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I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

I’m trying to resolve an issue with my Echo and just disabled my Sonos skill. When I try to re-enable it I can’t because it says it’s not available due to geographical reasons. The Sonos site says that it is available in Canada so I’m not sure what to do. Please help.

Hello il there a step by step guide or any help to set 2 sonos one SL with the brand new panasonic tv LZ 2000 ?thanks ! 

I’m using Sonos with URC to digitally distribute music throughout house. However, when I try to add albums to My Sonos through my Spotify now, it’s says “unable to add to My Sonos. There are no empty slots remaining.” Any ideas? Bc I’m confused. It let me add about 25 Albums but now it’s full?

In pairing my iPad with the Arc, I am instructed to push the on/off button. Where is the on/off button?

Can the second gen Beam work with a Sony TV that has ARC but not eARC?  If so, are there any issues i should be aware of?

I have the Arc 2 play 1 and Sub when I watch any apps on my Samsung tv the sound cuts in and out.I have the Arc connect with a cable to my BT hub it’s all fine when I watch it on sky Q 

Was working fine till yesterday. Have followed all instructions and tips on this community plus others. Still cannot make it work. On Alexa app shows device as offline when it is not. Help?  :-(

Hi, can anyone help please? I have just purchased a Pro-ject turntable from Sonos and I have wired it in via line-in. Gone to my app and connected up, but at maximum volume all you can hear is a faint sound coming through the speaker! Am I missing something?please help :(

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you. 

When Sonos Era 300 will be available in India?

Hi. Happy Sonos Beam Gen 2 owner, and just this week, I upgraded the Sony Bravia family tv to a bigger size. I tried to set up the Beam as normal to connect. Sony Bravia sync (CEC) was on, eARC mode was set to “off”, and the TV actually connected to the Beam briefly, sound coming through the Beam for about 3 seconds before reverting back to the TV speaker audio. “Digital Output” on tv audio settings went from white to grey and became unselectable. I tried this 4/5 times with the same result. The Beam connected but didn’t remain so, and the sound defaulted back to the TV speakers.  I will add that I unplugged two other hdmi connected inputs so it didn’t conflict.  Highly frustrating knowing the Beam works, but something is throwing the connection out. I’d appreciate any advice that you may have to try fix this problem in a different way. 

Will the Era 300s pair still with a 1st gen beam at all but just obviously not provide Atmos?I will eventually upgrade my gen 1 to an Arc, but would rather get the Eras first although there doesn’t seem much point if it won’t pair with my beam, I’d be better off getting the arc first then eventually Eras. Just can’t afford all at the same time!thanks 

Perhaps a question for the Sonos folks.I’m looking to replace a pair of Play 3s in one of my rooms. I’m reluctant to go with Play 5s because of the size. Will two Era 3s be a good alternative? On a related note, if I bought a pair or Era 300s, could I run a phono turntable and CD player into the two available line in ports? Many thanks

Every time I add to my Sonos system other speakers disappear. It’s so time consuming and frustrating to have to reset several speakers just because I spent more money with Sonos. You all should be paying me since I have to spend time reconnecting everything just to add more! It’s NOT the network! 

My current configuration is a Beam (gen 2) and two overheads that I have connected to an amp as surrounds. With my configuration, is it possible to add the Era 300 as extended surrounds (for atmos)?

I plan to buy a Sonos Ray. I don’t have a TV but a projector and I want to stream the sound wirelessly from my Mac to the Ray. Does that work?Many thanks,Henrik

The download page states S2 app current version is 15.2.1 updated 3/7/2023, however when I download the Mac os version it downloads 15.1.1, and today is March 11, 2023.    The app keeps prompting to upgrade but results in error when I try to run it through the app. I cannot download new version form Sonos page..

I have 6 devices set up. One bar, two Ones and three play:3Bar is hard wired in.Once a week or so, atleast one of the :3s and the Ones will disappear. I can find them in missing products.  I solved for wireless interference. Wi-Fi on channel 7 and Sonos on 11. Worked for a few days.I’ve done system reboots on individual devices and all the system updates.What else can I try?

Hello,Everyday I have to pair again my Ray to the wifi network,I may have missed something but I don’t know whatThank you for your help

Ever since I got an upgraded router via BT a few weeks ago I have to delete the Sonos app and then reinstall it to find my 3 speakers. It’s driving me nuts. Does  anyone please have a solution. Thank you 

I have a Sonos system that used to be connected with an account. I want to change account and create mine but everytime I try to connect with new account, the old one is referred, registered.... I have uninstalled the application, I have tried several options, nothing is successfullHow can I totally erase the old account?Please help.  

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue? 

I know this has been covered before but it is still a problem, though it is hit and miss. I have a couple of very large playlists in Apple. Sometimes they will load and other times no luck. Have never had a problem with smaller (less than 500 songs) playlist. This really should not be a problem for Sonos. 

I don't have access to employee, upgrade, or any other discounts. But sometimes I see people offering their discounts, like here: https://old.reddit.com/r/sonos/comments/11nb118/upgrade_credit_trade I've got Champagne tastes on a basic beer budget, racing along on the hedonic treadmill (google it). I now have two Ones and a Roam, and I'm looking to obtain a Sub Mini and another Roam, preferably with a 15% discount. Is there anything I need to be particularly cautious of in using someone else's discount?