Sonos beam volume kept jumping to vol 15

1 reply
797 views

Hi,

Recently I discovered that my Sonos Beam column kept adjusting back to volume 15 whenever I adjusted the volume louder. The range for volume is between 0 to 15. Anymore than 15 it will auto jump back to 15.

I do not have volume limit. I had also make sure my Sonos is up to date. I just submitted a diagnostic. My confirmation number is 257039574.

Does anyone knows how to fix this issue?
Thank you very much!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

James L.Answer

Retired Community Staff

Hi @Craftymonster,

Thanks for sharing the diagnostic number. It looks like there may be an issue with your Beam’s amplifier that is causing it to clamp the volume to 15%.

Please get in touch with our customer care team who will be able to take a closer look and advise the next steps :slight_smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.