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Answered

Play 3 will not work with new router

  • April 16, 2023
  • 2 replies
  • 951 views
D

I'm just about to throw this thing off the 29th floor.

I've moved apartments, the play 3 was working fine but now, no matter what I do it won't work. The app can see it but when I try to connect it won't join the new network and I end up with a solid amber light on it. It tries to then go back to the temporary sonos network and that's where the app can't see the Play 3 anymore. I tried a factory reset but same thing. Tried connecting to the router but it told me I can't connect while using Ethernet. Has my play 3 carked it? 

Best answer by Corry P

Hi @Drummo 

Welcome to the Sonos Community!

It may help to reboot your phone, or to use a different one entirely if you have that option. I also recommend rebooting your router by switching it off for at least 30 seconds.

If all else fails, please connect the speaker to the router with an ethernet cable, set it up, then go to Settings » System » Network » Manage Networks » Update Networks to tell it your WiFi credentials. The app will tell you when to remove the cable.

Failing that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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2 replies

106rallye
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  • 106rallye
  • April 16, 2023

Is the new router 5Ghz only?

Could you change password and SSID on the new router to that of the old?

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • April 19, 2023

Hi @Drummo 

Welcome to the Sonos Community!

It may help to reboot your phone, or to use a different one entirely if you have that option. I also recommend rebooting your router by switching it off for at least 30 seconds.

If all else fails, please connect the speaker to the router with an ethernet cable, set it up, then go to Settings » System » Network » Manage Networks » Update Networks to tell it your WiFi credentials. The app will tell you when to remove the cable.

Failing that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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