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Hi allSonoa app not allowing me to browse my Deezer library. Have uninstalled Sonos & Deezer, etc, reauthorised Deezer but nothing. All other music services are fine. Help please??

Can you help, I stream with Paramount+ on Apple TV, a current tv show and get Dolby 5.1 audio. However if I stream Maverick same way I only get PCM 2.0. If I stream either the tv show or the movie  from the smart LG TV the best I can ever get is PCM 2.0Any ideas?

I'm thinking of buying SONOS sub (Gen.3).Can I send Music from my iPhone to SONOS sub (Gen.3) directly via 'AirPlay 2'? for Example:iPhone SE → SONOS sub (Gen.3)iPhone SE → HomePods and SONOS sub (Gen.3)without Other Sonos items. Moderator edit: combined posts

Hello everyone. I am new to Sonos, so forgive my inexperienced question.I have at home one Amp with Sub Mini, together with Sonance Ceiling Speakers in my living room. It was working great with no problem.Today, I decided to install in my TV room an Sonos Arc with a Sub.When I configured in the Sonos App the new equipment, the Amp+Sub Mini disappears and I can’t find a way to have both configurations on the same app.I want to stream music on my living room (Amp+Sub Miini) while for example my watches a movie in the TV Room (Arc+Sub). Or in occasions, stream the same music to both configurations simultaneously.I tried resetting all of them, but it seems as if is either of the systems, not both together.

I recently moved house so my ISP, room layout, etc. are completely different than my old situation which worked perfectly. In my old house I never had trouble with my Sonos Connect (playing music from my NAS drive through my stereo). But in my new house the Connect is cutting out. My Sonos One’s and ZonePlayer S5 are playing fine and I have a 1GB broadband connection, so the problem is clearly with the Connect. My Sonos system consists of a Sonos Boost, 2 Sonos 1’s, the Sonos Connect, and a ZonePlayer S5. The Connect is accessing the system via the Boost (WM=0 for all Sonos components).I can think of several possibilities:(1) The satellite in my Orbi Mesh network is not carrying the signal properly. I would ideally like to use a wired connection to the closest satellite, but the satellite itself has problems when I move it close to my stereo. So it’s currently sitting on the other side of my living room.(2) The Connect is ignoring the Orbi satellite and is trying to connect directly to

Hi, I have x2 Amps and x8 speakers across 2 rooms.On a few occasions the volume reduces down by itself. When you increase it, the volume automatically turns itself down again.it is occasional and not that common but always seems to happen when we are entertaining. For the price of the system you wouldn’t expect this type of issue.Diagnostics reference: 1276846024. Any guidance gratefully received!    

I am trying to add an external HD to my system as the Music Library. This worked when I used an NAS but although I’ve gone through the right steps (I think) with this hard drive, and updated the library, I get ‘no selections are available’ when I look for music.

My SONOS ARC has been very unstable for the past 3 months on my LG OLED CX tv.Every day when I turn the TV on, there’s a 50% chance of the TV reverting its audio output to the internal speakers.Tried a different cable and tried to disconnect every other device. Tried to reset the SONOS and the TV, all without luck.Diagnostics 679505560, the issue happened within 2 minutes of this diagnostic report.

I have an Arc connected to my TV along with an associated Sub3. I also have 2 Amps that power 3 pars of of ceiling speakers (not setup as surround). Everyone now an then both Amps will drop out for a few seconds which is very annoying. I tried hardwiring (ethernet) one of the Amps to my router and it did not help.Will it resolve my issue if I daisy chain the Arc and the two Amps together? Or do I need to connect the Arc to the router?  In either case, I need to run the the ethernet cable behind the wall which I’m not ready to do unless I know for sure that it will permanently resolve the issue.I also want to mention that I have a PLay5 and pair of Play 1s so I cannot disable WiFi on the sytem

Hi there, I can’t access to the Sonos (S2) applicaiton since the last Android update.My Beam (Gen 1) works fine (sound from the TV) but impossible to reach the application functions.Each time I try to configure the wifi connection I’ve got a failed “technical problem” message. I’ve tried a lot of things : reinitializing the Beam (several times), reinitializing my connection access but always the same connection soundbar issue.Before the Android app update all was working fine but since the 15.1.1 version I can’t connect the Beam 1.Am I the only one and above all have you a solution ?

