Answered

I’ve connected Alexa and Alexa speaks through my Beam. Yet when I ask Alexa to play my music it says I need to connect. 

Hi,We have a Beam G2 w/Symfonisks as rear surrounds. We were using them in our bedroom but moved them into our family room for the time being.We used to have another system in the family room. The soundbar was likely not fully reset and I couldn’t figure out how to remove it from my system so eventually I chose the “hide” option that came up just to get rid of it. The rear surrounds that were in there were correctly reset and removed from the app but a month or so later, they just showed up again.I’ve tried probably 20 times to change the name of our current system from Bedroom to Family Room. Every time I save it, it appears to work, and then a bit later, it’s showing up as bedroom again. The system was already TruePlay tuned again for the current space but I need to change the room it’s located in.Is there still a phantom system somewhere in the app? Do I need to entirely reset and remove everything? Do I need to delete my account and start over? Or is there a less drastic way to get

Hello there,My parents gave me their Sonos Play:1, I am currently struggling to connect them on my phone as I have the following error : “Your mobile device couldn’t connect to your Play:1..”, My phone is right to the side of the Sonos and is Sonos is powered on. I try resetting the Sonos and reinstalling the app still not working.Any suggestions ?Thanks,Alex

Complete audio system stoped again unexpectedly again today. Of course it’s a Sonos update.  it’s 2023 shouldn’t the software updates simply limit new functionality until updated not break the whole system, it’s a little ridiculous.  I used to be proud of my Sonos system, the sound quality and speaker arrangement but these days it’s more of just a hassle - a very expensive hassle. Probably wouldn’t be that big of a deal if the software updates were smooth and it just updated like normal software - but instead of I get the same message, “An unexpected error occurred. Please try again late.” Wow thanks.  So not only does the software not work, the whole system is useless until the software does work and/or I go out of my way to trouble shoot some damn new feature that I probably don’t want. Frustrating. 1/5 do not recommend. </frustrated rant> 

Starting a week or so ago non of my old Sonos products work and the S1 app has the add device grayed out.  Any thoughts ?

Hey ! I've got a Five ans a Beam in the same room. Is there a way to shutdown the Five when i put on the TV (stop listening music for TV) ? Thanks 

I rebooted my router as part of routine system maintenance now internet and PC work but lost sonos speakers connection. It was working fine earlier. Help please!

I have Sonos amps and speakers installed throughout the house.  In one room the Sonos Connect is installed so that I can listen to music through my higher-end stereo system.  The Connect is connected to a Pre/Pro controller via a coax cable.  When listening to music though this set up I have to greatly increase the volume on the pre/pro and also have to increase the volume on the Sonos app to get to normal listening levels.  How do I change settings within Sonos so that I don’t have to increase the volume so much?ALSO, and this is the crazy part,  when adjusting the volume I inadvertently turned off my 5 channel power amp but I could still hear the music coming out of my speakers.   How is that possible? If I change the input on the pre/pro to my laptop and use Windows Media Player to play a song and I turn off the power amp there’s no music.Thanks in advance for any help and guidance.

Two days ago my long-standing Google Assistant “Good morning” routine on the Sonos One started telling me that it couldn’t do “that” unless personal results was enabled in Google Assistant for this speaker. I tested and found that it’s referring to the “tell me my reminders” command in the routine. The Google Home app doesn’t offer the “personal results” setting for Sonos speakers, but there is an “enable personal results” setting under Google Assistant settings in the Sonos app, and it was correctly set to enable. But apparently it has stopped working. I checked another non-Sonos speaker that has Google Assistant, and it’s also affected by the same new bug - it has the “personal results” setting enabled, and it no longer works. The “personal results” setting continues to work correctly for Google Home speakers. Google has obviously made a change that kills personal results for all non-Google speakers, either deliberately or as an accidental bug.

Hi, hoping someone can help me here. I got a new tv and arc last week. The arc is connected to the tv ok, occasionally it shows on the app on its own (without me seeing the other speakers) but more often I can see the pre arc system with my speakers in various rooms, but no arc! How do I get everything in the same place so I can get surround sound set up with the arc, play music when tv isn’t on etc? Thanks in advance for your help! Iain    

I have update to 15.2 version. I have an beam connect to mini sub and 2 one sl. The problem is when a commute my surrounds from ambiental to full, the sound don’t change. It is the same. How can i do to work like before?

Hi, I am unable to play any SXM channels via my Sonos and tried reauthorizing my account and keep receiving the error ‘ Unable to reauthorize SiriusXM account. I also tried removing SXM and re-adding however I also get an error authorizing. Thanks - Mike

I can connect my beam 2.0 and to my sun mini. But when I try to connect my era 100 to the other 2 devices, I did not connect.

