Answered

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps thx Gord

Bonjour. je rencontre un décalage entre le son de mon home cinéma et la era 100 qui se trouve dans une autre pièce. Savez-vous comment régler ce problème svp?merci 

salve a tutti ho una playbar ma mi fa un ronzio dal lato sinistro della barra  anche se non in riproduzione sapete darmi una mano come risolvere ?

I don’t know what to do, at least once a week the ios app (I am in ios 16) loses connection to my Beam and nothing works with any consistency to fix it. I always check for updates. I always turn phone off and on. I always unplug Beam and replug. i never have problems with my wifi, my router, my tv or macbook connections to anything including the beam. The bugginess is clearly only with the ios app. It’s super frustrating. I just ordered one of the new gen speakers to add to my room but now I am extra concerned the issues will be even worse. Is there ANY way to fix this or at least know a sure fire method to reconnect without wasting an hour effing around?

Should we expect a more precise Trueplay (advanced tuning) update in S2 app for non-Era products? 

I can’t connect to my SONOS Play 5 via the desktop Mac app, but both iPhone and iPad connect without any issues. Do I need an updated desktop app, or this something else?

I have a Sonos Arc and Sub gen 3 which I've been using successfully for the past year or so.I also have a Beam gen 2 which is newly purchased and today I'm setting it up for the first time.I have moved house and want to set up my Beam with the Sub on a new network.The Beam is connected and working...however the Sub simply will not connect/join the network with the Beam.Ignore the Arc for now, as I am not using it currently.I have tried everything, turning both the Beam and Sub off/on. Turning the router off. Using Ethernet cables. Hard resetting the sub.The app has taken me through so many iterations of setup, but fails to connect.I believe it is something to do with the old network (different house/different Internet network) of Sub/Arc not allowing the Sub to leave and join the new network. As some times during my trying of setup today its showing the Arc and sub and asking what products I want on the new network. Obviously j choose the sub, and every time I try to connect it just sa

My son is app s1 for older products keeps loosing my existing products.playbar pkaybasesubplay100 x2play 5 the top 3 icons in my account are not solid white but shaded out and I can’t interact with them! it’s so frustrating that it keeps loosing my products 

Hi, I recently purchased a brand new ikea symfonisk gen 2 lamp. It work great and play music for about 2 hours before it suddenly shut down. I tried plugging it back and the light still work, but the speaker doesn't. I've tried to factory reset it to no avail also. The led indicator on the lamp sometime blink when i plug the power back in but then nothing happen. Can anyone offer a solution or suggestion? Any help is greatly appreciated.

Bonjour à tous, depuis hier l'application sonos ne reconnaît plus mes sonos one et arc. Des idées ? Merci pour l'aide  Moderator edit:Google Translate-Hello everyone, since yesterday the sonos application no longer recognizes my sonos one and arc. Ideas ? thanks for the help

Has anyone found a fix for sound cutting off when streaming BBC radio stations from another source?IE live radio streamed via Roon or Logitech media server the sound will blip off every few seconds , however when played via the Sonos app its fine.However if I use a newer speaker via Airplay I don't have and issues.Is it simply the processing power of these speakers?

Bonjour  Voici mon problème  Lorsque je dis "alexa met de la musique pour enfant" exemple. Elle reconnaît bien ma voix et me réponse "voici une playlist pour enfant" et puis rien et ce peu importe la demande de musique que je demande.Elle fait comme si elle lançait la musique mais pas de son....  J ai tout remis comme usine puis refait toute l installation. Mais cela ne change rien....  Cela est entrain de me rendre fou 🤪..  Avez vous peut être une idée ?  Merci d avance  Moderator edit: Google Translate (French):Good morningHere is my problemWhen I say "alexa plays music for children" example. She recognizes my voice well and replies "here's a playlist for children" and then nothing, no matter what music request I ask for.She pretends to start the music but no sound....I put everything back to factory and then redid the whole installation. But that doesn't change anything....This is driving me crazy..Do you maybe have an idea?Thanks in advance

I see there have been questions and issues over the years with accessing Amazon.ca music vs amazon.com . The latest answer is to change the country from US to Canada in my profile - how? I cannot find this anywhere. I did change my date and time to “Saskatchewan” and rebooted everything to no avail. I don’t have Alexa. I just want to listen to my amazon music Canada on my Play 1. Thanks for any help provided. 

