Answered

Hello,We currently have the IKEA Symfonisk (Gen 2) bookshelf speakers as rear surrounds with our Beam G2. The Beam is connected via WiFi only (not Ethernet) so SonosNet shouldn’t be used.My question is, in this case, do the Symfonisk speakers just connect directly to my WiFi network? That’s what I’d guess is happening but the IP address that shows up in the Sonos app (under system) isn’t the same as what’s showing in my router management. I can’t find a matching IP address, in fact. Any info would be super helpful. Thanks in advance!

We’re setting up a bunch of Sonos One SL units in a public space and are curious what, if any, theft prevention measures are available.Is there anything out there that will help lock these into place? Is there any way to “firmware lock” them so that they can’t be added to someone else’s network without our permission?Thanks so much!

Hi, title says it all, my home theater is in a big room (actually living room and tv room) and my couch is about in the middle of this room.I’m considering replacing the two ones SL by two era 300, but I’d much prefer them being mounted on the wall behind me rather than sitting on stands right behind my couch (cables, etc…)So my question is: is 3 meters too far away from my couch?More over, I’ll have to put them a bit higher than ears level otherwise there will be some obstacles in the way (table and chairs of my living room), will it still be all right for sound?There will be plenty of room around each of them though.Thanks in advance for your replies and insights about my questions!

Hi Guys, I need some help to do the right set up for my house currently under construction.I d like to use in ceiling sonos for most of the rooms + home cinema (in ceiling only) and rock speakers for outside. all linked to AMPs . Starting with the underground, i have a room where i d have 4 in-ceiling speakers + 1 AMP- see belowAll the AMPs would be in racks in a separate roomThen on the main floor I d have 2 inside zones: 1 for the Kitchen/living room in purple (1AMP) + 1 zone for the home cinema. I was thinking about using 2 in-ceiling sonos for the back and 3 front Focal 100ICLCR5 speakershttps://www.focal.com/en/custom-integration/in-wall-in-ceiling-loudspeakers/100-series/in-ceiling-speakers/100iclcr5Should I use a specific AC receiver for that or can I connect those through AMPs; if yes would that mean 3 AMPs (back + front+ center). What about sub?Then the brown one would be for the outside- was thinking about 2 rock speakers  (1 by the pool) connected to 1 AMP Finally the master

We have two IKEA symphonic loudspeakers in our house. We have managed to connect both to my wife’s account. But one of them is in my office, and therefore I would like to have this registered on my account. I understand from other topics that I should do a factory reset, and connect it to my account.But, after I do a reset and install the sonos app, I only have the ability to set up a new system. When finding and connecting to my speaker, and I would like to log into my account in my app, it seems like the speaker is still connected to my wife’s account and I can only log into her account in my app.Is this because we are on the same wifi or that the factory reset is not enough to remove it from her account?

A recent update to the iOS app has given a new layout to ‘search’ with an ability to ‘switch to classic search’.The search results don’t show anything from ‘My Library’, neither results nor is it an option across the top where the other sources are. Is this a bug or how do i add my library to the searches. I can access my Music Library under the Browse function and search there but I prefer top be able to have all the search results in one place.

Why cant i connect my ***** playbase without setting up home cinema Moderator Note: Modified in accordance with the Community Code of Conduct.

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps thx Gord

Bonjour. je rencontre un décalage entre le son de mon home cinéma et la era 100 qui se trouve dans une autre pièce. Savez-vous comment régler ce problème svp?merci 

salve a tutti ho una playbar ma mi fa un ronzio dal lato sinistro della barra  anche se non in riproduzione sapete darmi una mano come risolvere ?

I don’t know what to do, at least once a week the ios app (I am in ios 16) loses connection to my Beam and nothing works with any consistency to fix it. I always check for updates. I always turn phone off and on. I always unplug Beam and replug. i never have problems with my wifi, my router, my tv or macbook connections to anything including the beam. The bugginess is clearly only with the ios app. It’s super frustrating. I just ordered one of the new gen speakers to add to my room but now I am extra concerned the issues will be even worse. Is there ANY way to fix this or at least know a sure fire method to reconnect without wasting an hour effing around?

Should we expect a more precise Trueplay (advanced tuning) update in S2 app for non-Era products? 

I can’t connect to my SONOS Play 5 via the desktop Mac app, but both iPhone and iPad connect without any issues. Do I need an updated desktop app, or this something else?

