Answered

Is the feature in the backlog?

I’m korean and I’ve problem with playlist on S2 I use synology nas and I take it to the sonos S2 sucessfullyThere is no problem to play with file name  but text seems to be broken in the playlists It is just only playlist and tags there is no problem with file name. How can I fix this problem?

Hi All,Can anyone recommend how to stream high quality Grateful Dead?  I have SiriusXM but can’t figure out how to get the higher quality internet/app version to stream over sonos.  Satellite is understandably lower quality but there is a higher quality over the internet and over the phone app.  Has anyone dealt with this and have input?An altogether new GD streaming source would be great to learn of also.  Any input?thanks,Dave

Hi All,Not sure how best to explain this but when I open the app and try to search I can’t scroll down the list of services to see results from other services, I start to scroll and something happens and the screen goes back up to the top When I go to the list of Services & Voice I see that list constantly flashing as if it’s refreshing?  I have Amazon Music, Apple Music (x 3 accounts), BBC Sounds & Sonos Radio Any suggestions?

I am building out a home network and Sonos solution at the same time. I am planning on having a couple of amps wired via ethernet in a closet, but I also want to add one by our pool area. The SonosNet wifi definitely won’t reach there, but our home internet will, which would mean I’d need to go with a wireless setup, right? If that’s the case, will ethernet work on the ones inside the closet despite being in a wireless setup?

When I am playing music stored on my Samsung phone, the playlist or album wont play the next song unless my phone is unlocked and it will just stop. When I then unlock my phone it will carry on playing is there some setting i need to choose. 

Bonjour, ayant reçu la nouvelle mise à jour pour le dts entre autre, je possède ps5 xbox series x et un lg c9 impossible de sortir du dts même avec un vieux DVD walt disney, cela grésille constamment  Par pitié de l aide 😉

When I start playing an InTune station, Sonos starts playing another station for 20 seconds and then automatically switch to the correct station. This happens sinds two months or so, any idea for a solution?

How can I listen to BBC local radio when the Winter Olympics are on ?

I purchased a Sonos Roam - it did not work. I have returned it and purchased another is the hopes that the first was simply defective. How do I remove the original Roam product from my account - as I have returned it to the store.

I’d like to take my pair of Sonos Moves to a friends house for a visit. What’s involved in hooking them up to a different wifi (while the rest of my sonos gear remains home) and then hooking them back up to my wifi when I get home?

Would you PLEASE add Scribd to Sonos Services?I asked this 2 years ago and still nothing and I have not been the only one, I reached out to Scribd and they said it has to come from your end, not theirs.I also requested the add to queue option for audiobooks like there is for music, would love to know where this is in development as well.

Hi, I had the problem that dialogs were extremely soft on my Sonos Arc + Sub + 2x One surround. I already tried:Enabling Speech Enhancement Enabling Night Sound Tuning via TruePlay Disabling the 2x One Surround Disabling Loudness Manually tweaking EQ Resetting to factory defaults and trying these things once moreThe problem remained. I found several threads with people reporting the same problem, some even returning their Arc:https://www.reddit.com/r/sonos/comments/ocsxnw/arc_dialogue_too_quiet/ And they all provided the same tips and strategies that I already tried and listed abive. Some of the tips would help maybe 20%, but dialogs remained extremely soft to the point where I too considered returning the Arc. I was coming from the Playbar and never had such issues.Then I found this post:  which explained that the Arc does not support LPCM which my Apple TV 4K was sending out. In the Apple TV 4K’s audio settings, I had to explicitly opt out of Dolby Atmos and let it re-encode all

My local university radio station is cjsw.com. I can use my Sonos app to listen to the station with no issue. On the web site they have all the programming available to listen to after the fact. I can go back a month or two and listen to a show I may have missed. I can find no way on the Sonos app to open and play previous programming. Does anyone know if this is possible? If not possible it would be great if Sonos added this as a feature. And if it was dependent on the Radio Station allowing it I’m sure CJSW would be more than happy to oblige if a donation was made.

