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Arc+ Sub+ Era 100 surrounds cut watch Netflix Atv4K

  • 9 April 2023
  • 2 replies
  • 129 views

Replaced my 1SL with pair of Era 100 for surrounds was watching Netflix and whole sound cut out, like muted. Video was on a ATV4K still playing had to pause and exit all the way out to main menu restart the show to get sound. Watched some regular cable tv and doesn’t appear to be doing it that way. 

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Best answer by Corry P 12 April 2023, 13:55

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2 replies

Sure sounds like an issue with the Netflix app on your Apple TV, and not the Sonos. 

Userlevel 7
Badge +18

Hi @Brewc 

Thanks for your post!

If this issue persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.