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I'm having a new TV installed with a wall mount and am looking to have the original Sonos Playbar / Sound bar installed right below the TV.  Can you comment on what the best bracket to do so?  Can't find one on the Sonos site that lists this model.  Best Buy recommended the Rocketfish universal mount for soundbars.  Thoughts?Moderator edit: Removed hyperlink

HiLast week-end I had trouble browsing my Deezer music on Sonos, so i removed my family member account (the other accounts left unchanged).=> my member account was no longer displayed in the list of Deezer accounts in the Sonos appWhen I tried to reconnect my member account, the beginning of the process was ok. I could select in the browser my member account. But when switching back to the sonos App, I got an error message saying that this account was already configured and that adding it was useless. But my member account was still missing in the Sonos app.I tried to reinstall my Sonos app, without success. I disconnected all my sonos equipments before trying again, without success. I tried from the PC with Sonos Controller and got the same error message. Any idea/explaination?

I’ve just swapped my virgin hub3 for a hub5 and all was going welll until it came to setting Sonos up.The new router had a different name but I didn’t think that would cause any problems but due to the fact that whilst unplugging my speakers I must have dislodged the network cable out of the back of the one wired speaker on my system it was a nightmare.I had to go through loads of screens settings where it connected each of my devices in turn to the new router via wifi. I wasn’t sure why it was doing this as I didn’t realise the network cable had come out until I’d spent ages reconnecting all speakers to the router’s wifi.Then afterwards I noticed the speaker network cable had come out so I plugged that back in and now that main speaker is showing up in the router as being connected via ethernet. But even though I’ve powered the other speakers off and back on again, they are still showing as being connected directly to the router via wifi - I would have expected them to join the Sonos

I would like to connect Sonos Beam gen2 to a Mac and projector. The projector has two HDMI sockets. Ideally I would like to hide the HDMI cable in the wall, using HDMI modules that I fix to the wall. So in end I’ll connect a HDMI cable to the module and the beam, in the other end I connect a HDMI cable to the module and the projector.  If I connect one HDMI cable from the projector to the Beam for sound, and another one from the projector to the laptop for visuals, will that work?  I guess I can’t use standard HDMI modules like this, I need Arc, is that correct? Do you know of any modules that work with HDMI arc/Beam?Many thanks,Henrik

Hope someone can help. I have an old Play one in my bedroom I use for sleep music at night. Worked fine for years. I have just installed a new router and hence new Wifi network in the house and of course now the Speaker is no longer recognised on the network. How do I get this back please as all the options for network settings I can see in the App seem to be greyed out? Thank you.

Has someone experienced pairing APPLE TV 4K with a couple of SONOS ONE only for audio movie reproduction? Are there synchronism problems?Thanks

Is there any simple way to connect an Amazon Firestick to the Sonos Five? As far as I can tell, it’s not possible without a lot more kit because the Firestick only sends to bluetooth and has no line output. If I’ve got that wrong, please tell me...

Now that Era 300 means that Atmos music can be cast directly to ARC, Beam (Gen 2) and Era 300 without the need for a TV (Thank goodness)... Will it be possible to play local surround sound music to these devices too? I have a collection of multichannel flac files that I would love to put in the local library and cast to these devices without a tv. 

Looking for some indication that Sonos is working on M1/M2 support for their desktop app. And BTW I sincerely hope Sonos is planning on feature parity for the desktop app as well.  

What is wrong with the volume differences on my Beam2 between watching TV and then Music?  My TV volume must be at max, but then listening to music later will absolutely blast you out of the house.  I must say that Tech. support says my problem is “noted”, but I doubt there will be a fix.  :(

My home theatre consists of Arc, Sub Gen 3, Sub Gen 2 and 2 Play 1s for the rear. Do I go with the Era 100s or the Era 300s to replace the Play 1s in the rear. Sound, not cost, is the prime concern. 

Thanks in advance for any help here. I’ve never had a problem setting up any Sonos products before but for some reason, when I try and set up 4 in my house (there are no others) it will only connect to one of them, and on all the others I get the message saying “Sonos has been added but may not appear in the systems tab”. I’ve reset the router 3 times and all the Sonos products multiple times too but the problem persists. Any ideas please? Thanks again!

SONOS CONTROLLER FOR MACSonos Version 14.16OS: S2Build: 69133120ID: *** Problem: Music plays for about a minute then turns off and app closes.There is update available, but update process stops.I have tried several times with no success.Also "Chat" option not functioning. Please advise. Thank you". Phyllis Pesaturo Moderator note: Personal information removed from view.

I have a iPhone 8 and my husband has an iPod. We both want to play music from our devices on the Sonos One can we do this?it seems that we have a subscription to a service (Spotify etc) which we don’t want..so my q is can we play from our device or not?( have to say I thought this would be easy and simple via Bluetooth but maybe not).many thanks 

I have two new Sonos Ports that are connected to my receiver. It needs to connect to a wireless network since I don’t Ethernet availability. Can the Sonos Ports connect to a wireless network that supports both 5Ghz and 2.4Ghz or should it connect only to a 2.4Ghz wireless network? 

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

I’m trying to resolve an issue with my Echo and just disabled my Sonos skill. When I try to re-enable it I can’t because it says it’s not available due to geographical reasons. The Sonos site says that it is available in Canada so I’m not sure what to do. Please help.

Hello il there a step by step guide or any help to set 2 sonos one SL with the brand new panasonic tv LZ 2000 ?thanks ! 

I’m using Sonos with URC to digitally distribute music throughout house. However, when I try to add albums to My Sonos through my Spotify now, it’s says “unable to add to My Sonos. There are no empty slots remaining.” Any ideas? Bc I’m confused. It let me add about 25 Albums but now it’s full?

In pairing my iPad with the Arc, I am instructed to push the on/off button. Where is the on/off button?

Can the second gen Beam work with a Sony TV that has ARC but not eARC?  If so, are there any issues i should be aware of?

I have the Arc 2 play 1 and Sub when I watch any apps on my Samsung tv the sound cuts in and out.I have the Arc connect with a cable to my BT hub it’s all fine when I watch it on sky Q 

Was working fine till yesterday. Have followed all instructions and tips on this community plus others. Still cannot make it work. On Alexa app shows device as offline when it is not. Help?  :-(

Hi, can anyone help please? I have just purchased a Pro-ject turntable from Sonos and I have wired it in via line-in. Gone to my app and connected up, but at maximum volume all you can hear is a faint sound coming through the speaker! Am I missing something?please help :(

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you.