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Hello,I need your help please:Can we use google assistant or any other system to record conversations in a room where a sonos is without notifying it? Can we use the sonos system combined with google assistant or any other one to listen to activities happening in a room?I am asking as I suspect my ex husband set this up to follow my conversations and listen to activities happening at my home. Thanks so much for your help!

Wondering if anyone knows what’s the size of the tweeters and woofers inside of Era 300 and Five. From the Sonos website, I found that the Era 300 has 4 tweeters and 2 woofers but I would like to know how big they are. Same question for the Five's 3 tweeters and 3 mid-woofers. Many thanks in advance!

Hello,I have a Mac Mini 2 Pro and was thinking of ordering 2 Era 100’s to use as speakers.Can use 2 Era 100’s as Stereo pair and connect use Line-in Adapter? or When it only work connecting with Bluetooth? Thank You! 

Hello! I am considering getting a home theatre set (Arc + 2 Era 300 + 2 Sub), and am wondering when I’m not watching movies, can I use just one of the Era 300 speakers to play music via Bluetooth or will I always have to use the entire home theatre system? Thanks y’all!

I have an arc connected to a tv and wired to a router.  I have 2 Sonos, One’s and surrounds, and a sub, all of with are not wired.  Until four days ago, everything was fine, then the One’s and sub stopped playing and ungrouped from the arc.  I tried multiple things to get them to regroup and play, but the only thing that worked was to disable the arc’s wifi.  As I’ve read, this is not the optimal way to connect surrounds.  So why would enabling the wifi on the arc cause the surround and One’s to ungroup and stop working?

My SONOS speakers are constantly dropping off my Airplay list as an option in Apple Music.  It will try to connect that give me the minus (-) symbol in Apple Music and not play on the speakers.  Restarts of router and speakers often helps but I’m getting tired of this issue.  My speakers NEVER have a problem if I use the SONOS app to the same speakers.  It’s something with the implementation of AirPlay in my SONOS system.  Any ideas?

Hello.We bought a house recently. The previous owner gave us a good discount on her Sonos system [not that we really wanted it, but we really did not want holes and useless cables in the walls].The sound bar under the TV connects to the TV via the optical cable and works well. The two ceiling speakers are silent. There is a Connect:Amp in the basement.I am looking for guidance on what to do now, please. I am clueless. Do I call Sonos? What’s the number?I have WiFi but, obviously, it’s not the same as the previous owner had.Please treat me as a complete newbie, because I am. What do I do?Thank you very much!!! 

Hi,I’ve recently been getting into collecting vinyl and would love to be able to play my records through my sound system (consisting of a Sonos Beam and two One SL’s). I haven’t yet bought a record player, but was wondering what options were available in terms of selecting a record player, and getting it to connect to my sound system. 

Not sure what has happened recently.I've been using the Sonos alarm function on the S2 app without an issue for a while. After the latest update from the play store, the alarm notification / interface overlay isn't there anymore. I no longer have the floating box that let's me close or snooze the alarm.Once my alarm goes off, I have to open the Sonos app and manually find the room playing the music and press stop.Any ideas what happed to the alarm interface? How do I get that working again? 

Whenever I try to search for “Purified Radio 123” (where 123 is the podcast number, with the current one being 343) within the Sonos app, I get a result from the Youtube Music service but when I click on it, it takes me to the artist’s page (Nora En Pure) which DOES NOT list the episodes.Youtube Music does have all the episodes when I search from their app. Without being able to use the Amp via bluetooth from phone directly, I cannot stream these episodes. This seems to be an app bug which did not exist with the Bluesound I had prior. Please fix or provide a suggestion.

I only have the Roam speaker. Trying to download the app and need specific app name in IOS app store. I just plan to use the Roam while playing golf, so need a simple app. Or, do I need a Sonos app at all? have no subscriptions and don’t plan any. What is simplest way to stream music from my iPhone?

Hi hopefully someone can help/assist? All day today my Sonos system has been glitching, dropping rooms, skipping tracks, and endless error messages about cannot play selected track…while the track is actually playing! Very frustrating and Sonos is closed. I’m running the S2 app and unplugged all speakers and replugged them all in to no avail. Thanks in advance! 

Hello, I know this has been asked before, but I don’t see an answer. The songs in an album are being placed in a random order when I say play the album. I haven’t tried other ablums, but the metadata is fine. There is a song order field that contains the song number. The songs show up in the queue in a random order because the order differs each time I play the album. It doesn’t matter if I play the album, add the songs to the queue or copy the songs from the album into the queue. They’re always randomized. This another frustrating “feature” that doesn’t really work and can’t find any solution in the documentation. Thanks.

