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I originally bought the Sonos Beam Gen 2, but found it too small for our living room. Returned it in favor of the Sonos Arc. The soundbar is connected to a Sony KD-65XH8096 over HDMI ARC (No eARC on this model).With both soundbars I’ve experienced intermittent audio dropouts. It’s not even a full second. But it’s very noticeable.Doing some googling, it seems this is a fairly common “Sony” problem. To test this, I hooked the Arc to my 32” Samsung Smart display. Samsung did not show any audio dropouts while I tried it, so I’m inclined to believe this is related to my TV and not the soundbar. The Samsung did however send audio as PCM, so there’s a bit of a difference there.Anyone got any tips on how I can be sure the issue is related to my TV and not the soundbar? 

I have a google nest hub set up with the default speaker as my Sonos move, and the default music provider ass Spotify. Everything has been working great, except for sometimes when I ask google to play a specific song title, it will repeat the correct song but then play a completely different song not he speaker. I have spotify premium account set up on both google and Sonos. General playlist requests work for example “Play country music” but specific songs don’t. Any fix?

So I have my speakers in the lounge grouped together, however I wish to play music through only one. Is this possible to do without ungrouping them please?

I have Sonos Arc, Sub, and 2x One SL speakers, connected to my TV and via WiFi. I also have an integrated amp that is connected to Connect via RCAs, and Boost for internet connection. The amp also drives 2 M&L electrostatic speakers. Can I integrate the latter with the Sonos sound output?

None of my devices (mac, iphone) now show me the contents of SIRIUS XM. SXM is among the services I can play, but I can't see any channels, on demand programming or anything else. This started for no apparent reason several weeks ago. The other services work as they always have. I've tried removing the SONOS app and reinstalling. I can only play SXM with voice commands, but this is limiting. I'd appreciate some advice.

My music library is stored on a NAS. When I upload a new album and ''update music library'' on my Sonos app it quite often only syncs a few of the songs from that album. They're all the same file type

I don’t have a Port to test this out on so I’m hoping you can help me out. I would like to replace my Connect with a Port so I can have Airplay2. I want to keep the Port in fixed volume, but am wondering if Airplay volume could still be controlled through the phone even with Fixed volume set on the Port. I like “fixed” for most of what the Port would be used for, but I am hoping that the fixed setting doesn’t block the Airplay volume control. 

I set up google and Sonos and everything seem fine and connected. I ask “play queen on Sonos”first I get “sure, queen from Spotify, playing on Sonos”and 3 seconds later “sorry that mode is unavailable”

Hi, This is beginning to be a familiar story, please bear with me.So, there seems to be a clear distinction between the following events.When using an Amazon Dot, BBC sounds and station selection works. i.e. “Alexa, please ask BBC sounds to play Radio 2”  The usual BBC sound bite plays and asks me for the service I require. I ask for BBC Radio 2 and it plays.   When performing the same procedure with an Alexa enabled Sonos Play1, The BBC sound bite plays OK, but after saying “Play BBC Radio 2”, Alexa responds with “Playing BBC Radio 2” and then nothing. However, maybe more importantly, the light on the Play1 seems to go dimmer, indicating that it is no longer communicating and has ‘dropped out’. This may be a clue considering different servers to BBC sounds?I appreciate that this topic seems to have been thrashed but I’m sure I’m not the only one with this existing issue. Neither the tech lads can sort this out or any of the proposed solutions found here have worked.  I have tried endl

Hello,I just added a Sub Mini to my Beam (gen2) + 2xOneSL setting.It seems Sub Mini has probem pairing a wireless Beam. The Sonos App shows connected but the Sub Mini dose not play any sound in a movie or a base-heavy music.I’ve tried some cases:Pairing Sub Mini to hard-wired Beam, w/ or w/o surroundings, Sub Mini works as normal. (Diagnostics 1176300266) Pairing Sub Mini to wireless Beam, w/ or w/o surroundings, Sub Mini plays no sound. (Diagnostics 1996661303) Pairing Sub Mini to stereo One SLs, Sub Mini works as normal. Switching Beam from hard-wired to wireless, after automatic reconnecting, Sub Mini plays no sound. Switching back Beam from wireless to hard-wired, after automatic reconnecting, Sub Mini plays no sound. Manually power on/off Sub Mini, after reconnecting, it works as normalI am not happy keep connecting my Beam with a network cable in my room...So I did a lot search here and find some related posts. Sorry to At your guys, I hope this post can be a thread tracing the c

