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software update on S2 on wifes iphone

  • 29 March 2023
  • 2 replies
  • 47 views

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps

 

thx Gord

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Best answer by Corry P 3 April 2023, 14:33

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2 replies

For S2, the Sonos system requirements say iOS 14, so that shouldn’t be an obstacle. Is the device hampered by some sort of VPN/Work profile, that could be blocking it from reaching Apple’s servers or the speakers themselves (an 1101, if I remember, is a timeout on a connection) in order to check various things? 

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Hi @gord drake 

Welcome to the Sonos Community!

Please uninstall the Sonos app from your wife’s phone, then install it again from the App Store.

I hope this helps.