Answered

Hello,I just configured a pair of OneSL as surround of my playbar. They have been correctly paired with no issue. Then, I tested with some music from the application Sonos, I can hear it on the playbar, but not at all on both OneSL. I configured the surround mode as “complete” in the parameters, but nothing changed. I looked for this issue on the net and on the community, but found nothing, can you help me please? When I play some music from the application, should the speakers ungroup from the TV group? And if I watch something on my TV, they will regroup automatically with the playbar, right? Thank you in advance,Florent

My living room is 800 sq feet. With 2 Sonos One and a Sub I cover part of it . Increasing volume or going for 2 Sonia Five wouldn’t change so much as I willl have a size too loud and the rest too silent . With Sonia Era 300 and spatial audio , any possibility to place 3 or for units and have Trueplay  finding a way to fill the entire room una an optimized way ?? Thanks ! giovanni

Hi. I have scoured all the boards here and the web and cannot rectify this issue. Everything on the Sonos FAQs cites is 10+ but with 13 all sorts of stuff changed. I have a library on a usb-connected drive on my Mac desktop. This library was connected to my system previously no issues. Upgraded to Ventura, cleared everything and tried to add the library back, it goes through all the steps then says “Sonos was unable to add the music folder. No paths could be added as a share.”firewall is open for sonosdisk permissions open.  file sharing open. can’t even get mobile app to recognize the computer to try and add it that way  Anyone else have this and solve it?  

Hi - I just bought the Roam - I will be paring it with mt Sonos One speaker in my main home. I also have a holiday home - what happens when i bring the Roam there? Do I need to de- pair it? Do I need a new app for the second location? Thanks 

I have 2 alexa echo in my kitchen, one using line out to the Sonos. When playing on the ‘group’ with both speakers the Sonos is half a second behind. Is there any way to fix this?

Are there service people Do your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t sdo your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t seem to find a service person seem to find. A service person does anybody know of such a person who could come over and help us set up the remote new load is about 6 inches long and 3 inches wide and it is black. I hate to sound like such an ignorant person, but I’m totally at a loss about. How do use this remote, I gather you need a certain code from the company to attach it to the system. Any help very much appreciated. 

My home network is an Orbi router with three Orbi satellites, now all ethernet connected. I’m considering adding a fourth satellite, primarily for better coverage to hopefully make my Sonos network more stable. If I do, I would ethernet connect one each of two separate pairs leaving the other paired speakers on wifi. Or will the ethernet speakers somehow “take charge” of the non ethernet paired speakers?I also have a Sonos Arc soundbar that is ethernet connected to one of the satellites, which is also ethernet connected, part of a system including a Sonos sub and two Sonos Ones in the rear. I was told they all work together through Bluetooth at the direction of the Arc. So my question is, will the Sonos Ones used just for music elsewhere in the house, do the same.I hope all this is clear and look forward to your responses. Thanks in advance.  

if i use 2 sonos in wall speakers, a sound bar, and a sub can i link them all to on tv and room?If so what device do i connect the tv cord to and how do i connect all of them?

I have a Sonos Port and when I try to put it in Mono mode is goes for a very quick second and then goes back to stereo.  Anyone know how to fix this?  Music is playing when I try this if that matters.

It seems obvious to present the favorites as an option to set the alarm sound to... (stations) It seems obvious to present the favorites as anoption to set the alarm sound to...

Hi,I am hoping you guys can help me solve this conundrum.  Situation - I have 6 ceiling speakers (Not Sonos) in my lounge powered by a Sonos Amp. All these speakers are hard wired back to my comms unit which sits in my garage. This comms unit also houses the Sonos Amp. Currently I can play all my music/YouTube on these speakers.  I also have a TV (LG OLED) in my lounge which is not currently connected to these ceiling speakers and hence the sound output is not great. It’s a large lounge and open space with vaulted ceiling. The TV does have an Ethernet connection powered by a switch which again sits in the same comms cabinet. I would like to achieve the following - Connect the TV to the existing ceiling speakers.  If that is not possible, buy a sound bar for the TV however make the sound bar part of the existing ceiling speaker system if possible. What would you recommend as an option for me?  RegardsManny  

I just received two One SL as a replacement for Play One.  They have been added to my system. Does this auto register my products to Sonos or do I have to register serial numbers myself.How can I see what products are registered?  I have Beam, Sub and (2) One SL

I’m planning to use my 2 Sonos One speakers as a surround pair along with Sonos Beam. (Maybe in future I’m going to invest into Sonos Sub Mini)I can connect all 3 of them via Ethernet cable. Should I connect all of them to the same wired network or is it better to just connect one speaker in the Sonos net and let them establish a wireless network instead?