I’m trying to add a second-hand (ebay) Boost to one of my S1 systems.On the first setup attempt, the S1 iOS app indicated that a device reset was required. That’s plausible. I’ve now reset the device, twice, generating the expected set of flashing LED sequences.On several subsequent attempts, the app just doesn’t find the Boost. The Boost is wired to the network, has acquired an IP address, and is pingable from other devices over both the wired and wireless networks. The Boost’s LED is flashing green, as one would expect during setup.Is it possible that if the Boost was previously used on an S2 system (as is likely), there’s a problem in now adding it to an S1 system?

Hi Folks,I noticed today that below Sonos Radio stations have disappeared:Glide Path Drum & BassI’ve been unable to find an announcement about their removal.Are they missing for everyone?Does Sonos publish release notes for radio station changes? Many Thanks 

Hi please help I have so much Sonos.The playbase is not connecting to the sub and surrounds anymore.I have reset and reconnected everything but it still wont play any sound from the surrounds or sub. The app shows them as being connected but they dont play or finish the setup procedure. I have my Playbase connected via ethernet.I have submitted a diagnostic report the number is 1600044871What should I do?Kind regardsRichie

Please help me restore sanity and a working system oh wise ones!I’ve been using this set up for 3 years and @ratty and @John B double checked my thinking, and set up, which was correct and not complicated.Draytek 2760n router, Google hub, Sonos bridge into hub and various S1 speakers dotted about. It’s worked like a dream until now.All  that’s changed is I’ve switched to VM and have a Hub 4 in modem mode, into the Draytek and Google hub / bridge connected as before. I did have to disconnect everything but it’s all gone back exactly as was.  The Google hub says the bridge is wired, but the Sonos app keeps dropping, and when it does connect it seems to be on WiFi as the ability to change channels is greyed out, indicating SonosNet isn’t in operation. If I cycle the bridge power it seems to reconnect but only temporarily.I don’t know what I’ve done but I’ve broken it somehow and don’t know how to fix it. It’s been a struggle to get the Draytek and VM hub to talk but that’s sorted (albeit

After my Samsung Galaxy S20 updated to Android 12/One UI 4, I have lost the Sonos controller as a lock screen widget. The latest OS seems to group lock screen widgets in categories, such as “Music.” All of my device music/podcast app controls work as lock screen widgets in the music/media output category. Does anyone have any suggestions on how to get the Sonos controller working again on the lockscreen - never fully recognized how useful it was until it was gone.

Please can we have hi res audio for play bar?  I can’t see it on the list of supported products and plan on keeping it for another couple of years yet. Thanks, Duncan

Hi,Recently purchased a beam gen 2, have tried everything I can google/YouTube to get Dolby atmos set up and working, phillips 58pus7805 ambilight - says it’s atmos compatible - purchased in 2021 HDMI lead provided connected to hdmi arc connection (all 3 on tv are arc - tried all 3) Netflix subscription is right, and I’ve tried recommend known atmos films etc,I cannot find anything in the tv settings which I’ve missed?   Please help! 😂

I don’t really understand why I can’t use Google Assistant with Sonos when I can use it with Android. One of the reasons buying a Sonos product was it’s Google Assistant support. I found the list of supported countries: https://support.sonos.com/s/article/3491?language=en_US When will Hungary be added to the “coming soon” part and when can I expect it to be supported?

So this happens consistently, I have restarted my phone, updated the SONOS app, turned wifi off/on. Still keeps happening, and there’s not much on error 1000….This is what the process looks like screen for screen: 1: add new device2: checking app version3: Error code - 1000Please help! I have browsed the support pages, but there’s really nothing on this error.

I know there have been discussions on what ports are needed for the Sonos controller app to work, but I have the opposite questions, what are the minimal set of ports to block the Sonos app. My use case is for a vacation home and AirBnB. I want my AirBnb guest to be able to the Sonos via AirPlay, Pandora app, and Spoitfy connect, but I do not want them to be able to use the Sonos app to mess up my services / settings. I use to have this working, but I think some ports changed somewhat recently. Thanks all.

Driving me mad - does anyone know where I can find the version of Blondie - Heart of Glass that Sonos Radio plays? its not the original Parallel lines version as it has a different playout with Clem Burke doing different paradiddles to fade out. Help!