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Hi,

Recently I discovered that my Sonos Beam column kept adjusting back to volume 15 whenever I adjusted the volume louder. The range for volume is between 0 to 15. Anymore than 15 it will auto jump back to 15. 
 

I do not have volume limit. I had also make sure my Sonos is up to date. I just submitted a diagnostic. My confirmation number is 257039574. 

Does anyone knows how to fix this issue? 
Thank you very much! 

Hi @Craftymonster,

 

Thanks for sharing the diagnostic number. It looks like there may be an issue with your Beam’s amplifier that is causing it to clamp the volume to 15%. 

Please get in touch with our customer care team who will be able to take a closer look and advise the next steps :slight_smile:

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