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problem with android app

  • April 18, 2023
  • 4 replies
  • 79 views

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store.

 

What have I missed/forgotten?

 

 

Best answer by Corry P

Hi @Mr.JK 

Welcome to the Sonos Community!

I’m not sure I understand - Android hasn’t yet reached version 14, never mind version 18. Perhaps there was a typo in your post?

If you’re still struggling with this, I recommend you get in touch with our technical support for real-time support.

I hope this helps.

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4 replies

Corry P
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  • Sonos Staff
  • Answer
  • April 19, 2023

Hi @Mr.JK 

Welcome to the Sonos Community!

I’m not sure I understand - Android hasn’t yet reached version 14, never mind version 18. Perhaps there was a typo in your post?

If you’re still struggling with this, I recommend you get in touch with our technical support for real-time support.

I hope this helps.


Airgetlam
  • April 19, 2023

I think 18 Mars is a date. Here in the states we’d call that March 18. 

But I’d concur, getting in touch with Sonos support would be wise ;)


Corry P
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  • Sonos Staff
  • April 19, 2023

Thank you Bruce! That does indeed make more sense!

Of course, it didn’t help that Android versions used to be named after sweets!


  • Author
  • Contributor I
  • April 19, 2023

Thx. Sorry. March 18 is right. Norwegian spelling.