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After update ,Alexa does not work and sonos will not play music through the app

Hi, I currently have a Sonos One but we want to by a Sonos Beam for the TV. I want both of these speakers to play the same music at the same time using amazon music\Alexa. I also want the beam to be a TV speaker on its own for TV use when needed. Is it as simple as just grouping the 2 together in the app? At the moment when I ask an Alexa device (Echo) to play music, the default speaker is the Sonos. With 2 Sonos speakers grouped will this still work in the same way and just play through both beam and Sonos one?Thanks!

I have a pair of Era 300s in my bedroom. While there is an option in the app to turn off the main indicator light, the only way to turn off the microphone (voice services) indicator light is to turn off the microphone.Given that even dim lights can be annoying when sleeping (and the latest research suggest dark bedrooms are preferable), it would be good to be able to turn off the light via the app but keep the microphone on.

HiWhen creating a group, is it possible to have the added speakers join at the same volume?For example:I am listening to the lounge, at say volume 20, and want to add the kitchen.At the moment, if I add the kitchen and it’s been previously played at 50, that’s what it will join the group at, rather than the desired 20.Thanks in advance.

Hi Folks, could someone kindly assist please? First and foremost I’m not a ‘guru’ with Sonos although I know my way reasonably around the appi have purchased a pair of Era300’s to replace my now aging pair of play 1s as rears. Regarding the swop over will there be a software upgrade on release date? What I really need please is a STEP BY STEP procedure and in LAYMANS TERMS how to remove the play 1s and add the Era300’s. What may seem second nature to yourselves may not appear that way to myself 😢 and I don’t want to screw it up. I am fully aware of what to do once they are installed 🙂Thank you very muchMartin  

I am planning to purchase two era 100 speakers for stereo pairing with my Sonos beam gen 2. Is it possible to add one sonos era 300 speaker to this set up instead of a subwoofer to make it 5.1.2 home theater system. 

I have an existing cable router/modem. When I added the Eero mesh to extend my wi-fi range I had to identify the Eero with a different name. My iphone now defaults to the Eero wifi, but Sonos only recognizes the old wi-fi, so I have to toggle between two wi-fis to activate my Connect units. Sonos chat and a Sonos tech guy gave me no solutions. The Connect units are wireless. Any ideas ?

Hi there,Both myself and my wife’s Apple Music is setup in the Sonos App under the same Sonos ID (Mine)If I use ‘Hey Sonos’ and issue a command, I have no issues.If my wife issues the same command she is totally ignored?Is this usual behaviour, or are we doing something wrong with our setup please?Should each user in the house login to the Sonos App with their own login credentials or share mine? Or is this irrelevant 😀 We are using the Full Home Cinema set-up with Arc, Sub, and two One SL’s. Any help would be greatly appreciated.thanksGary

It appears that Sonos support is backed up so I guess I’ll post my question here also… My existing system (two Ones (G2) & Sub) that are connected to the Boost do not have this problem. Apparently these two devices connect to my wifi and not the boost so I assume we will have to blame my wifi, yet the 66 currently connected devices which is a mixture smart TV's, streaming devices, security cameras, smart devices, etc... do not have random disconnect problems.I'm doing my share of searching, I see posts about Asus routers and disabling QoS or Airtime Fairness, some say nothing changes...So I guess I need to know what magic settings the Move and Roam SL require in order to work as expected.Honestly I expect these things to work with minimal screwing around because I paid for $ONO$... If the cheap $5 smart plug can stay connected to my wifi, why not almost 600 bucks worth of speakers?Router is Asus RT-AX92U AX6100

I have a Sonos Roam and an Eero wi-fi network. My Roam keeps losing the network every three or four days. I’ve been reading and it sounds like Sonos and mesh networks don’t play togehter. I’m not sure what my options are. The Boost doesn’t work with portable devices, and setting my Eero into bridge mode also doesn’t seem like an option. I can no longer return my Sonos Roam. Do I have any other options?

My port is set to Family Room and will only function on ‘fixed volume’. Can’t change the volume in that room. all other rooms work fine. Tried changing to ‘variable’ but it immediately defaults back to ‘fixed volume’ on that port. Any ideas?

Does anyone know if the sonos OS S2 is compatible for surround sound with the new beam or ray or subwoofer?

