Skip to main content
AfromATL
Contributor I
March 13, 2022
Answered

SONOS Play 5 Gen 2 won’t finish wifi connection (Eero)

After a Eero Pro firmware update my machine won’t connect. I’ve tried everything including full reset, and hardwire set up - it won’t find and connect my WiFi network. The setup reaches the very last step (connect to my network) and errors out and says no connection is possible. This is driving me NUTS

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
controlav
controlavAnswer
Lead Maestro
March 14, 2022

I just want to make sure you all understand. The Play 5 Gen 2 is literally getting to the final step of wireless connection (“connecting to your network”) and just won’t finish the connection. I’ve probably tried to do this 20 times now.

Cant you just temporarily hard-wire it to get through Setup?

The hardwire set up works, but then it won’t find nor connect via wireless. It’s as if I would have to leave it in via ethernet forever. 

Oh, so it sounds like the wireless card has died, which is not uncommon with those. Call Support.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
View in thread

10 replies

Airgetlam
Airgetlam
March 13, 2022

When you connect it with an Ethernet cable, are you doing so to the ‘base’ Eero device, rather than one of the extenders?

Any chance you’re running any VPN, virus/Trojan protection, or ‘work profiles’ on your controller device?

Bruce
    buzz
    buzz
    Grand Maestro
    March 13, 2022

    I’m surprised that an Eero firmware update trashed the system, but dumb things can happen. Your SONOS unit or controller may have signed on as a Guest.

    Refrain from SONOS Factory Reset without further consult. Usually, this simply causes extra work and, while there may be an accidental, temporary improvement, this is not not a permanent fix.

    Describe your SONOS system for us. Is it wired or wireless? What else is on your network?

      controlav
      controlav
      Lead Maestro
      March 13, 2022

      Check the Eero notes here:

       

       

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        AfromATLAuthor
        Contributor I
        March 13, 2022

        When you connect it with an Ethernet cable, are you doing so to the ‘base’ Eero device, rather than one of the extenders?

        Any chance you’re running any VPN, virus/Trojan protection, or ‘work profiles’ on your controller device?

        Yes, the base Eero device. I’ve owned the Eero Pro system for 3 years. Only after a recent Eero update did the system start acting like this

        AfromATLAuthor
        Contributor I
        March 13, 2022

        I’m surprised that an Eero firmware update trashed the system, but dumb things can happen. Your SONOS unit or controller may have signed on as a Guest.

        Refrain from SONOS Factory Reset without further consult. Usually, this simply causes extra work and, while there may be an accidental, temporary improvement, this is not not a permanent fix.

        Describe your SONOS system for us. Is it wired or wireless? What else is on your network?

        The system is one machine, Play 5 Gen 2. Aside from that, other electronics are on the system (computer, phones, tvs). I also disabled (temporarily) the 5 GHz network in hopes that a single signal (2.4 GHz) would make it easy. Sonos machine still won’t connect

        AfromATLAuthor
        Contributor I
        March 13, 2022

        Check the Eero notes here:

         

         

        I disabled the 5 GHz band and it still won’t finish the connection

        AfromATLAuthor
        Contributor I
        March 13, 2022

        I just want to make sure you all understand. The Play 5 Gen 2 is literally getting to the final step of wireless connection (“connecting to your network”) and just won’t finish the connection. I’ve probably tried to do this 20 times now.

        controlav
        controlav
        Lead Maestro
        March 13, 2022

        I just want to make sure you all understand. The Play 5 Gen 2 is literally getting to the final step of wireless connection (“connecting to your network”) and just won’t finish the connection. I’ve probably tried to do this 20 times now.

        Cant you just temporarily hard-wire it to get through Setup?

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        AfromATLAuthor
        Contributor I
        March 13, 2022

        I just want to make sure you all understand. The Play 5 Gen 2 is literally getting to the final step of wireless connection (“connecting to your network”) and just won’t finish the connection. I’ve probably tried to do this 20 times now.

        Cant you just temporarily hard-wire it to get through Setup?

        The hardwire set up works, but then it won’t find nor connect via wireless. It’s as if I would have to leave it in via ethernet forever. 

        controlav
        controlavAnswer
        Lead Maestro
        March 14, 2022

        I just want to make sure you all understand. The Play 5 Gen 2 is literally getting to the final step of wireless connection (“connecting to your network”) and just won’t finish the connection. I’ve probably tried to do this 20 times now.

        Cant you just temporarily hard-wire it to get through Setup?

        The hardwire set up works, but then it won’t find nor connect via wireless. It’s as if I would have to leave it in via ethernet forever. 

        Oh, so it sounds like the wireless card has died, which is not uncommon with those. Call Support.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          Terms & ConditionsAccessibility statement