Answered

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

Can anyone tell me if it’s possible to turn off the 3min idle mode on a Sonos One? I’ve checked the app but cant seem to find a setting.Every time the device goes into Idle Spotify needs to be connected back to the speaker.https://support.sonos.com/s/article/256?language=en_USThanks  

Hey,Just want to confirm something:To get the full Dolby Atmos experience from the Arc, I need to have an e-arc input on my tv? I don’t- I only have an arc input. If that’s the case, I’m not going to upgrade from my Soundbar to an Arc nor upgrade my tv…yet.

My current configuration is a brand new Samsung QN65QN85AAFXZA with a Sonos Arc, 3rd Gen Sub and 2 Sonos Ones. All streaming services are through the latest Apple TV. The Arc is connected directly to the HDMI 3(eARC). Every streaming service experiences the same issue. A selected show/ movie or channel on Hulu live will begin and will produce no sound. Once I flip around and try to start/ stop another program (which also may have no sound) I can return to the original program we want to watch and half the time it will have the sound. If not, I can flip around again, return and hope to have sounds. This happens over 50% of the time we are trying to watch a program. Can anyone tell me why this sound issue is happening and what I can do to resolve this?

Hello, According to the below announcement, Alexa is already enabled from April 2021.https://developer.amazon.com/en-US/blogs/alexa/device-makers/2021/05/alexa-voice-service-expands-to-switzerland-and-belgium I am wondering why Sonos skill (made by Sonos Inc.). is still geographically restricted. Please let me know what is the timeline for enabling it in Belgium? When we should be expecting this feature?  As a quick feedback, I would to express my huge dissatisfaction on the delay of this feature. For a modern smart home that is integrated with Alexa this is hugely important and personally it is stopping me for investing in Sonos to build my home multi-room audio.  Kind regardd,Charis   

My setup includes:Sonos Beam gen2, Sonos Sub gen3, Sonos One SL pair (surround kit)BenQ tk700sti eARC supported 4K projectorOREI (uhd-402) matrix switch w/ ARC output portAmazon Fire Stick 4K max streaming device Hello community.I want to keep this simple.  I would like to know how to correctly connect my components to generate sound from my Sonos Beam gen2.  At this point, I’m not even worried about Dolby Atmos sound content, I just want to connect and receive sound from my new soundbar.  Please let me know if there’s a workaround that I have missed so far. Thanks.

Hi,I have a continuos problem with Sonos One which keep on disappearing almost once a week. When I restart it with factory settings it’s working again. But it’s pretty frustrating doing it every week…I have changed the location with no luck and a app function finding the missing sonos doesn’t find anything.  Any help?

Hey everyone!  I have a sonos arc and 3rd gen sub as well as 2 architectural in wall speakers as rears for my surround. Everything works together well when I use the apps on the TV (i.e. Disney+, youtubetv, etc) but when I plug my laptop in and try to watch a movie on HBO max, Prime, etc the audio is stereo 2.0 PCM and not dolby 5.1 or atmos even though the audio output is still ARC (sonos). Anyone else able to get this working from a mac?  My setup: Sonos Arc and Sub paired with 2 sonos architectural in wall speakers for rear 

Still reading through threads on this topic, is there a reason that there is not a minus on the lip sync setting in the app, from what I read many of the issues are that the audio is just ahead of the video We have ability to add to the delay but not back?this should be function update I. The next firmware and app update. 

Hello  as the title says, I’ve added my arc to HomeKit, have restarted everything, but it’s showing as not playing no matter what I do. Any ideas? 

HejJeg har ARC + SUB, modtaget igår :-)Kan man på en eller anden måde se hvilken lydformat der afspilles, feks. når der afspilles Dolby Atmos? \Ronni

Hey guys! I just bought some products of Sonos. But the only question I have is how the system turn off once we stop using them. It’s automatically? Or I need to do something on the app?  Thank you very much! 

Hello,Is it possible for my friends to connect to the Roam with bluetooth if they have not installed the sonos app ?If they could, it would be great !Thank you Quentin from France.

Hello.The turntable is connected to the paired Five. Depending on the song, there will be no sound from one of the speakers. Is there any way to improve it?

Hi Guys i just bought the Rega Planar 2. I would like to know if I need a Preamp to be between/connect the turntable and the Sonos Portorshould I rather get the Sonos Amp to connect the turntable and speakers? Whats the best setup for the turntable?