Any advice would be much appreciated.

Recently my Sonos One Pair has stopped working when using Airplay. The speakers work fine when using the Sonos App. When I try to play music in Airplay I get about a second of music from both speakers and then the sound cuts out on both. On my phone the music shows that it is still playing. I separated the speaks and one of the speakers does not play on Airplay while the other does just fine. I have done a factory reset of both speakers and still have this issue when trying to use the pair. Diagnostics are 919649248

I have two sonos speakers (Era 100) that I have hooked up for surround on my TV with a Beam (2nd Gen).  Is it possible to use the Eros 100 Pair of speakers to listen to music independent of the soundbar?

Bonjour j’aimerais utiliser sonos pour avoir mon point de diffusion existant Spotify mais également avoir la possibilité de connecter une platine DJ ainsi que des micros pour faire un Karoke.pouvez vous m’aider ?

I am trying to set up a refurbished Ray. I have existing Sonos. The unit is not playing a chime and the PIN and there is no pin code on the back of the unit by the connectors. CS don’t have any further advice. I have done a reset. Please help! thanks. 

I changed the router with new vodafone station that Is 2.4/5G. Now it’s impossibile to Connect sonos to the network

I have Three Sonos connect (Gene 2) two have updated successful the remaining one fail to update hence completely fail to connect .When I upgrade it start greet but on finishing setup i get error 30. I have tried all recommendation like changing the Ethernet cable reboot router even put on the location where the working one is but to avail. Any one to advice best way to overcome this.

Hi - I’ve been attempting to switch my Sonos system from wireless to a wired setup, but having a hard time getting my Sonos speaker to communicate with my router via ethernet.My network is this: Soundbar (living room), Play 1 (dining room), Play 1 (studio), One (kitchen), One (bedroom), Beam (upstairs), Sub (upstairs).I’ve been experiencing random speakers dropping audio for some time now (very frustrating), so I’m attempting to just connect one speaker via ethernet to create a wired network.The problem is when I plug my speaker (Play:1 in the dining room) into the router, it turns the port light on my router orange and there seems to be no data transmission. Looking at “About My System” it’s still showing up as “WM: 1” so still connecting via wireless.  I know this is a good router port as I can use other devices on this port with no problem. I’ve tried resetting and re-adding the speaker to my network, and was able to successfully re-add it to my wireless network, but still can’t con

Hi i have a small room 2 x 5 meters were must I put my speakers on the large side? And as stereo?or in the middle of both short sides?And on a table?Thank you for replying 

Hi All Im looking at getting the new Sonos Era 100 and im new to all of this.I will set it up using my phone but my question is can it work from a set devise like a firestick, android box etc so when im out the Wife and the kids can still ask Alexa to play certain things. What’s the best way that i can make it housefamily friendly. Like i said im new to this and looking at getting the house eventually Sonos throughout. Thanks

I have the Sonos Controller for Mac V 15.1.1 running on a MacBookPro M1 Max with Ventura V13.2.1.  I can not connect my music library on the laptop to Sonos. What I’ve done to set it up - In System Settings, I have “File Sharing” ON and in Privacy I have “Files and Folders” set to allow Sonos access. Under Sonos Manage/Music Library Settings/ , I select (+), select “Another Folder of Disk Connected To My Computer ”, select my Music folder,  get through all the setup questions, and then I get an error saying “Sonos was unable to add the music folder”.  I have restarted my laptop and Sonos multiple times between setup changes.  But still no connection.  Help!

The main SONOS network in my house is S2 and connects to a music library on my Terastation NAS.  I am using my old S1 Sonos amp in the garage and cannot get it to connect to the same NAS music library.  When I add a new Library on the S1 system, using \\192.168.1.***\Music, I get the invitation to add the user name and password, however after adding the correct UN and PW the response is  - Access to the shared folder “\\192.168.1.***\Music is Denied.   Both the S2 & S1 systems are on the same LAN. Any help would be appreciated. 

We’ve just purchased two Symfonisk bookshelf speakers for use in our coffeeshop. They work great on our wifi, but I’d like to get a dedicated mp3 player to play playlist instead of using a phone or computer.Does anyone have any recommendations for (and luck with) an inexpensive device that can stream through wifi to the speakers? Thanks!