Hi all I currently have a sonos one and am of the understanding that there is no bluetooth connectivity to connect a device for audio playback. I'm wondering if there is a work around to this. I know I could look to purchase a move or roam and link this to my existing system, seems a bit of a pricy investment considering the cost of One. I was wondering however if this same principle will apply using an alexa device, an echo dot for example witch allows bluetooth playback, with this will I then have the option to mirror this audio on my sonos one?  Any help will be appreciated 

When I finish playing a game on the XBOX. I lose my audio. It seems that the application shows the Dolby 5.1 during the game but after I exit the game, whilst still on the XBOX, the menu nor apps have no audio. I have to turn off the XBOX to get it too come back. It's really so confusing. I've checked settings over and over to attempt a fix but I've gotten nothing. Does anyone have any idea why this is occurring?  Thank you so much in advance!

To Sonos .. I have to say that your product is the biggest pain in the a$$ to get going .. With todays tech .. Can’t we just get it so I turn it on and connect to Bluetooth like other speaker products  .. a bit frustrated !! Great sound .. crappy integration 

hi :) i have a beam + sub mini + 2 one set up, i just connected my turn table to port and playing auto on my set up, I noticed there is no bass come from sub mini at all, is this meant to be or am i doing something wrong? many thanks Shan 

My Sonos Move will not connect.  I have performed all the instructions for connecting and resetting.  When power is first turned on, a white blinks.

While using the Tidal App on iPhone, playing directly to a pair of fives via tidal connect, after a few songs the app on the phone appears to disconnect. Music keeps playing, but can no longer control with phone. Have to reconnect and start the current song over. This process then repeats every few songs. Not sure if there is a setting I need to change or if this is just an ongoing bug with tidal app/Sonos. Does not seem to be an issue if using ipad. Any thoughts are appreciated. 

Hi, I would like to have a clarification concerning the following and undocumented point. Are Sonos devices, including the very new Era, able to switch off the wifi when in standby mode ? I am asking this because I would like to use it in my bedroom, very close to my head and use the alarm function. When sleeping, I don’t feel very confident knowing that I have a wifi source always activated during all the night.Best regardssl91

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

Alexa answers my request, for example “Alexa play Imelda May”  she then says the normal “shuffling sons by Imelda May”   - But then nothing.  My other echo devices work fine. Sonos One Gen 2 

We are a few at home and sometimes we like to listen individually to our own music from our Deezer accounts. I find that I have to change account too often and sometimes forget to do so which means that sometimes a member of my family uses Deezer from my account and ads favorites or listens to flow but has nothing to do with the flow that each family member uses. Is there a way that I can associate one speaker with one deezer account? Without losing the ability to change accounts if needed? For instance I'd like a specific Sonos Roam speaker, that often one of my family members use, to have his Deezer account on that one. It would also be nice if I can say, Sonos, play this from that Deezer account..so I don't have to change account manually from the app. I hope I made myself clear about what I mean. Thank you

Hello All,I run a couple of Sonos Fives, a couple of Ones, a Sub Gen 3 and I run a turntable into one of the Fives. I had initially had WiFi issues so I bought a boost to run ethernet and then the mesh of the speakers. Been working perfectly.So, I thought I would buy a roam so I could throw a vinyl record on, then carry it to the laundry, garden etc and keep listening. I was sooo disappointed to realise initially that Roam and Move can’t connect to my Sonnet which seems ridiculous. Sonos have their own mesh system then release a speaker that can't connect to it so, I connected it to the Wifi.Now - if I play a record the entire system works beautifully except, the roam can’t keep a stream going for more than a few seconds so basically, unusable in that manner.Any thoughts at all?Thanks guys, Robin

In the past when I have attached a line-in from an audio interface or iOS device out to a Sonos Play (10 years ago) I experienced a great deal of latency, more than I could tolerate for ‘live’ play.The speaker didn’t behave like a normal speaker in that way as if the guts of the device was adding latency due to timing algorithm - not sure how but the latency was so bad I could only use it for listening alone. I would consider buying the new speaker if the latency issue went away. Obviously, this is a consumer device but having the speaker have a dual purpose would help me decide to buy it. joe