Skip to main content
Answered

No sound from Move

  • January 23, 2022
  • 6 replies
  • 650 views
B

Connected System shows Play 3, Play 5 and Move (L & R), but no sound from Moves.

Best answer by Bludgeon

Thanks! I got it fixed. Turns out we actually had two different accessible wifi addresses. We’re good to go!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • January 23, 2022

If you separate the stereo pair of Moves, do you hear audio from the Moves?

"Receive with simplicity everything that happens to you." - Rashi
B
  • Bludgeon
  • Author
  • Contributor I
  • 4 replies
  • January 23, 2022

No. Rebooted my router, now Move shows “offline” in the app. LED’s on top of both are white.

B
  • Bludgeon
  • Author
  • Contributor I
  • 4 replies
  • January 23, 2022

Now Moves still show offline, Play 5 does not show up in System at all but is playing music along with the Play 3.

B
  • Bludgeon
  • Author
  • Contributor I
  • 4 replies
  • January 23, 2022

Tried turning bluetooth on then off, white LEDs back on solid but still no sound

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • January 24, 2022

What model router are you using?

Try unplugging Play:3 and Play:5 from power for a couple of minutes and reboot the Moves by following the steps below. Also reboot your phone and router again.

  1. Take Move off of the charging base.
  2. Hold the power button for at least 5 seconds, or until the status light turns off.
  3. Wait 10 seconds.
  4. Press the power button or place Move back onto its charging base.
"Receive with simplicity everything that happens to you." - Rashi
B
  • Bludgeon
  • Author
  • Contributor I
  • 4 replies
  • Answer
  • January 24, 2022

Thanks! I got it fixed. Turns out we actually had two different accessible wifi addresses. We’re good to go!

Terms & ConditionsCookie settingsAccessibility statement