Hello:This is a very simple question which i  thought it was clear for me butsuddenly I have some doubts, if i have sonos arc + sub+ 2 Sonos 1 first gen ¿Am i getting dolby atmos even with that  pair of  old ones? Thanks!

I’ve got a Play 5 and want to be able to play CDs through it. What is the best way to achieve this?

I’ve been having terrible trouble playing music from my Synology NAS the last few days.It will play a bit of song then cut out, skip to the next, then give up entirely. In the NAS logs it says:Host [192.168.x.x] failed to connect via [SMB] due to [SMB1 not permitted].Reading some older forum posts it says that Sonos now uses SMB2, so why is this error coming up all of a sudden?Is there a way to check if Sonos is using it, or force Sonos to use only SMB2?(incidentally, I tried enabling SMB1 on the NAS temporarily, and it made no difference).

HiI have a Sonos Playbase with Play1 (L+R) stereo pair and a Sonos Sub, I’ve had them since 2017. Recently noticed the sub didn’t appear to be working, although it is powered on and the Sonos setup recognises it as part of the surround sound system, no sound comes out of it.Went through diagnostics technician and they couldn’t see anything wrong. So I tried removing the Sub from the surround setup and added it to a separate pair of Play1(L+R). Success, it worked perfectly. Put it back on the playbase, it is added to the setup, but no sound comes out. Truesound says it can’t hear it either. Playbase recognises it is sending a channel to the sub if I toggle the sub on and off using the switch in the app. Is this a bug with the App or the playbase?Dave

I have changed my network connection to T-Mobile’s 5g gateway. I know Sonos doesn't connect to 5g. I have split my connection to 5g and 2.4g. I connected my phone to the T-Mobile 2.4g network. I used my phone to play music on the Sonos speakers and it worked. However, I am not able to adjust the volume or any other things on the Sonos app. Can this be done? 

I’ve connected Alexa and Alexa speaks through my Beam. Yet when I ask Alexa to play my music it says I need to connect. 

Hi,We have a Beam G2 w/Symfonisks as rear surrounds. We were using them in our bedroom but moved them into our family room for the time being.We used to have another system in the family room. The soundbar was likely not fully reset and I couldn’t figure out how to remove it from my system so eventually I chose the “hide” option that came up just to get rid of it. The rear surrounds that were in there were correctly reset and removed from the app but a month or so later, they just showed up again.I’ve tried probably 20 times to change the name of our current system from Bedroom to Family Room. Every time I save it, it appears to work, and then a bit later, it’s showing up as bedroom again. The system was already TruePlay tuned again for the current space but I need to change the room it’s located in.Is there still a phantom system somewhere in the app? Do I need to entirely reset and remove everything? Do I need to delete my account and start over? Or is there a less drastic way to get

Hello there,My parents gave me their Sonos Play:1, I am currently struggling to connect them on my phone as I have the following error : “Your mobile device couldn’t connect to your Play:1..”, My phone is right to the side of the Sonos and is Sonos is powered on. I try resetting the Sonos and reinstalling the app still not working.Any suggestions ?Thanks,Alex

Complete audio system stoped again unexpectedly again today. Of course it’s a Sonos update.  it’s 2023 shouldn’t the software updates simply limit new functionality until updated not break the whole system, it’s a little ridiculous.  I used to be proud of my Sonos system, the sound quality and speaker arrangement but these days it’s more of just a hassle - a very expensive hassle. Probably wouldn’t be that big of a deal if the software updates were smooth and it just updated like normal software - but instead of I get the same message, “An unexpected error occurred. Please try again late.” Wow thanks.  So not only does the software not work, the whole system is useless until the software does work and/or I go out of my way to trouble shoot some damn new feature that I probably don’t want. Frustrating. 1/5 do not recommend. </frustrated rant> 

Starting a week or so ago non of my old Sonos products work and the S1 app has the add device grayed out.  Any thoughts ?

Hey ! I've got a Five ans a Beam in the same room. Is there a way to shutdown the Five when i put on the TV (stop listening music for TV) ? Thanks 

I rebooted my router as part of routine system maintenance now internet and PC work but lost sonos speakers connection. It was working fine earlier. Help please!