Answered

Arc turns on TV when just asking Alexa to do something

  • 7 February 2022
  • 1 reply
  • 38 views

When I use the Alexa to activate something else like lights for example it automatically turns on my TV. 

I then have to ask it to turn the TV off. 
 

Is there a way to use the Alexa on the Arc without this happening? 
 

Thanks

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Best answer by GuitarSuperstar 7 February 2022, 20:24

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1 reply

Userlevel 7

This shouldn’t be happening. You should try unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc.