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I have a small house (840 square feet/78 square meters) with a Sonos One and a Sonos Move, both connected through Amazon Echo (Alexa). When I play music (grouped or ungrouped, using Alexa or using the App, using Amazon Music, Spotify, or Sirius XM as source), the One begins playing immediately, but the Move will take up to 45 seconds before any sound happens. I can be standing right next to the Move, say “Alexa, play <song title>,” and it will respond from that speaker - “Playing <song title> by <artist> from Amazon Music,” and it will take 30-45 seconds for any sound to come out, and it will be 30-45 seconds into the song. If the two speakers are grouped, I’ll hear the first part of the song playing on the Sonos One, and the Move will eventually join the song already in progress.This also happens if I switch music - Don’t like the vibe, so I change stations or playlists. The One picks up right away but the Move takes a while. Once it’s playing there are zero issues -

I have Sonos Playbase from 2017. Can I add Sub gen3 to it? Are they compatible to each other? 

Are Five generation 2 significantly better than generation 1s?  If I upgrade can Five generation 1 be used on its own with just the Sonos 1 app, for example if I give the old speakers to a grandchild?

I placed the gun 3 sub behind my couch but there is only about a foot between the couch and the wall.  is there enough space for the sub to function properly?

Future request.I would like the option to lock the entire groups volume, so that adjusting the volume on any grouped speaker would adjust the volume for the entire group. This would work in the same way as the master volume in the app does. As far as I know, this is not possible now?

Why does the white light on my Beam and Ones stay lit? thanks

Hi, does someone know if the batteries of the Move will live longer if they stay always on their stand ? What is the best to keep the battery life longer ? Thank you for your help !

My Sonos Arc keeps losing connectivity/sync with my Sony Bravia Oled tv, it is connected with the eArc hdmi. I have to keep unplugging power and hdmi and then reconnecting power and hdmi to get the Sony to play sound through the audio system. Otherwise the Sony message says audio system is unavailable and switches back to tv speakers, sometimes the Sony shows the audio system to be connected but I get no sound, sometimes the Sony shows the audio system to be connected and I get sound but cannot control volume with the remote, I basically have to reset the Sonos Arc by unplugging it before every use to get everything to sync. I want the audio system to connect automatically every time without having to reset the Sonos Arc force for every use. I have a friend with the same systems and he has the same issues. Any ideas on how to correct this problem?

Hello everyone.Run into a problem with apple music right now. Sonos plays albums on apple music but gives an error when I try to play a radio for any artist. Is it a problem with sonos or with apple? Or with me?Thanks.

Hi all. So I was finally able to isolate the issue and recreate. Currently have a Sonos beam connected via arc to my LG TV. Everything works and sounds great……until I set a reminder on my echo show which announces on several other echo devices AND my Sonos Beam through my tv. What happens is, once the reminder is communicated through my Beam, the volume on my Sonos Beam is altered (significantly lowered) and my 100% volume is not very loud at all. Normally I can’t hardly stand next to it at 100% volume but after this reminder I can crank it to 100% no problem. sIm struggling to figure out if this is a Sonos, Alexa, or TV issue?  Only when I unplug the tv, beam, and fire stick will the audio revert back? Any ideas? ThanksRick 

Hello!I have a question, been struggling with this one for 2 hours, cannot find an answer online.So, i got a Connect from a friend, with the intention to use it like this: RCA line input from an mp3 player and Connect wifi output to stream on a Play 1. Is it possible?thanks !

Hello,I have a Port connected to my Denon Receiver.  I am looking to get a Sony Wireless Headphone and I will get a Bluetooh Transmitter to plug into the port as well.  A Coaxial plug is for the Denon and the transmitter will be Optical connection.  Will I have any issues with this setup?  I am tired of waiting for the Sonos headphones.Thanks Tim

My Beam Gen 2 cannot seem to process more than one command without staying quiet for a while…If I ask it to turn on the tv it does then ask it to turn on the lights it does but it will not accept an immediate third command and stays quiet for some time….then the sound comes back to normal and the beam is ready to accept a new command. Anyone else have this issue

Hello everyone. Having trouble with one of my OneSL. Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again.  I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?

I have a Arc with sub and 2 ones in one room and a pair of fives with sub in another room. In the room where the fives are I would like to adjust the crossover frequencies, but seems like this isn’t possible. Why? This is the first system I have owned with a sub where it isn’t possible to adjust the crossover.

I want to use my old Sonos 5 in my shed and play music through my old iPod via an 3.5mm aux cable. But it’s not working 

Been using Sonos radio “Rock Road Trip” for a couple years now. Today I got a login notification. I logged in and still got this message… “Unable to play ‘Sonos Radio’ - access is denied”.I am able to play other music I have on my phone… frustrating. 

Hi I’ve been using Sonos + Spotify for 4 years and suddenly Spotify and AirPlay can’t see the Sonos speakers sonos app works fine and uses spotify just not the other way around. I’ve tried:update network in Sonos appRemoved and re linked Spotify soundcloud can’t see it as well so I suspect it’s airplay issue with Sonos.  iPhone can see my google nest and Samsung tv 

Amp is on a table nothing near it. I have it hooked up to KEF q350 bookshelf’s and a klipsch sub. I have tried every combo of running with limited connections and finally with nothing hooked up or banana plugs in and after 20 min or so it starts cutting volume then cuts out and lights flash. I also tried plugging the amp into another outlet without anything hooked up and got the same result. 

I have recently been used 3 x One SL speakers via my s2 app. At the same time, I have never unplugged my original Play 1 (a combination of nostalgia and a really difficult to reach plug). I have always tried to “add” my play 1 as a device but with no joy and I had pretty much given up on this being an option (just not unplugging it ..) I randomly turned to my Sonos App this evening for some music and the system seemed to not just have forgotten my ONE SL speakers but started belting out a bit of The Struts (if you want a modern day Freddie anyone…) - out of my old speaker!  I knew the risk .. but I tried to force restart the app and pair my ONE SL speakers - they are now up and running but the system again cannot find my Play 1 (I should stress this is plugged via cat5 directly to the router) .. but I know the system now for the liar that it is .. so my question is.. can I connect all of these at once? I have a bridge hanging around somewhere if that will work?  

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

Has anyone else experienced that upgrade credits disappear from their SONOS profile?Background is that I activated a 30% trade-up credit on an old Sonos Play 5 some years ago. I didn’t use the credit back then, but for a long time, I could see on my SONOS profile and I also received regular mails from SONOS where the credit was mentioned.Now I am ready to use the credit but realize that it has disappeared from my profile. I know this is really more of a question for SONOS support than a community question. But I’m unable to find any contact details for SONOS support, so I’m hoping that someone will notice it here. According to the SONOS upgrade page, credits never expire: https://www.sonos.com/en-gb/upgradeIn spite of this, mine has somehow disappeared :/Hope that someone can help 

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:Computer Operating System - Windows 11Sonos Connect - hardwiredSonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.17.5.5-1.0Series ID: C100I'm having the following issue:  Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?Thanks very much.  

Hii have a Sonos amp connected to a pro-ject turntable with B&W speakers and cannot stop speakers buzzing. Pre amp is connected to turntable as is grounding wire. Am I doing something wrong?

Hello! My outdoor space has an amp and 4 Sonos architectural/outdoor speakers installed.  I really need just one more speaker, but 6 would be too much (from a visual/ symmetry perspective)  I know an amp can drive 6 architectural / Sonos speakers, but what happens if I only plug in 5? Does that create an imbalance issue with the ohm load? Thanks!