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Sonos Connect stopped playing music

  • March 3, 2022
  • 3 replies
  • 93 views
L

Hello,

Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

Best answer by GuitarSuperstar

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

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3 replies

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • March 3, 2022

Have you tried unplugging the Connect from power for a couple of minutes and rebooting your router?

"Receive with simplicity everything that happens to you." - Rashi
L
  • louisadele
  • Author
  • Contributor I
  • 2 replies
  • March 3, 2022

Hi,

Yes, I have tried that also but the problem is still there. What other troubleshooting can I do?

 

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • Answer
  • March 3, 2022

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi
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