Skip to main content
Answered

Multiple weird SONOS radio accounts.

  • February 3, 2022
  • 7 replies
  • 95 views

How do I get rid of these things? There is no “remove account” like other services.

 

Best answer by Sotiris C.

Hello @WJKramer, thank you for reaching out to our Community. Our engineers are aware of this issue and currently working on a fix. Unfortunately we do not have an ETA to share.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

7 replies

Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?


  • Author
  • Contributor I
  • February 3, 2022

Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?

Thanks for the reply. Yes I have tried both. They show up on all of my controller devices with no option to delete. I will be call support today. Hopefully they can do something not the back end.


ratty
  • February 3, 2022

Does this come up when trying to browse Sonos Radio?

Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 


  • Author
  • Contributor I
  • February 3, 2022

Does this come up when trying to browse Sonos Radio?

Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 

No, I can browse and play Sonos Radio as normal. It allows me to choose between those accounts.


ratty
  • February 3, 2022

Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 


  • Author
  • Contributor I
  • February 3, 2022

Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 

Absolutely nothing.


Sotiris C.
Forum|alt.badge.img+16
  • Sonos Staff
  • Answer
  • February 3, 2022

Hello @WJKramer, thank you for reaching out to our Community. Our engineers are aware of this issue and currently working on a fix. Unfortunately we do not have an ETA to share.