Hello there community!I have an LGOLED65C8AUA, I stream Disney, Netflix, Amazon Video, HBO Max & Apple TV direct from the TV to my Arc. The only app that doesn’t seem to be working Amazon’s app (I do have their unlimited service). Is this the way it is? Am I forced to use S2 direct ONLY if I want to listen to my music from Arc/Sub/(2) Ones as back speakers?...again, it’s coming direct from an ARC HDMI TV (not eArc) direct to ARC and all the other apps are working fine although Amazon Music is the only Music Streaming App out of all of them listed.I’m trying to make anything work other than having to directly use the Sono’s Music App (S2) because from S2 you don’t know if any song you are searching for (in Amazon) is any particular quality until you actual select it. It’s a really poor experience to say the least.

Is the Fee for this Roku Sonos Controller a one time fee or monthly?

Hi there,  I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there.  Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa.  Would it be possible for this to be fixed somehow? 

Good morningI bought a sonos amp. I would like to know where to buy the screw to go to the screw thread available below the amp. I wanted to fix the amp on a flexson support.please tell me where to find the screw?

I have introduced a Sonos One SL into the TV room grouped with a Beam. The Sonos One SL keeps cutting out with the TV (but seems fine just playing music Spotify). Wifi is super strong and its positioned close to Beam (which has no problems). I have performed all the recommended switch-offs, switch-ons, it’s unusable pls help!

Hello,I have an audio-technica turnable and i want to connect her to my beam 2. I don't now if my turnable it's pre-apmlified. Can i only use a PORT ?Best regards,Sacha

Hi, until last weekend Sonos move (a bit more than a year old) worked as it should. No it is dead silent, ie looks like battery is completely dead. Doesn't charge with USB C nor at the charging base. What should I do next?

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

Hi all,I’ve just bought a Boost 2nd hand. It arrived today and when I connected it up to my router the light went solid white, but the app couldn’t find it. I tried re-booting it then it occurred to me that the previous owner may not have de-registered it from their system so I factory re-set it. I’m now getting a blinking green light but the app still won't find it.I saw in another topic one of the agents suggested temporarily connecting one of the speakers to the router, then starting the “add product” process again for the Boost but this hasn't worked either.Can anyone help me get it connected please?

Hi,I recently bought a Beam Gen 2 and Sub Mini. Then added 2 x Sonos One SLs as surrounds a couple weeks later. I mainly use this setup to game on a PS5 and for this everything works fine and it's been brilliant. However, for movies and TV (that support 5.1 audio) there is no sound coming from the One SLs, only a quiet static noise. I've tried content from Freeview, Netflix, Prime, Disney+ and nothing makes use of the One SLs.I've checked that the Sonos app shows it's in 5.1 mode when watching content and I've attached photos from the app with my system's info. I am using an LG C9 OLED TV, which is set to HDMI ARC with eArc on (and bitstream format for HDMI in when using the PS5).Weirdly, if I try the same streaming services through the PS5 I also get the same problem but as mentioned, games make full use of the One SLs.I understand the Beam Gen 2 can support 5 channels of audio by itself and my suspicion is this is getting prioritised over the using One SLs.Any ideas? 

Can only get stereo pcm from config as above, help please

My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?Astounding that Sonos does not seem to provide basic info like this on their site.

I have one speaker (Play 5, gen 1) compatible with S1 app only.  All other speakers are compatible with S2. I have reset by Play 5 but am unable to use S1 to add as new speaker.  Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app.’   Please advise.  

Quick question To start, I am not overly technical. I’ve never had problems with the Sonos products or app or speakers in 10 years! BUT Since upgrading to the Australian NBN high speed internet I am experiencing constant drop outs / lag  in sound and control on a iPhone 13, along with the speakers all the time. Reinstalling the app works 90% of the time, but I have to do it a couple of times a week. • I have 260 mbps average wifi speed• I like to play 8 grouped speakers at once (usually)• Have tried wired and WiFi networks, same problem either way ( and changing channels) What am I missing? 

I’m trying to set up surround sound with only using sonance speakers. I don’t want a sound bar under my tv..  I’m going to have two sonance speakers on each side of the tv and 2 ceiling sonance speakers behind the couch.  Do I need two Sonos amps to drive the two sets separately? I assume so because the ceiling speakers will be ambient and the in wall speakers by the tv will be full.  Also, Do I need to connect HDMI Arc to each Amp if I need two or do I just connect to the wall speakers and then group the other set? I don’t know if when I set it up in the app it will be set up as a home theater or if I manually have to group the two amps together whenever I want to watch tv and adjust the volume separately. Any advice would be appreciated!