Answered

How can one turn the media server my SONOS Beams apparently has? It’s turned off in SONOS settings. Thoughts? Thanks! 

I see this topic discussed in several different ways, but I don’t see an answer (other than removing the amp from the system) or feature request.I have Arc+amp+sub in a system, but on occasion I would just like to play music on the speakers connected to the amp.  The technology is definitely there to do that...someone at Sonos needs to do the programming.  Or is there another way?

So I already own a Move and Beam gen2 and wondering if it would be  worth it to add an era100 to use as a home theater system?

I’ve rearranged my house, and would like to move a Sonos Port into a room that already has a Ray and Sub in it. I can rename the room that the Port is in to the same thing as the others (in my case “Living Room”) but I still have two separate rooms with the same name.I assume I can do a hard reset of the Port and then re-add it to the room, but I’m hoping there’s an easier way.Similarly, I have a couple Move devices that I would like to carry into different rooms to provide fuller sound in those rooms for particular events. Would love an easy way to configure the system to indicate that these speakers are now grouped with other permanently placed speakers in a given room.Does such a function exist, and I just can’t figure out how to access it?

I currently have a sonos base , playbar and 2 play 3 for surround sound , is it possible to add 2 more speakers for surround sound

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

HiDespite checking Windows 10 firewall allows private access to Sonos controller and Sonos library, I am still geting "Unable to play 'xyz.mp3' - unable to conect to //room/userSometimes it works, sometimes doesn't. Has anybody had this? 

I can connect to the Wifi, both sonos 1 and 3, however, next time I want to play music, the app tells me, that the phone is not on the same Wifi.(When I just tried to look for the error message, the system is connected) In other words - sometimes there is a connection, sometimes there is not, and I have to reconnect using the reconnect to new Wifi procedure. But if I wait for a couple of days, the connection is just back.Whats the issue here….something with changing IPs?I have no issues connecting any other device to the Wifi

I have a home theater with the arc, 2 ones, and a sub. I had the setup for a few months and haven't heard sound coming from the sub. The sub is connected, the white light is on on the sub, and I've set the sub level to +15. What am I missing here? Is there a way to test the sub to produce a sound? 

Is there any way to disable the bright white screen that displays with the alarm?  I'm sure it drains my battery significantly if left on for any period of time.

I am currently doing a family room addition.  I own a Sonos Arc and sub.Here is what I want to do in order of priority.Use Sonos Arc + Sub + 2 Era 300s for my HT setup.Be able to connect my turntable to this setup.Use two sets of wired outdoor speakers.  One on the back of the house and one on the front.I will occasionally be using a TV on the back and would like the outdoor speaks to play audio from the TV.Is this possible?

Now that Sonos has announced Apple Music support for Spatial Audio this month .. can we confirm this also includes support for lossless Audio?

Getting error code 1101 on late model Macbook Air, so unable to control Sonos from my Laptop. Sonos site and help very convoluted (Dead Ends - like “Contact Customer Support”, with no links, anyone???). Also, anyone know how to “delete” (not just “switch” off) previous Sonos Alarms? Thank you!

I bought a Play 5 with serious big expectations of audio premium quality. But what I have begun to notice that the songs played on Play 5 actually have a sort of audio distortion that causes ear fatigue. It feels better to turn off the music. In fact a low end JBL speaker produces a sweeter sound.The songs played on Sonos Play 5 are shrill, have echo in voices… sort of experience when you play a low bit rate music.NoteI have tried True Play tuning multiple times I play highest bit rate songs in Spotify / Amazon / Jio SaavnFeeling bad about having invested ₹40,000 in Sonos Play 5, when my ₹5,000 JBL sounds deeper and sweeterWhat could be wrong with my Play 5 set up / circuit / factory turning??

No light on my amp, just some click sounds

With the new Sonos era 300 coming into play, they're stating that it will get a maximum of 7.1.4 surround sound. Hearing that, does that mean you can't hook up a second sub when pairing it with the era 300 as rear speakers to achieve 7.2.4 surround sound?

