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Hi, I have a connect:amp, and a bunch of ones and play3s.  The amp is 4 years old, and recently started losing connection. I've followed the instructions and it reconnects.  My google wifi shows 'great connection' to the amp.  Is the amp starting to fail, or is this a software issue? is there anything I can check?  the play3s are on the same access point, but a little closer (none are more than ~30 feet), and haven't had the problem. Thanks

Sub is connected but is not working. Trueplay doesnt complete - cant find one speaker - even though i can see all speakers connected but doesnt work.Sound does cut in and out. 966315147 is the diagnostics number.

How can you use ifttt to play radio 4 on sonos through Google assistant

Hi there,I recently added a new AppleTV 4K to my home, during the set up process it requested I upgrade my HomeKit architecture (which I did). All iOS devices are running on 16.4 and the Ones are working through the Sonos app itself. All my speakers are plugged in through Ethernet.Since I have not been able to AirPlay to my two Sonos Ones. My Sonos Arc is unaffected.System Info:I tried factory reset as per as well as resetting / rebooting as perbut neither have resolved my issue.Where to from here?Thank you, 

As part of house renovations I’m updating the whole music system, we’ve now got an exposed RSJ that separates the kitchen and dining room, its open plan but still distinct enough to be 2 different rooms. The RSJ would make a beautiful location for a beam gen 2 facing into the kitchen, then on the back on the RSJ facing into the dining room a pair of era 100’s. Does anyone have experience of the beam gen 2 vs the era 300? The era 300 wouldn’t be a natural fit anywhere in the room but if the sound is significantly better we may have to find somewhere. 2 pairs of era 100 was also a consideration but with the speakers being placed relatively high in the room the dolby atmos feature would most likely be beneficial.

Hi,I’m looking to connect a record player (which has a built-in preamp) to my Sonos Beam and One SL’s. I heard that I could purchase a Sonos Port and connect the Port to my Beam via Wi-Fi to be able to play records over my sound system. Would this work?

I’ve set up a Beam to our TV and we have 2 moves that are connected through the Beam.  The TV remote can control the volume for the Beam but will not control the moves.  We are wanting them to sync together so the tv remote can control all volume.  We have grouped the beam and moves, but the remote still only controls the Beam volume.  How do we sync them so the remote will control all devices together?

Here’s what happens: I play music through one speaker in a room for a while then stop and go do something else. Later, I try to start music in a different room but it only plays in the room from earlier. The app allows me to change the speaker and room and shows that I’ve changed them...but the music keeps coming from the speaker from earlier. So I try to turn the music off entirely but it won’t turn off, just keeps playing from the speaker. So I close the app. Music keeps right on playing. It only stops when I go to the original room and unplug the speaker. 

This is for an RV application. Which is certainly not ideal for sound reproduction.We’ve a 45’ Coach, and the front listening area is about 28’ x 12’ (Four slide in the coach, and when opened, the two front slides provide up to 12’ width for sitting and galley area.). The 50” TV and Beam are in the front of the cab, above the dash area. And due to side cabinets and no slides in that area, has about a 7’ wide area. Thus my comment about non ideal sound reproduction spacing to work with:)! Our primary purpose for the Beam, was to improve the Voice Audio, as the TV’s speakers are enclosed in the mounting cabinet. To say the lease, the TV speakers are severely muffled. And the Beam + Sub Mini, after Trueplay, really does a nice job for TV audio, and casual music reproduction. We’re not too concerned with Surround Sound, and the Beam/Sub Mini is more then sufficient for our TV and Movie watching.I’d like to improve the HiFi sound reproduction, primarily simple Stereo… That’s the background

Hello! I have just received a new router and set it up. I cannot access the part of the Sonos app that is settings > WiFi, in order to connect my beam and Sonos one, it’s greyed out. Does anyone know a fix for this please? I have used the Ethernet for now but this is not ideal for me. 

Is it possible to use the ERA speakers (or other speakers for that matter) as radio without using the app. Meaning you can turn on a favorite radio station from the top of the speaker and not have to start it from your phone. 

Hi Got an sonos arc connected to an lg oled c2 83” and sound works fine.But when trying to set it Up with the app it fails and disconnects. Its when i get to the tv installation part it wants to Connect to earc hdmi port and it goes ”testing” and then the tv speakers gets changed to internal speakers and the soundbar reconnects or something because ”hdmi2 is avalible” pops Up on the tv the like i just connected the soundbar. and after that the app says ”not connected to arc!”   Ive tired turning off simplelink and on diffrent hdmi Cables tried both sonos and tv uppdated to newest firmware 

Hi.today I bought the beam 2.i have lg tv with arc (not earc) which I connected the beam to.also using the newest Apple TV 4K.on Sonos website it says that atmos can work with arc with Dolby digital +.but when I stream content which suppose to be atmos, it says on the Sonos app it’s Dolby digital 5.1.if it’s dolby digital plus it should write that?or it suppose to write atmos?am I missing something?thanks

I currently have a Sonos Beam Gen 2 with a Sub Mini and a pair of One SL as my Home Theatre System. How/can I integrate a Sonos Era 300 into this system as an additional speaker in the same room?

I have just setup my two new Sonos One 2. gen. When I try to connect/setup to a voice assistant, I can only choose Sonos Voice Control (see picture). I already have the google assistant app and google home app. 

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

I have a Port, Sub, Beam and two One’s.  Port is connected via cable.  Everything else is WiFi.The Port gets “lost” on a regular basis and has to be found.  Quite annoying.When opening the app wouldn’t it be good if both devices (Beam, Port) showed up on the Home Screen for regulating volume, etc.The UI for selecting music is clunky.   I believe selecting the device then the source/device would be more intuitive rather then the opposite.Regards.

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

Hello, I have a Home Theater system made up of Sonos Beam (2nd gen), two Play1s and a Sub Mini, I would like to add two Sonos Era 300s, I wanted to know if it is possible to add them to the system and with what configuration.  Thank you

Hi all. When I try to click on a recently played playlist from Spotify via the Sonos app, I get the following error message: Your request can’t be processed at this time. If the problem persists, please check our Service Status page. I have checked the page and there’s no issue there, so it must be at my end. Any ideas? Thanks in advance.

Hi.In the 'My Sonos' screen in the app I would normally select one of my playlists that is linked to Amazon Music Unlimited. Now when I want to play a song from my list I get a message 'unable to add songs to the queue'.I have turned off the speakers for a about half a minute, uninstalled and reinstalled the app (it is up to date) and also rebooted my phone, but this hasn't worked. I can use the cast function in the Amazon Music app which does work, although it is not as quickly 'responsive' as using the Sonos app when changing songs or fast forwarding etc. However, for other playlists that are available on Amazon (but none of my own) they play OK. So not sure why my list doesn't play?(Is using Cast the same audio quality as streaming directly in the Sonos app? I have Amazon Music Unlimited so stream HD/Ultra HD).Any help appreciated!Thanks. 

I have two Era 100 speakers in a stereo pair, I want to connect them via the ethernet. Do I buy one adapter and wire in one, or do I need to buy two adapters and wire in both? 

What is the battery life of the Era 300 with the Beam 2 and Sub Mini attachments?

Sonos iOS app 15.2 is unusable. It will not connect to music services or system updates. I have a spare Android device and downloaded v15.2. No issues. Can connect fine on same network. Updated my system that way. Sonos support had me reset network and Sonos devices. It’s the app. The app is flawed. If you’re experiencing similar issues please provide feedback to Sonos. This has to be fixed asap. 

I have spent 48 hours doing research about this issue. I’ve reset my network and turned everything on in sequence. I removed my Amazon account and added it back to Sonos, but no luck.  I can play songs from any station via Amazon, but cannot play anything from my play list.