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Hi!I'm having issues playing my Spotify through Sonos Beam. Has been working with no issue for a couple of weeks and today nothing. Tried uninstalling everything from my phone and reinstalling. Any suggestions?Thanks,Terri

Hi All,The SUB in my Arc+LS+RS+Sub setup says it’s connected but I am no longer getting any sound out of it despite restarting the router and Sonos system several times, as suggested in a similar post.You can see from the screenshots it is connected; you can see the status of Atmos sound hitting the Arc; you can even see that I have turned the sub volume up to max! Nothing! I have the volume limiter set to 50% but not sure why that would affected the sub. Please help!  

My Sonos Playbar has a virus. The router I use is picking up fedapush spam traffic coming from that device. (See attachment.)I have tried to do a factory reset (holding play/pause/mute) while connecting the cable. This reset the settings for the device’s connection to the network, but did not stop the spam.How can I do a full reset of my device? Or is there another way to remove this virus?

I have a number of older components grouped into various rooms and as I understand it , none of these components support airplay.  From reading community responses it looks like I would have to upgrade only one component in each room in order to use airplay in that room. Is that correct? (e.g., playbar, sub, and two play ones in room….I would replace a single play one with Sonos one and then entire room would be enabled….is that correct?)

Have four ports. Three ports suddenly indicate disconnected, and one port indicates connected. Sound only comes from the port which says connected. I have not physically touched any of the four ports. 

I have bought the Connect:Amp a few years back and, after a short lived connection success, I have not been able to connect anymore despite numerous factory resets of the Connect:Amp, and re-installs of the IOS App.Any clue? Can the Connect:Amp be connected only via mobile phone? Is there any alternative, independent controller that can be shared by the family?Thank you.

 Hi all!After several weeks of testing and investigating, I eventually decided to involve you. Hope you can help me to bring some light into this topic. It is weird and not easy to describe. I do my best!Products:Beam2 2* Sonos One SL SubMiniFirmware of all devices is updated. So are the Apps on all mobile phones / tablets / computers.Beam2 is the main device. It is attached to the LG TV eArc.So far so good, it works. The iOS app as well as the MacOS app have issues to „connect“ to the system. The connection itself works. I can send commands to the system. Volume changes, play music … whatever. It all works, basically.However, the app(s) do not show the current status. When I open the app, the volume is zero, the music which is played is not displayed in the app. It looks like it is not connected. Screenshot attached - it was playing music while I made it. What I did so far.Plugged an ethernet cable into the Beam2. It is now connected via cable, the other speakers use the Sonos network

Hi All, Since this morning my Arc is sending out a short burst of 4 to 5 beeps (very fast in a row) every 5 minutes. As far as I know I have not changed anything in the system.It’s quite anoying. Does anybody have a clue where this sound comes from? edit : it doesn’t matter if the Arc is on and produces sound, the beep is still hears exactly every 5 minutes. Thanks,

Hi. I have a beam, two speakers and a sub. Whenever I watch a TV programme or You Tube there is a popping noise coming from the speakers. It doesn’t happen when watching in Dolby. Any ideas how to fix this issue? 

I’m currently using two SONOS Amps in a home theatre setup to power front and rear wired speakers. I’d like to add a turntable to my setup but understand that the line-in of the amps is disabled in this configuration. In order to add a turntable, would I have to connect it to a Port and then somehow play this through my Amp? Thanks

Hi. Does the new Symfonisk Floor Lamp and wi-if speaker work with Beam? And if so, when I give voice command to my Beam to play music will that also make the Symfonisk speakers play music? Or do I have to turn the symfonsik speakers on manually every time I want to play music? Also, what is the quality of the Symfonisk speakers including the sound and the product itself? Thank you. 

Hi all. My Sonos app is telling me I am unable to connect to my system but sound is coming out my beam and Sonos one surrounds. Do I need to go through the “fix it? I have not reset or touched my router lately?  Thanks. 

S2 says i have an update, but it is already updated. So I have limited functionality until I update. But of course I can’t. 

