Skip to main content

When I use the Alexa to activate something else like lights for example it automatically turns on my TV. 

I then have to ask it to turn the TV off. 
 

Is there a way to use the Alexa on the Arc without this happening? 
 

Thanks

This shouldn’t be happening. You should try unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc.