I have a Port, Sub, Beam and two One’s. Port is connected via cable. Everything else is WiFi.
The Port gets “lost” on a regular basis and has to be found. Quite annoying.
When opening the app wouldn’t it be good if both devices (Beam, Port) showed up on the Home Screen for regulating volume, etc.
The UI for selecting music is clunky. I believe selecting the device then the source/device would be more intuitive rather then the opposite.
Regards.
Best answer by Airgetlam
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Without any extra information about your system, I’m going to hazard a guess about duplicate IP addresses. Try unplugging all Sonos from power, then reboot your router. Give the router a couple of minutes to recover before plugging back in your Sonos devices.
It made be worth reading the wifi interference FAQ, there’s always the possibility that SonosNet, being created by your wired Port, is being affected.
However, if the behavior continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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