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I use Sonos in three locations (home, vacation home & office) and have shared Sonos HD Radio in all locations since they are under the same User account.  I recently upgraded a number of my Sonos devices and upgraded the account from S1 to S2.  I created a new account for my “stranded” S1 devices, factory reset them and added them to the new account.  Two questions:Sonos HD Radio is asking to reauthorize on both Sonos user accounts, and both are receiving and error when activating.  Have anyone experienced similar?  Thoughts on cause/solution? Am I able to share a single Sonos HD Radio across my S1 and S2 accounts?  I suspect I know the anwser to this.Thx

Hi Folks 👋I’ve been able to add Spotify and my personal YouTube Music account as a Sonos Service just fine.However, when I try to add a YouTube Music “Brand (limited to YouTube)” account, I get the attached “Access Blocked: Authorization Error” message.I noticed that this only happens when it’s a “Brand (limited to YouTube)” account, but a regular “Brand” account or a regular personal account, I am able to connect as a “Service” just fine.  Please see the attached screenshot of the different types of “Brand” accounts.Is this a bug or is it an intended behavior?  Or is there a work around to this issue?Thank you for your time 🙏  Error MessageDifferent Types of Brand Accounts 

Hello,My Arc will be delivered tomorrow. I have a question about connectivity in conjunction with the 4k Firestick. In order for the 4k feature to work the Amazon Firestick must be connected to an Arc/eArc HDMI port. I’ve confirmed this is the case, no 4k on any of the other 4 HDMI ports on my TV (Vizio M75-C1) using the 4k Firestick. My TV has only 1 arc/earc HDMI port.  The SONOS Arc also requires the arc/eArc HDMI port for full functionality. What do I lose if I use the optical-out option? Are there any other connection options.  

I recently logged into my app and none of my registered products are showing. In fact, the app says I have no registered products. We setup the registered products 1 year ago and have not changed anything since. How do I recover them?

Hi, I have been using my Connect for a number of years but after changing my wi fi network I can no longer find it. I’ve done a sytem reset but still nothing. I have also tried wiring it to my router.

I have one sonos connect unit that is listed online in my Sonos account as being a “Modern” device and capable of S2.  However, when I factory reset it and try to add it to my S2 system, the light flashes red and the app reports it as unable to upgrade to S2.  Any ideas what’s going on? Thanks

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

I have been having issues with the S2 app for over a year now.  It’s intermittent.  It happens on both my iPhone and my wife’s - connected to same sonos system. The issue is on speaker list - if I scroll to bottom of rooms then it jumps to top.  The same issue is seen on system information screen - same thing but you can see the data flickering.  It also happens if you search for song and expand Spotify list - it jumps back a screen. I have tried resetting app, reinstalling etc.  it happens more often than not.  Anyone got any ideas?

I have a Roam SL and Virgin Router Hub 3.0.   I’m also using for TV m a play bar and 2 Sonos 1s for surround sound.   The play bar and 1s are fine.   The Roam is a recent addition and KEEPS on losing connectivity.   I had a massive setup issue and called support and works fine now when connected but it’s useless if it keeps disconnecting.   I have to press 10 secs/wait/switch back on etc EVERY time.   And when it’s disconnected the Bluetooth doesn’t connect either.   It’s hugely disrupting for family as they have no idea how to reconnect when I’m away and so have no speaker at all - even a Bluetooth one.    Please help or I’ll have to bin it and get a different make. 

How do I get added as a user on my boyfriend’s Sono account? 

I have an Arc in the living room of my condo and I read that adding a sub would definitely be too loud and would disturb the neighbors. I am wondering if it would be a good idea to add 2 Era 300s behind my couch or if that also would result in vibrations being felt by the neighbors? Appreciate any thoughts or ideas. Thanks. 

Bass is distorted at medium volume. Bass on EQ is set at mid point.Have tried with the beam in different physical locations with different inputs. Have connected another Beam I have to the same service/location and it is not distorted.

Hi - my sonos connect amp has been working fine but is no longer responding or showing in my system. It has a flashing white light and when I connected it to Ethernet has a green light and a similarly flashing amber light on the Ethernet port. I have tried the troubleshooter a few times and then tried a factory reset, but it just goes back to flashing white. I don’t appear to have any other options available?