Could someone answer a question with Era300 trueplay please? According to the Era300 installation instructions it states that trueplay needs to be performed with the microphone switch on the back of the speaker in the on position? Is not the trueplay calibration determined by the IOS device you use to perform the trueplay function?thanks

Is the center woofer in the Era 100 turned off (disabled) when used as surrounds with Arc/Beam?  I’ve read that with the Era 300 the center woofer disabled when in surround mode.  Is this the case with the Era 100?

I'm considering getting 2 era 300 as rear/atmos for my arc and sub. I can only place them on the side walls above listening position. Any advice on exact placement. One thing that might be a gamechanger is my acoustic ceiling, which is more or less designed to stop sound waves. Will an upside down placement be better in this case?

Hello,I would appreciate some advice please. I am mounting my arc on the extendable Sanus mount within a recess in my media wall. I have read that the Sanus mount sags a little under the weight of the arc and so I was wondering how high an opening I need to allow the arc to move in and out freely. Thanks very much for any advice.  Nu

I’m looking at purchasing the Pro-Ject T1 turntable and would like it to play on my current Sonos system in the home - I have the move, ray, one SL (x3) all grouped.  I see that I can purchase a set, the Pro-Ject T1 turntable and five. the question I have is, if I buy the turntable and the five, will this link into my current system and play across all speakers? the other question is, do I need the five, if not what else would I need to have the turntable play across my current system  thanks in advance   

Hello,I have Sonos in two homes on obviously different networks.  One system is relatively new and I can upgrade to the S2 app.  The other system has an older component on it that still requires S1.  If I upgrade my S1 app at the home where it can be upgraded will it turn into S2, erase the S1, and thus prevent me from using it at the home that requires S1? 

Hi, I just got a LG C2. I have a beam gen 1 and two One rear speakers. While playing Series X I'm getting 5.1 DD in the app, so that's good. However, out of interest I checked the sound options in the Xbox settings and I'm surprised to see that so many audio options are not available on the Series x with this tv. Is this due to me only having a beam gen one? If I upgrade in the future is this tv capable of playing uncompressed 7.1? Sound out is through earc and in advanced settings DTV is set to auto. Digital sound out is set to passthrough as I read to change that from auto. On Xbox, HDMI audio is set to Dolby Digital. Setting this to stereo uncompressed meant I could not get 5.1 sound. Here is a pic of what the Xbox says is unavailable with the tv settings.I'm just wondering if I've bought the wrong TV as far as future proofing goes? Thanks for any help!

Hi all, I have a weird problem. I have a new iPhone 14 Pro, and having moved everything over to it, it is unable to connect to the Sonos network over WiFi (2x Sonos:1, 1x Sonos:3, 1x Sonos:One) - it complains saying the devices are not on the same network as the phone. Old iPhone is XS (of which we have 2), both work fine, as does a couple of iPad Pro’s. Both iPhone are running up to date Sonos app and iOS 16.3.1. IPhone settings are identical from what I can see. Private address is off on WiFi and no VPN.  Our wifi is via Unifi devices, and we do have an IoT network/subnet. MDNS is configured on the Unifi kit, and is working with the other iPhones and iPads. Only difference I can see between all the devices is iPhone XS is WiFi5 and iPhone 14 Pro is WiFi6. However the iPad Pro’s are on WiFi6 and work fine. If I put the phone on the IoT subnet then it all connects fine, so suggests it is a MDNS issue. For now I have disabled all blocking firewall rules between subnets and it makes no d

I recently bought a new tv and want to transfer my beam 2. Got the beam 2 all connected to the new tv but it is not working. 

Hi all, I have strange behavior of my set (Beam gen 2 + 2x One as surrounds) while listening Spotify of watching movies.When music is playing ones per few minutes random one of the speakers are muting, dropping or volume goes down for about one second. It’s hard to catch exactly what is it, sometime I feel that music on one speaker is slowing. Anyway this is very irritating. It started more less a week ago, I thing just after upgrading software to the newest version. Does anyone has the same issue or know how to fix it?I’ve tried restart all speakers and wifi router.I haven’t contacted with Sonos support yet. 

Is it possible to use 2 Arc SL Sound bars as left and right fronts?  I do not have the ability to center the sound bar. Thought I would just get a second one and put one on each side. I would have to have an HDMI splitter pigtail, I guess to send signal to both from the same source, I guess?

I have 4 Connects powering third party (in ceiling) speakers in four zones via a third party multi-zone amplifier.  I also have a Playbar, Sub and Play:3.  All are running on the S1 app.My third party multi-zone amplifier died and I am upgrading from the Connects to Amps, and then to run the Amps, Playbar, Sub and Play:3 on the S2 app.I have the Amps and I’m looking for guidance/instructions on the process for executing the upgrades, i.e. removing the Connects, installing the Amps, and getting them all running (along with the Playbar, Sub and Play:3) on the S2 app.Thanks...