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Blues1905
Contributor II
December 5, 2021
Answered

Beam gen 2 and Sky Q audio sync

Yes, I'm afraid it's the old chestnut again.

I've just upgraded from 1st gen. I had no problems as I was taking the audio out from sky Q into a toslink switcher via the optical adapter .

I upgraded mainly for Atmos, so don't want to involve optical any more, so I'm taking HDMI from the Samsung Tv's eArc output to the Beam .

As usual TV apps are no problem, but now I seem to have introduced the audio lag for Sky Q, which no end of adjustment will alleviate. 

Is it still a case of putting up with "normal" sound setting from Sky these days? I'm starting to think I shouldn't have bothered with the upgrade..

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Blues1905Answer
Contributor II
January 23, 2022

Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

So it definitely the TV processing causing the delay in my case. 

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6 replies

James L.
James L.
Retired Community Staff
December 6, 2021

Hi @Blues1905,

 

I’m afraid I’m not totally sure of what the solution here is, but I’ve seen some community members mention a “passthrough” setting inside the TVs ARC settings. Could you have a look there and check whether your TV is set to passthrough?

If that doesn’t help, another community member should hopefully chime in here with another suggestion.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Pierre.drs
Lyricist I
January 23, 2022

Hi, did you find a solution for this?

I’m having the same issues. 

Audio lag when watching sky q with audio output (HDMI) set to Dolby Digital instead of normal.

TV apps work fine. 

 

Blues1905AuthorAnswer
Contributor II
January 23, 2022

Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

So it definitely the TV processing causing the delay in my case. 

    RobbZidane
    Lyricist I
    March 1, 2022

    Yes I did. My solution was that I found a buried menu setting on my Samsung TV, to allow pass thru of the sound.

    So it definitely the TV processing causing the delay in my case. 

    I have a 2019 Samsung QLED 4K tv and cannot locate this setting, what is the exact name?  I too am having the lip sync issues with SkyQ and am about to return the Beam 2 !

    Cheers.

    bockersjv
    bockersjv
    Local Superstar
    March 1, 2022

    I had this issue on a 2018 Samsung on both Optical and HDMI.  There was no setting to allow pass through on my model.

    I solved it by using a switch to divert optical from each source to the Playbase.  I tried HDMI on the Beam and again the delay an using a switch was not an option in that case.  Although I think there may be a solution involving the Arcane Fury, if thats the name!

    All delays for me solved when I moved to a Panasonic TV.

    John B
    March 1, 2022

    The Arcana HDFury is indeed a possible solution. There is a similar device made by Feintech (which I think is a bit cheaper. 

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