Like a lot of people, it seems, I have this problem. It’s been going on for a long time and I keep thinking it’ll get fixed but doesn’t. I read an extremely long thread on it (Sonos no longer recognizing folder.jpg for cover art?) in which replies ended many months ago and there seems to have been no resolution. What is the status?My music library is on a Synology NAS with SMB2 min, SMB3 max. I have a mix of MP3s with embedded art (600x600) and WMAs with a folder.jpg in the containing folder. The issues are not unique to either type; both types fail to display properly at random times. I always play large WPL imported playlists. I frequently update these playlists with manually shuffled versions (I did not feel that Sonos’ shuffle was random enough so I shuffle the playlists myself). My library auto-updates at 4am daily.  I’ve spent (and continue to spend) a great deal of time curating my library with tags and cover art and it is constantly irritating to see the art not showing properl

Hello i am a newbie in sonos , is it possible connect onkyo DAP dp-s1 to sonos arc ?  Thx

I just bought the Onkyo nr-tx696 because of its work with sonos integration. I set it all up and it turns on and I can adjust volume using Sonos. The problem I am having is that I cant get it to go into standby after I stop playing music. I have tried multiple settings and my understanding is that the receiver is supposed to recognize after 20 mins of no signal and go into standby, however its not doing it. Anyone have any suggestions?

Went out on the boat Thursday came back and sitting on the dock wanted to play music via my iPhone  and SONO to a Play 1 on the dock. I could not get Wifi, (usually I do) so just listened to Pandora at the dock on the iPhone. Came back in the house and started working the issue. Have had other issues with HomeKit and Meross switches. and I have moved routers around etc. This morning I noticed that 3 of my speakers were not found. Tried all the plug unplug etc. One complaint is that SONOs had to run Update required 3 times as I was getting everything reenabled, assume it was for each of the speakers, wish it could have been all at one time. I have a SONOS Net Mesh Network. I have a Boost that I have placed up flat against a window pointing at the dock to get better coverage. What I found today is that sitting at the dock, like Thursday, SONOS will work great but I need Wifi on my iphone to get it started. I am assuming that my SONOS Net Boost is getting the signal to the dock. Is there

I have painstakingly set my alarms for specific programmes to turn on automatically. Can I share these with a (future) Sonos user to make life easier for that person (he is less tech savvy then me). Thanks, Miriam

We had to turn power off to our whole house briefly and now Sonos will not play music. Tried rebooting modem and Arc. Tried updating system and get error code 1101. 

Hi, I have a TV sonos beam bought in 2019, ref 1.23.1.10-2.2Is it possible to connect this beam on WIFI 5ghz ??I succeeded to have it connected on WIFI 2,4 ghzThanks for your return

Play 1 (stereo pair) + Play 3 been running well for years. Controlled bi iPad app. Music source is also on iPad. No connection or network changes but recently Sonos system is “not recognised” by the app even if the system is actually playing! Running the Fix prompts eventually finds that the system was there all the time. Getting very fed up with this.

Hiim trying to play back Dolby atmos music from Apple Music on my iPhone to my Arc. From Apple Music I play an Atmos song, AirPlay it to the Arc.However when I go into the Sonos app on my phone it just says “AirPlay” where for a movie etc it would show “Atmos”.  Im almost certain I had it saying “Atmos” on Saturday evening from the same set up, but I’d had a bottle of wine so can’t be sure!how do I stream Atmos music to the arc please? thanks 

I want my Sonos One to be the default music speaker when I say a command like “play rock music” or when it’s already playing “play the next song” without having to mention which speaker. I don't have the option in the home app that's mentioned in other threads. 

Hello !I recently bought a Sonos Ray to remove my bulky pc speakers.The Sonos Ray works... but randomly:Sometimes, after 5 minutes (sometimes 2 hours), the sound will start to scratch which forces me to change the audio source and then put it back.The speaker is up to date, my computer too, Windows, the Bios too.I also tried to change the optical cable but the problem is still there.If ever, my motherboard is a MSI Z590 Torpedo and I'm under Windows 10. Have others already had this problem?Thanks 🙏 

Hi,Need some help with an annoying issue. I have a Samsung TV (QE55R 2019) + Beam Gen. 2. At startup of the tv it cycles thru connecting and disconnecting HDMI-eArc some 4-8 times before settling on either eArc on or off (roulette). I have tried disconnecting everything (have a PS5 connected to the one-connect box also). Think the problem started when I connected the PS5 but not sure. Have tried several fixes and nothing seems to get rid if the connect/disconnect cycling.