I’m on MacAir running 12.6.3 and have NAS drive (Buffalo LS220D992) where I have the musicI moved my Apple Music library to the NAS with no issue.  Now in Sonos when I attempt to add the network music library I get the “the computer “LS220d992” refused to let Sonos connect to it” message where LS220d992 is the network drive. On Mac in system preferences I have file and media sharing checked.  I do not have firewall on.  I’ve tried a bunch of different syntax for the ‘map to networked share in case my syntax is wrong and I’m also not certain what the syntax should be (many path names result in same error).  Currently I have \\LS220D992\OurMusic\Music I can mount OurMusic on the Mac and see my music filesAny ideas?

I just got a new Mesh wi-fi system and my Sonos APPS stopped working (speakers work just fine with voice commands).My laptop and phone tells me that these devices are on a different network than the hardware. Odd, as there’s only one network.The on-screen prompt fixes are no help at all. It just gets to a point where it fails and gives me no recourse.What else can I try?I have four Sonos ones and a bridge. TP-Link - Deco AX4300 Pro Dual-Band Wi-Fi 6 Mesh Wi-Fi System (3-Pack) - White. The devices play music and take commands just fine.  

Hi,I’m aware Apple Music streams via S2 app at 256kps AAC at 16-bit, 44.1kHz (and slightly lower quality via AirPlay).   Does anyone know these specs for Amazon music via S2 app when it says ‘HD’ (not ‘UHD’)?  Thanks! 🙏

Have arc,sub and two one SLs in the same room. ARC is registered to another room. Need to change so that all the components registered to the same room

Hi,  I have a Symfonisk bookshelf Gen 1 and want to buy a Gen 2 to create a stereo system. Will I be able to pair them? Kind regards,Rainer

Hi,I just signed up to a free trial of Amazon Unlimited to run through my Sonos system and compare to Apple Music to see if true lossless (24-bit) is a discernible difference. My main music speakers are stereo paired play 5’s (gen 2) + sub.  I can’t seem to stream UHD (24-bit). Rather all of it is HD (16-bit). I am running it through S2 app and have Amazon music settings set to highest audio quality. I read subsequently that either gen of the sub is not compatible with UHD so I unlinked my sub and tried it on stereo paired play 5’s (gen 2) and still the same.  I’m using the Amazon music UHD for Sonos playlist via the S2 app. Any ideas?  Thanks! 

My login will work on the desktop website, but will not work on the smartphone app so I can control My sonos Move speakers with the network. I have even tried to change my password and it still tells me password/username incorrect.

I currently have 2 play 1s, an arc, and a sub for surround sound. Can I get 2 one sls to add to this setup for 5.1 surround sound or do all 4 of my satellite speakers have to be the same. I know u can't pair a play one with and sl but wasn't sure if 2 of each would work 

My total system consist of a Five in a bedroom, an Arc sound bar and sub in the living room, a One SL in the kitchen, and a One SL in the office. Both the One SLs will not stay connected.  It’s not a signal strength issue because I’ve tried moving the One SLs to the same room as the main router and they still don’t resolve.  This is very frustrating to say the least.  Any tips would be greatly appreciated!  Thank you in advance! 🍻

Hi,Hopefully you can help me with a couple of questions:Would I be able to connect a Technics SA-C600 Network Streaming Receiver with CD Player to my Sonos system and if so I be able to use this for my turntable (Essential Pro-Ject turnable ,don’t think this turntable has a preamp)? And what Sonos equipment would I need to connect the Technics unit, would it be a Sonos Port?Thanks Kevin 

I was using Sonos move for almost one month, before the problem, I had use airplay function and there is no problem at all. But yesterday, i can’t find the airplay on my device even thought I didn’t change my Wi-Fi password or using another wifi (ps. Wi-Fi functioning well). Fortunately, I still can use Bluetooth for playing music. So what is happen is happen to my sonos move and how should I solve the problem?

I have a preamp. Put in a Sonos Amp connected to two Sonos 5s for surrounds. I have a RCA out for a 2nd sub and want to connect the Sonos Sub to it. I had hoped the Amps sub connect was an in, it is not. Anyone have any ideas on how to connect a sub out to an Amp or Port to get it to the Sub