In the Calm app, depending on your language, the content is different. For example, in my case, I have setup my account to be in French. So the meditation sessions are in French. Any way to have that in Sonos? Changing the language in the Sonos app does not change the content for Calm. :(

Hi I’m looking to see what I need and any recommendations for equipment? I’m looking for Arc and Sub plus 2 x monitor audio ceiling speakers as well as ceiling subwoofer? What other equipment do I need? I also have wired internet connection to amp and anything else that needs it. Ty

I have connected 2 turntables thru a mixer via the RCA outputs into a Play 5 line in. I was not expecting to have a 2 second delay and would like to know if a pre amp tape output or some other fix might help? 

Just got a second Roam to use as a stereo pair when not at home, looks like for whatever screwed up reason this is not implemented (yet?), any chance it will be added soon? 

I’ve set up my Port to play line-in output through to a One-SL pair in a different room. I want to be able to select between two sources for that - turntable or CDplayer.I’ve done this by connecting my Port to an analogue (Marantz PM5005) amplifier. I’ve connected the Port’s line-in RCAs to the amplifier’s Recorder-out RCA ports. My turntable (Pro-ject Essential III) is connected to the Phono-in RCAs in the amplifier (i.e.there’s a built-in pre-amp in the amplifier). I also have a  (Marantz) CD player connected to my amplifier via CD-in RCAs.Both CDs and vinyl sound great on my analogue wired speakers.To get digital output on my One-SLs in another room I select line-in input on my Sonos App. I play vinyl by selecting Phono on the analogue amplifier. This all works perfectly. However, when i select CD on the analogue amp, the sound through the One-SLs is hugely distorted.Does anyone have any idea why this happens?  The phono signal has gone through pre-amp so the signal power shouldn’t

I know that Sonos S2 only supports a max of 24 bit 48 kHz files but here's the question I cannot find and answer to: if I have 24 bit 192 kHz FLAC files on my NAS in my Library, will sonos play them, albeit in a downsampled format or will they be skipped altogether? Can someone please clarify this?

I want to remove my home Wifi from the Neworks list in the app, and get all my Sonos products back to communicating on the usual Sonos wifi mesh.  I am on S1.I found a forum post which says this is possible, but for the life of me I can’t find where/how to do this.Is anyone able to help, please? I’d be very grateful! Here’s some further information on my set up, in case this is relevant:Most of my Sonos devices are cat5-wired to my router, and have wifi disabled on them all.  I have one wired box (a Beam) with wifi enabled, which then communicates over the usual Sonos mesh with three Sonos devices which are not connected with cat5.  So far so good.  Recently I had to remove the cat5 cables from a pair of Sonos Ones (so that I would have a total of 5 Sonos devices connected over wifi via the wired Beam).  Getting the wifi enabled and working for these was very very difficult, they simply refused to connect.  After a couple of hours of rebooting and retrying in a myriad of ways, eventual

I have a wireless Beam (Gen 1) + Sub (Gen 2) system that has worked flawlessly since I set up in November 2019. I added a Roam in December last year. A few days ago the Sub showed to be disconnected from the Beam. When I try to reconnect it is unable to find the sub. Resetting the router did not help. After a factory reset on the Sub I could add, but it comes up unassigned. When I try to add it to the Beam it freezes up on the very last step (Adding Sub. This may take a minute…). It now shows up in the System as Sub (unused), Sub – Reconnecting.

Unable to connect my PlayBase to wifi working fine on Ethernet Tried extensive troubleshooting and factory resets to no avail diagnostics report submitted 366592743

What is the preferred position for a pair of Sonos Five’s as rear surrounds? Vertical or horizontal? 

Although we are satisfied with the product and it’s quality, I have lived with the very disappointing news that I cannot play my songs stored in my phone. when we purchased the product, this was the one reason we purchased Sonos because we could play the music we have purchased from Apple I tunes. This was the feature we enjoyed most about using Sonos. After being able to do this for a number of years, Sonos and Apple changed there strategies and now the only way we can play our music is with a subscription to Apple Music. This was the only option Sonos offered us to restore our original level of service, allow us to play our music in I tunes from our phone or unless a stand alone Mac PC with I tunes was on in WiFi. Has any one else been disappointed or know of a way to restore to original service? Thank you 

Does anyone know if I can exchange my sub gen 2 for a sub mini in the Sonos market and pay whatever differential there is? And if not how would you recommend that I sell it?