Hello all,I have a Sonos system with multiple speakers that was originally set in the UK.I have now moved to Spain and tried to control again my speakers through Alexa but it’s been impossible to do so: Alexa sees I have Sonos speakers, suggest to me that I should enable them but then I get the message “You are not elegible to enable this skill due to geographical restrictions.”Would someone be able to help?

Hello there, I would like to submit a bug report. On the S1 desktop app, when I select my Spotify “library”, then “titles” and hit “play”, an error occurs every time. I can’t run my latest Spotify library picks, nor on shuffle mode, to say it otherwise… Hope someone will find a way to make it work, maybe by loading a part of the library in the queue-list for example ?

My Arc fell and one of the little side grilles got cracked and popped off.. is it possible to find a replacement part? It looks like it can just be popped in. 

I some problems to start the speaker. I plug it and I have a small red light at the bottom and it seems like the devise don’t charge, I use different way to charge it but I have a 10W plug with de usb C cable of the Roam.  Do you have any recommandation how I can know if it's the battery or the starting button the problem? Thanks

Hello!  Disclaimer - this is not my area of expertise, but I’m trying to figure out what piece of equipment is required to set up my parents’ old record player to play through our Sonos system.  I’d like to be able to gift it to my husband for his upcoming birthday!  Every time we start to dig in and research to figure it out we both get frustrated. We have an old Playbar as our main speaker (plus a play:1, two One SLs, and a Roam).  We currently have it set up running through a recording interface (I think - it says M Audio M Track on it) + guitar amp (Orange Crush 20RT) + my husband’s laptop (I’m not sure how he’s managing it on there).  The quality is really poor that way - almost unbearable to listen to.  It sounds like it’s skipping constantly. Ideally, the record player would not be directly connected to the playbar because there isn’t really any space for it nearby.  That isn’t a deal breaker, just a reasonably high priority. I’m not sure if we need a preamp, a Sonos Port, somet

I am thinking about replacing my 2 One SL surround speakers with 2 Era 300 wall mounts. I have an Arc, Sub (gen3) and the 2 One SL surrounds currently.However the 2 One SLs are mounted 1 foot under the ceiling and angled down behind my seating to point at my seat, which may be too close for the Atmos of the Era 300 to work correctly.   Any suggestions on how much space from the ceiling I should have?    I am planning to use the wall mounts sold as accessories.  

I have a wireless network with a Netgear rbr50 and 1 satellite. Also have a Sonos Boost connected to the RBR50 via Ethernet. There are 2 Play 1s in one room and 2 Symfonisks in another. The Sonos app shows all players connected to Boost (WM0).When I check connected devices in the Netgear app it shows the Symfonisks and Boost as wired connections, but the Play 1s show as connected wirelessly, albeit with no signal.I have tried rebooting the Play 1s but nothing changed.Does anyone have any thoughts and should I be concerned?  

I have a new Samsung QN75Q80B TV and a Sonos Arc sound bar. The sound bar is connected via eARC. In order to get the Sonos sound bar to play, it must be the only HDMI port in use at the time the TV is turned on. I can then connect my Spectrum cable box to any of the remaining HDMI ports and Sonos will remain as my sound output. All is well with TV and/or cable functionality.  However, if I turn off the TV and later turn back on with everything connected, I will not be able to select Sonos as my sound output, it keeps reverting back to TV speakers and will not allow me to select Sonos.  This situation will remain constant until I disconnect the Spectrum cable box HDMI cable and re-initialize the Sonos as the selected sound output. The Sonos sound bar begins emitting sound as norm.  Then, I can reconnect the Spectrum cable box HDMI and everything is back to norm.  I shouldn't have to be disconnecting and reconnecting the Spectrum HDMI cable each time I turn off/turn on the TV. 

Hi,Can someone help me diagnose an issue with my old Connect? It has started dropping audio streaming (stopping->startring->stopping….loop).It’s connected via Wifi as the only device left in my S1 setup. Rest i have is running S2.Diagnostics number is 293225017,Thanks!