Skip to main content
Answered

Unable to conect to apple music

  • February 11, 2022
  • 3 replies
  • 774 views

When trying to play from Apple Music I get an ‘Unable to connect to Apple Music’ error.

This has been persisting for over a week now.

I have removed and re added my Apple Music account multiple times and this doesn’t fix the issue.

I have reset my system and my router and this hasn’t fixed the issue.

Apple Music works fine on all my other devices and other services like Sonos radio & Tune in work fine on Sonos.

This is incredibly frustrating as I now have an entire Sonos system that is unusable.

Best answer by Ken_Griffiths

Maybe go onto submit a Sonos diagnostic report immediately after failing to setup the AM service and note it’s reference and then contact/chat to Sonos Support Staff via this LINK to see if they can assist you to resolve the matter.

Hope you are able to get the matter sorted. 👍

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Ken_Griffiths

Is there someone else, perhaps in your household, (or maybe a friend) that has an Apple Music Account that you, or they, could try to add their account to your Sonos system using another iOS device, just on a temporary basis, as a quick test?

I’m wondering if it’s perhaps either an Apple account issue, or maybe problems with your controller device/software when authorising Apple Music. Maybe try another device, if that’s practicable, or consider a ‘reset’ of your Sonos controller App.

I have AM working okay here, so I’m thinking it’s unlikely a Sonos software issue (generally speaking) but maybe a ‘glitch’ on your controller device  …and it does appear that no one else is chipping in here to complain about the same/similar matter either. 


  • Author
  • Contributor I
  • 1 reply
  • February 13, 2022

It’s weird because it’s worked fine for 2 years, but now I just get the error. Nothing in the household has changed since the error started appearing.

 

I’ve tried using a couple of iOS devices and my laptop and I still get the issue. I’ve tried resetting my wifi, resetting my Sonos app, removing and re-adding my Apple Music account from Sonos, removing and reinstalling both the Sonos & Apple Music apps from my phone. Nothing seems to work.


Ken_Griffiths

Maybe go onto submit a Sonos diagnostic report immediately after failing to setup the AM service and note it’s reference and then contact/chat to Sonos Support Staff via this LINK to see if they can assist you to resolve the matter.

Hope you are able to get the matter sorted. 👍


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings