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Answered

Audio popping on ARC and One SL

  • March 3, 2022
  • 2 replies
  • 350 views
D

Hello all,

 

I am currently experiencing popping noise on my ARC and both of my rear One SL’s. Before I buy all new cords I was going to look for any suggestions from the community. I have them all plugged in via good ethernet cables either directly into my router, or via a managed switch. I really don’t know what I’m doing and I’m sorry to bug people with a question that has an infinite number of possible issues. But I figured I would give it a try!

 

My diagnostic number I got from the app is 1329559578

 

If there is additional information I can give please advise!

 

EDIT: It does not happen ALL the time. But enough that over the past year or so it’s driven me crazy enough to finally post here

Best answer by Corry P

Hi @DillyB 

Welcome to the Sonos Community!

Do you only experience this “pop” when watching TV, when listening to music (not music on the TV), or will it happen at any time, even if nothing is playing?

If it’s when watching TV, I recommend you unplug your TV from power for at least 1 minute. It may also help to check your TV for software updates.

I hope this helps.

 

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2 replies

G

Do you have any other devices near your Sonos speakers?

Have you tried only having the Arc wired to the main router and leaving the other speakers wireless?

"Receive with simplicity everything that happens to you." - Rashi
Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • March 10, 2022

Hi @DillyB 

Welcome to the Sonos Community!

Do you only experience this “pop” when watching TV, when listening to music (not music on the TV), or will it happen at any time, even if nothing is playing?

If it’s when watching TV, I recommend you unplug your TV from power for at least 1 minute. It may also help to check your TV for software updates.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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