea Symfonisk.I wanted to know if buying another four "sonos one SL" and a symfonisk the Sonos system allows me to create a single group so that when I ask alexa to play a music the audio is reproduced from the Home Theater, from the 4 new Sonos One and from the new Symfonisk at the same time.Thanks everyone for the reply

Dear friends! Need advice to fix issue with Arc and Samsung Frame. Arc and TV connected via optical adapter. In TV Menu - Sonos like Home Theater system with IR control. When we turn volume up slowly by little increment, everything is ok. But when we try to turn volume up faster (by holding vol up button) Arc turns volume to max and do not respond on any controls during some seconds.Video - https://youtu.be/_zqX_NencgY

I have just received my SONOS Port. I have followed all the instructions and connected the Port to the AVR with the supplier phono lead. I initially had problems getting any sound at all but after I watched a YouTube video tutorial I found out that I had to have Zone 2 selected on the AVR and also have the Port plugged into Phono.Although this “works” the sound quality is unbearably bad. Also it only plays through the left and right front speakers (I have the AVR setup to my cinema projector and 5.1 surround speakers).Can anyone help? I would ideally like the sound to come out of all 4 speakers and the subwoofer. Also would like it to be using the aux channel. TIA

We have just bought a Sonos Beam , and use a Amazon Ech Dot to control it for  radio stations / Music etc with Amazon Music. We also have a Alexa Plug which has a Floor lamp plugged into it. When we give the Command “Light off”, it works but allways ends with loud  OK from the Beam. How do i stop this, i have looked at the settings on the Echo dot and the command section were it says no replys is clicked off.. Any help appreciated 

I have a Question to ask , one of my customer has bought Sonos Amp with some 3rd party in celling speaker, now he is asking can we connect Alex to Sonos Amp if yes ? then how and if no then why.  Kindly request can anyone please help with this query. Thanks !!!  

All of a sudden my connect amp started shining bright red out of the play/pause button when muted. How do I disable it? I can already tell that it is muted with my ears. I don't want to watch an annoying red light in my living room. 

Hi folks,I have a bluetooth turntable that I connect to my Sonos 1 through the Sonos Roam. There are occasional glitches/skips but it works well so far!I am looking at making a bigger purchase of a Sonos 5 AND the Sub to make my turntable sound even more incredible.Is the Roam still enough or the best way to keep this connection from the bluetooth turntable to my potential 5 and Sub?  These are big purchases and want to get it right! Thanks