I can connect to directly to my MyCloud NAS. Does anyone know if the native MyCloud Service that can be added to Sonos is a better option. If it is a better option how do you structure music on the MyCloud so that the service will recognise and order your music - I have added the service and see the Artist, Album, Song, Genre headings but there is no content under any of these despite there being content on the NAS. Thanks in Advance

I have a Toshiba FireTV with Apple TV 4K plugged into the HDMI 2. Sonos Arc is plugged into the HDMI Arc. Audio is only transferred to the Sonos Arc after I unplug and plug in the TV power. If I play Spotify  through the Sonos app on the Arc I am not able to get Audio from the TV again without rebooting the TV. I found a work around when using the Apple TV 4K and using airplay for Apple TV 4K audio. However, I am not able to airplay the Audio from Apple Arcade as Apple Arcade does not show up under now playing. In order to get the audio to the Sonos Arc I need to unplug the TV, plug back in, and wait for the fireTV to reboot. I would appreciate any help. Thank you

One of my wired speaker connections will not work with the turntable. I have tried switching and it is the connection at the AMP as the other speaker works when I switch. Additionally, both speakers work using a digital music service (e.g. Spotify). I have done a restart and a full reboot/reconnect and the problem persists.

I have a playbar connected to the TV in the great room with a sub and two play 3’s for surround sound. Because the area is very large (kitchen is 30-35 ft away from the TV) I would like to extend the TV sound into the dining/kitchen area with another playbar and two play 1’s. I originally wanted to designate the area as two rooms, Family Room and Kitchen, ( so I could turn off the kitchen area when watching a movie) but realized that I don’t have any way to get the TV sound to the second playbar that way. So I suppose I could add all the speakers to the Family Room but I don’t see how to do that on the app. I don’t see the option to add anything to Family Room.Please advise

I have my Arc immerse system on order and keep reading how the Arc butchers music in terms of sound and stereo separation.  Tight of a solution of nixing the Arc and buying 3 5’s and a sub instead while using four of the five 5’s for true stereo F+R for music, and then using all 5 (add center) for cinema….thoughts?

My One SL is the left speaker in my surround sound system. The other speakers are a beam and One SL. The left rear One SL has be showing updating in the app for days. I have unplugged it and now it will not turn back on. 

Hi there.I may have been a little stupid/naieve.I bought a second-hand pair of Play 1 (S2 compatible) speakers to use on my S1 system.  I downgraded them to S1 and they work very well.I intended to use the pair with my television headphone jack and a connect but the delay in the system puts the lip sync out by several seconds.I would like to return the speakers to S2 in order to resell them.  Is this possible and, if so, how might I do it?Many thanks,Derek P

"There is not enough room to update your music. Please remove unused queues and saved playlist and try again."Long story short, I understand support for local Music Libraries is dwindling, understand the 65,000 limit, understand the S1 SMB1 and subsequent S2 SM2/SM3 support issue... but still I cannot play get library to play on any of my 5 Sonos speakers (Roam/Play:1/Play:3).I have 100GB and over 13K songs on a Synology NAS shared drive, 150GB home wifi and 3 so-called 'wifi discs', so the house is covered. Initially attempted to add my library via an iPhone 13 and S2, as I noticed it dropped off approximately four weeks ago. Several failed attempts later I tried again by downloading a fresh Sonos Controller app (Sonos_71.1) on a MacBook Pro 2020 running Ventura 13.2.1. Settings > Music Library > +, entered the //IP/Music with the creds and waited. After 5 hours of the of the spinning wheel of death, I get the "There is not enough room...' message.Does Sonos not support purchase

Sonos was unable to add the music folderReason: The computer "DELLPC" is not responding.

Lately, I have been experiencing increasing issues with my Sonos Move. I have a pair of Sonos 5 set up in my living room and a Sonos Move in my kitchen. While the Sonos 5 works perfectly, my Move has been intermittently losing and regaining contact, resulting in the music being interrupted or going completely silent. At times, it also produces a crackling sound. I have attempted to resolve the issue by rebooting it, but it has not helped. Additionally, the wifi connectivity appears to be functioning normally, and there is nothing nearby the Move that could be causing the problem. I am unsure of what to do next.

this weekend, my neighborhood held an annual yard sale.  I bought 2 Play1 speakers and when attempting to register and add speakers to my account / internet, the app asks me to enter the password and shows a partially redacted email address - I assume it is the previous owner because it isn’t mine. Is there a way to remove the previous owner so i can register the speakers?  Is there a phone number I can call to speak with someone to provide documents, etc to add these to my sonos account?  TIA!!Chris

Is a SYMFONISK lamp suitable for outdoors?  I'm talking about a covered deck. 

I have a Sonos Beam Gen 2 connected to my Samsung TV via e-ARC. Neither the TV nor the Sonos Beam have Alexa enabled. None the less, when I say “Alexa” (talking to my Amazon Echo) the Beam lowers its volume. This does not happen when I use the TV without the Beam connected (the volume remains constant). Is this a feature of the Beam? Can it be disabled (I would prefer that the volume remain consistent)? Oddly, I do not have this issue with my Sonos Arc (also connected via e-ARC to an LG TV).

Does anyone know why I can’t play my Bandcamp app playlist in Sonos?

I just connected a new mesh router, basically switching network and the Sonos app (S2) finds the device (amp and Sonos one) and after going through the clicking on the back button, the app will say that it couldn't find the device. Not sure how it found it when I started the process but couldn't complete the setup.Any ideas?Thanks