Hi
How on earth do I manage to get through to someone at sonos to make a formal complaint? I have had a problem  with a new sonos roam for around two months, as every avenue I have tried to explore to tell sonos the speaker is not working I can’t make any progress????
I have been a customer of sonos for many years but am appalled by the lack of support. It pains me to have to explain the problem again and again, I have had telephone calls, emails and spoke via web chat explaining the problem but every avenue has come to a dead end. I was even told to send a video of the problem and that still resulted in someone contacting me from sonos with the question what Is wrong with the speaker?!!!. And the Emil that I was responding to now says it is no longer monitored!!! Again I can’t get anywhere! The problem is as simple as this. I have charged it for days (yes with the correct cable and plug) and after that it simply will not turn on. I just want to return the speaker!
I am outraged with the lack of support and will look elsewhere for speakers systems in the future