Answered

I would like to add an older speaker to my S1 app. The option to add a device is not allowed without an app update. If I update, will my old speakers be supported?

Last year I researched that the Sonos One SL speaker was compatible with the S1 app - and requested one for Xmas so we could use it as an extension to our existing system. By the time I received the speaker & tried to set it up, it seems this situation has changed, and I have been unable to get it to work on our existing system. I have had to create a new registration and set it up on a the S2 app just to be able to get it to play. However, this means I am unable to play the same music on the One SL as the rest of the house, which is pretty annoying because this was the reason for purchasing it.Is there really no way to connect this to our old system? At first, I assumed I just needed to use the Downgrade option - but that would not work either.  

Yesterday my Beam stopped properly responding to Spotify requests whether they were Alexa-voice requests or directly through the Spotify app.   It starts to play after a LONG while then stops.   The starts again.   Very odd.   Nothing has changed.  Not having this issue with my other Sonos One

Hello Everyone,I recently hooked up my Sub Gen 3 to my Arc/One SL system.  It sounds good but every so often it sounds like there is low end feedback.  It’s a low frequency sound that just sort of takes off on it’s own.  When it happens I change the source and it goes away but when I go back to watching a movie it happens again.  I have tried lowering the sub volume and that helps but doesn’t fix it.Any thoughts at all?Thanks for reading!

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem? 

Hello, I have a little question, How many sonos devices can I connect to the same wireless network?I have 30 SONOS Devices in this moment and I need to connect 6 more

Hi. I have an Arc, Sub and 2 One surrounds.  Sometimes when watching TV I am in my kitchen and would like to know if I can add another speaker that would play the entire audio track so that I can hear the sound from what is on TV better without having to turn up the overall volume too much.Thanks!Marc

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

Any progress on having a sonos speaker combine with an Echo speaker to make a group?

I have three Play:1 speakers and one Move on my system that has worked fine until recently. Now it just takes forever to start, plays for 2 seconds then cuts out, will come back for a few seconds and then cut out again. The only time is works is when I play the KUVO jazz TuneIN station. So random. 

I have 2 x play 3 and a sub in my dining room is there a way of making it louder ? 

Hi all,Quick question: Sonos and spotify app are installed on an Ipad with internet. is the sound volume control (up /down) done via the internet of via de iPad ? what can cause a delay when turning the sound volume up or down?

We have a number of Sonos speakers, three of which use Google voice search. We each have our own Spotify user profiles and Google Assistant accounts, including my wife. For both of us, Google complies with commands to do things like switch on lights, and if we ask it "Who am I," it knows each of us by name. But for me, it only functions when I request music. It indicates that it doesn't understand for my wife. Using her Spotify app, she can effectively send music to Sonos, but voice commands are ineffective.

I was an early Sonos adopter and have a perfectly functioning system including a number of original Play 5 devices. As a result, I have never upgraded to the S2 operating system. I would now very much like to buy a Beam Gen2, but see that that requires S2.  However, having set the beam up, i hope that I would actually need to control it with anything other than the to standard remote control.  considering this, is it possible to continue running my S1 system in the house, but set up the beam to run independently as a to speaker only?Thank in advance of any advice you can provide..   

I can paly several other radio stations from NRK / Norwegain broadcaster, but not my favorite.I tries on Sonons radio, radioplayer and NRK radio - non is working for NRK P1 / NRK P1 Stor-Oslo.  

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.Is there anyway to check the system as the device is bran new. thanks.

I have just moved house having had my sonos system work well before.  Previously I had Virgin Media as my ISP and was using a Google Mesh to share the wifi around the house.I’ve moved and taken the mesh with me and now use BT as my ISP.  The Google Mesh uses exactly the same network name and password, but I cannot get my Sonos to connect.If I connect one directly to either the BT router or the Google Mesh router via Ethernet cable, I can see that and use it on my account, but none of the other speakers connect at all.One suggestion I’ve seen is that having both mesh and smart hub as DHCP causes an issue, but I can’t make the hub a modem only device.  I need to use the google mesh through the house as the signal won’t reach otherwise.BT have changed the wifi signal from their router to 2.4GHz which has helped, but it is not having any effect.Any ideas and suggestions would be great!!  It’s all getting rather frustrating. (edited to correct spelling)

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

Recently I am running into an issue with a sonos roam. Playback is stopping as the wifi is unstable. I have changed nothing in my system and the roam worked perfectly before. All speakers except the roam and move are on sonosnet. I have moved a mesh speaker to beside the roam but that didn't help. The other roam and move both work perfectly. Diagnostics report is 1701542254

I own a Beam, 2 x One’s and a mini-sub. Does anyone have a suggestion regarding using whether to position the One’s on either side of the Beam located in front immediately below the TV vs locating the One’s in back next to the couch as surrounds and using the Beam for all of the front sound projection?thanks n advance! 

Hello, I am based in FranceI succeeded to have my beam connected to my wifi routeur from freeboxI changed to Orange box but I have pbI made sure to have a wifi on 2,4ghz antenna from my Orange box wifiBut I can not succeed to have the beam connected in wifiIt only works when my Beam is connected to my orange box with an Ethernet cable …Could you help ?Thanks

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

I recently bought a Sonos amp and have no problem using Apple Airplay from my Mac and iPhone.  I also have the amp connected to a CD player.I was told I can connect an external hard drive through the ethernet port but there is no information on the Sonos website on how to do this.  I put all my MP3s and MP4s on a Sandisk solid state hard drive and and hoped to play them directly from this.Anyone figured out how to do this?  Sorry, but only proficient in Mac operating systems.