I have a Sonos Arc and Sub gen 3 which I've been using successfully for the past year or so.I also have a Beam gen 2 which is newly purchased and today I'm setting it up for the first time.I have moved house and want to set up my Beam with the Sub on a new network.The Beam is connected and working...however the Sub simply will not connect/join the network with the Beam.Ignore the Arc for now, as I am not using it currently.I have tried everything, turning both the Beam and Sub off/on. Turning the router off. Using Ethernet cables. Hard resetting the sub.The app has taken me through so many iterations of setup, but fails to connect.I believe it is something to do with the old network (different house/different Internet network) of Sub/Arc not allowing the Sub to leave and join the new network. As some times during my trying of setup today its showing the Arc and sub and asking what products I want on the new network. Obviously j choose the sub, and every time I try to connect it just sa

My son is app s1 for older products keeps loosing my existing products.playbar pkaybasesubplay100 x2play 5 the top 3 icons in my account are not solid white but shaded out and I can’t interact with them! it’s so frustrating that it keeps loosing my products 

Hi, I recently purchased a brand new ikea symfonisk gen 2 lamp. It work great and play music for about 2 hours before it suddenly shut down. I tried plugging it back and the light still work, but the speaker doesn't. I've tried to factory reset it to no avail also. The led indicator on the lamp sometime blink when i plug the power back in but then nothing happen. Can anyone offer a solution or suggestion? Any help is greatly appreciated.

Bonjour à tous, depuis hier l'application sonos ne reconnaît plus mes sonos one et arc. Des idées ? Merci pour l'aide  Moderator edit:Google Translate-Hello everyone, since yesterday the sonos application no longer recognizes my sonos one and arc. Ideas ? thanks for the help

Has anyone found a fix for sound cutting off when streaming BBC radio stations from another source?IE live radio streamed via Roon or Logitech media server the sound will blip off every few seconds , however when played via the Sonos app its fine.However if I use a newer speaker via Airplay I don't have and issues.Is it simply the processing power of these speakers?

Bonjour  Voici mon problème  Lorsque je dis "alexa met de la musique pour enfant" exemple. Elle reconnaît bien ma voix et me réponse "voici une playlist pour enfant" et puis rien et ce peu importe la demande de musique que je demande.Elle fait comme si elle lançait la musique mais pas de son....  J ai tout remis comme usine puis refait toute l installation. Mais cela ne change rien....  Cela est entrain de me rendre fou 🤪..  Avez vous peut être une idée ?  Merci d avance  Moderator edit: Google Translate (French):Good morningHere is my problemWhen I say "alexa plays music for children" example. She recognizes my voice well and replies "here's a playlist for children" and then nothing, no matter what music request I ask for.She pretends to start the music but no sound....I put everything back to factory and then redid the whole installation. But that doesn't change anything....This is driving me crazy..Do you maybe have an idea?Thanks in advance

I see there have been questions and issues over the years with accessing Amazon.ca music vs amazon.com . The latest answer is to change the country from US to Canada in my profile - how? I cannot find this anywhere. I did change my date and time to “Saskatchewan” and rebooted everything to no avail. I don’t have Alexa. I just want to listen to my amazon music Canada on my Play 1. Thanks for any help provided. 

Hello:This is a very simple question which i  thought it was clear for me butsuddenly I have some doubts, if i have sonos arc + sub+ 2 Sonos 1 first gen ¿Am i getting dolby atmos even with that  pair of  old ones? Thanks!

I’ve got a Play 5 and want to be able to play CDs through it. What is the best way to achieve this?

I’ve been having terrible trouble playing music from my Synology NAS the last few days.It will play a bit of song then cut out, skip to the next, then give up entirely. In the NAS logs it says:Host [192.168.x.x] failed to connect via [SMB] due to [SMB1 not permitted].Reading some older forum posts it says that Sonos now uses SMB2, so why is this error coming up all of a sudden?Is there a way to check if Sonos is using it, or force Sonos to use only SMB2?(incidentally, I tried enabling SMB1 on the NAS temporarily, and it made no difference).

HiI have a Sonos Playbase with Play1 (L+R) stereo pair and a Sonos Sub, I’ve had them since 2017. Recently noticed the sub didn’t appear to be working, although it is powered on and the Sonos setup recognises it as part of the surround sound system, no sound comes out of it.Went through diagnostics technician and they couldn’t see anything wrong. So I tried removing the Sub from the surround setup and added it to a separate pair of Play1(L+R). Success, it worked perfectly. Put it back on the playbase, it is added to the setup, but no sound comes out. Truesound says it can’t hear it either. Playbase recognises it is sending a channel to the sub if I toggle the sub on and off using the switch in the app. Is this a bug with the App or the playbase?Dave

I have changed my network connection to T-Mobile’s 5g gateway. I know Sonos doesn't connect to 5g. I have split my connection to 5g and 2.4g. I connected my phone to the T-Mobile 2.4g network. I used my phone to play music on the Sonos speakers and it worked. However, I am not able to adjust the volume or any other things on the Sonos app. Can this be done?