Can't connect to Roam

Hello,

I’ve had my Roam for about a year and it had been working well without issues. In the past couple of weeks it started to cut out whilst playing, and I had to press the back button to get it going again.

As of this morning it appears to have completely reset itself, green light is flashing and the app saying I need to connect it to the Roam.

I’m logged in on the app, but it cant find the device, saying Sonos not found, make sure I’m on the same WiFi etc which I am.

Not really sure where to go from here. If it isn’t connected, then how does it know I’m not on the same WiFi? Doesn’t make much sense to me!

I’ve gotten one step further, the app can see the Roam and prompts me to click to add the Roam to my system which I’ve done. It then says ‘Getting Roam ready’ but after about 30 seconds I still get the same message that it can’t find any Sonos products.

Moderator edit - combined posts so topic is still “in need of reply”