FYI.. I was able to get my Sonos One back online in Alexa by powering down my router and then repowering. Took a few minutes for it to start recognizing commands again.This did not require disabling any skills, factory reset, or resetting Alexa.Although I did try disabling Alexa and factory reset without success.

Hello all. I recently upgraded my Playbase for the Arc.I also subscribed to Amazon Music unlimited and was looking forward to hearing HD and Atmos music on my system (Arc +Sub + 2 Play 1s). Using Sonos2 app  I am informed that the song on Amazon I am streaming is Atmos.However when I look at  About my System/Sonos System Info during play that there is not an Audio in showing on the Arc.My question is if the app shows Amazon Atmos is playing should the Arc also show  that Atmos is being recieved and  playing?When my TV passes through Atmos the Arc tells me that is what it is playing (Atmos,5.1.2.1 etc) so I am confident that all is ok.The Arc does not tell me what it is playing from Amazon music,Should it say in About my System “Audio in : Dolby Atmos” (or something similar) or is my configuration not set up correctly for Amazon Music Atmos and HDThanks 

My HP Pavillion Laptop will not play audio through the HDMI cable  to the LG OLED TV since we connected the Sonos beam to HDMI ARC.  Video is unaffected. Audio will  play very briefly and stop. We used to use a different sound bar that worked perfectly well but it was connected through HDMI and optical.  Can anyone help?Thanks!

If I claim upgrade discount, will my legacy SONOS products be inactive ?

Hi all. I have purchased the Sonos Arc and Sub, and now I bought the Sonos IKEA Symfonisk Picture Frame. However, aesthetically I don't think I want two Symfonisks, but rather would like to use one Symfonisk and one Sonos One SL for surround speakers.Is this possible? And if yes, is it recommended? Or would it be preferable to use two of the same speakers for surround sound?

HiAfter the recent update I have tried to play Atmos music on my Arc. Searching for ‘Dolby Atmos’ on Amazon music via the sonos app on my iphone I get no results. If I do the same on the Amazon Music app I get a playlist ‘Best of Dolby Atmos’. Even if i specifically search via the Sonos app for a playlist ‘Best of Dolby Atmos’ i get no results. Can anyone help please?

Hello all,I’m probably over looking something but I could use some help. I’m trying to get the line-in (touch tunes jukebox) to turn off after the song ends automatically and switch back to the original music source “apple music”The way it’s working currently is, apple music will play as usual. Then if I go to my touch tunes jukebox to play a song, the song will turn on (in the s1 app, it changes to Receiver:Room 1) (source level is set to 1 - I was having trouble getting it to switch to line in at level 2 (A/V))The problem is after the song from the jukebox stops playing it never switches back, instead it stays set to the Line-In(Receiver:Room1) unless I manually switch source back to apple music.I’m trying to figure out what’s going on. My initial thoughts are either, the system thinks the song is still playing because the source level threshold is set low. Or it’s dropping the apple music connection and isn’t able to switch back.Thanks in advanced for the help! SettingsLine-InSource

I have an older Connect Amp.  It’s working fine.  It used to be when I turned the volume all the way down, it would display a solid green light.  Now, when I turn the volume all the way down I get a solid red light.  Not orange.  Red.  Otherwise working fine. What does this mean?  Thank you.

Been using the Port for more then 1 year and was faced with multiple drops outs (see other topics for this)After having purchased a BOOST, all the drop outs were gone and I even switched the audio delay back from max to low. Have enjoyed this setup, with no delay and no drop outs, for more then 6 months.Unfortunately I had a power outage last week and since then the drop outs are back :-(Have taken all my sonos devices off power and back on again to intiate some kind of reset,,,but all in vain. The drop outs remain :-(Is there a way I can check if my BOOST is still working properly? (I can see that all my devices are on WM:0, so I guess it is...as there are NO Wifi credentials listed in SONOS)Does anyone have an idea on whats going on…..and how to fix? (Nothing has changed on my setup….I only encountered a power outage) Btw: Sometimes the sound drops completely (and the only way to get it back) is to select another source (eg spotify) and then go back to line in (which is the turntable

Watching a movie the from my nvidia shield the sound goes up and down almost like you turned on the loud modediag 1060090213