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Hi, I live in Hong Kong, and I have an active subscription with NetEase Cloud music 网易云音乐, and Youtube Music. I have tried to set my profile location to China, to eventually add that music service to my account. But then now I could not use Youtube music. I have to pick either Youtube music or NetEase Cloud music. But I use both. Any workaround other than keep switching my profile location? This might be a request to the Sonos Team. Is it possible to allow NetEase Cloud music in Hong Kong? Or the other way around Youtube music in China?  

I had a sonos beam and one sonos one speaker.I added a sonos one to have a home theatre system, followed the instructions to set up surround sound and it all worked.I then did the true play and all worked.now when I am trying to listen to the tv as a home theatre I have no sound from the 2 one speakers and sound only comes through the beam.if I play the radio via Alexa sound comes through all 3 speakers.probably something simple but would appreciate some help.TV is a Panasonic connection via HDMI. 

Hi all, I have the sonos ARC with surround speakers and connected to TV via eARC. Everything works perfectly when I watch a movie directly from the TV (Netflix etc) but when I connect a video via HDMI and VLC to the TV from my MAC, the voices come from the surround speakers ( mysteriously, only from the left back one) and not from arc which only plays the surround sounds. I tried all VLC settings and the only way to get the sound right is to disable the audio surround, which we obviously don't want to. Could anyone please help me here? Many thanks Dimitri 

Hi,the planet radio service now needed to play many commercial radio stations (e.g. Absolute radio) is missing from my list of services. It is meant to be there as the planet radio website says it is what should be used for Sonos.My address country is set to the uk so I am at a loss. Can anyone help please.Thanks.

I have purchased a house with a Sonos system supplied. 3 x Connect:amps ZP120. I successfully transferred 2 of them to my new account, found them on app and grouped them together and hey presto - music. When I added the indentical ZP120 it found it but will not register it. All are connected to ethernet cables. I sent a diagnostic 103616749. Not sure where to go next.

I have connected my Sonos Beam gen 2 to my LG tv via the HDMI eArc input, However even though the broadcasts from Apple TV are carry the Dolby Atmos signal my sound bar is only playing them in stereo. When I unplug the sound bar the TV will play the sound in Dolby Atmos. When I reconnect the sound bar the sound is only in stereo. The tv is an LGOLED55C14LB

How can I block someone using python from controlling Sonos One?

They aren’t recognized through Spotify

why we don’t have access to all features including Trueplay with Android, and when you think we will have access to them???

I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?

Hello,  I acquired a space that had built in surround sound in different rooms. I want to reconnect and make use of these speakers. I recently purchased a Sonos Amp and am trying to connect it to the Russboard EZB-8 that was already pre installed by the previous tenant. What kind of cable do I need to install this? It looks like I also need a 4 prong phoenix connector?Anything I have to worry about as not to blow up the amp? Thank you for any help!  

Hi I am about to purchase SONOS ARC with sub and two rear speakers. Just wanted to make sure that it will be compatible with my Samsung 65’ inch series 7 Model RU7100.If anyone has feedback and experience on that will be highly appreciated as it is quite a bit of investment.It has 3 hdmi ports with one of them showing HDMI ARC if that helps. 

I have 2 Play Ones (older, non smart) and a Playbar in our living room. We also have a Move on the patio. I would love to add a turntable to our lives and get back to purchasing records but I am very unsure on how to go about this. It seems like it’s more complicated than I had hoped.Does anyone have a relatively simple solution?Thanks.

I just did a reboot of all my speakers and an update to get things going.. but now I find that my ‘Family Room’ Group of speaker that Iv’e set up, 2 Play 3’s and a sub gen 2 wont allow the Playbar to join the group. 

I have ordered a Sonos Amp to use with stereo speakers that are rated for 150W at 6ohm.  The Amp is 187w at 6ohm.  Can I still use it with these speakers?

Bonjour, je viens d’acheter une beam et 2 sonos one. que j’ai configuré en home cinéma.Je voulais savoir si il est possible de dissocier facilement les 2 Ones pour écouter de la musique et garder la Beam pour regarder la TV en même temps. Peut- être créer des profils différents. MerciI

Hi! There have been some questions about this before but I have to ask ones more. I have an LG tv (65uf772v-zw) set up with Beam, sub and two ikea symfonisk. My tv is to old for having the Disney + app and I'm thinking of buying the new Chromecast with google tv. But... does anyone here att this forum know if I will get 5.1 with Disney +? If I read about my tv it have DD and dts decoder. Best regards/Calle

Hi,I recently finished setting up my full Sonos system (Arc+Sub+2xOne SL), and am loving it! However, I have an issue that when I pause TrueHD Atmos content for more than about 5 seconds (i.e. until the Atmos badge disappears in the S2 app), then resume there’s a metallic pop/static in the system before the sound starts again (this happens on the Arc and the surrounds, so not a single speaker issue). It doesn’t happen with other audio codecs (e.g. DTS, DD+). If I turn the volume down before unpausing, I don’t hear this, so it’s definitely speaker noise, and not some electrical noise in the system.Does anyone else have this issue and any suggestions on how to sort it?Thanks in advance!

Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?

Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds 

Hi, can anyone clarify whether my old Sonos Play:1s are compatible with the latest Beam (Gen 2), to create effective TV surround sound? TV is an LG 43UP81006LA. What would be the limitations of such a set up? Thanks.

I cant find my favourite radio stations. Why are you getting rid of the radio stations. So annoying. Time to move to another speaker. 

I have had some issues where I had connected Spotify to Sonos the day before and when I played Spotify in the car via Bluetooth, the Sonos speaker then played what I was playing in the car even without connecting via Spotify connect the next day. This was annoying because I couldn't stop it in Spotify on my phone because Spotify on my phone wasn't playing at the time.  Anyone else had this issue?

Setup:Sonos 5.1 surround system (Arc + Bass + 2x One SL) TV (LG OLED65CXPUA) via the HDMI eARC and a Monoprice High Speed HDMI 2019 Nvidia Shield Pro with Plex for video playbackProblem: Whenever I play videos with 7.1 audio tracks (including TrueHD/Atmos), I hear crackling from all speakers intermittently. It seems to correlate with high bass times, but it reproduces in similar parts of all videos I’ve tested with. This does NOT happen if the source is 5.1 (even if it’s 5.1 Atmos, such as a “E-AC-3+Atmos / E-AC-3” audio channel). I’ve specifically also tested with the Dolby test files available here: https://thedigitaltheater.com/dolby-trailers/, and for these two versions:Nature's Fury (Dolby Digital Plus ATMOS): plays fineNature's Fury (Lossless - ATMOS): crackles Any ideas?

Hello!So I have a bit of a complicated situation.My Sonos system is set up under an apartment internet provider. I am using a personal router to distribute wireless.Last week the internet provider for the complex had a network issue to which the only fix was to manually assign your DNS to 1.1.1.1 or 8.8.8.8 in order to be able to connect to the internet.Since you are unable to assign your DNS on your SONOS devices, would there be any reason I would be getting a 1101 while updating on my devices? I tried many things to fix this including manually setting the DHCP on my router and the static DNS, but nothing will fix my sonos system or allow My Sonos One or my Symfonisk to connect to the internet, or update. Any recommendations on trying to get my sonos system to connect or update properly? It’s basically unusable - barring the airplay