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Pandora is not working now

Since about a week or so I am unable to control or transfer music via Tidal app / Tidal Connect on my Android 13 device. It does work using Spotify Connect. I have an S1 and an S2 system and the behaviour is the same on both. Already tried rebooting phone, clearing cache or uninstalling/reinstalling/authorize both S1 and S2 apps. Starting music from within the Sonos apps works. Sometimes when I am fast enough I can see a message that says : Sonos unable to play Tidal - Access denied. 

I bought a Sonos subwoofer in London and brought it to my house in Brazil. When I plugged the cord into the outlet it sounded like the sub had not turned on. The Status Light didn’t come on and the Sub did not show up in the Sonos app, so it couldn’t be connect. Now I see that on the plug cord is written 250v and not Auto-switching 100 - 240V ~ 50-60 Hz 2 A AC universal input. Can I use another cord to plug the sub to the 127v outlet? Could anyone help me to connect the sub? I already have a Sonos Play 5 and a Sonos 5 connected through the app in my iPhone.  

I just got a Sonos Move.  I am wondering if there is a setting which allows me to still listen to the speaker while on the phone?

I have a setup with an Arc, Sonos Sub, and non-sonos in-ceiling rear speakers connected with an Amp. I know the rear speakers and Amp work because if I set them as a separate channel I can play music through them. When I connect the Amp to the Arc + Sub as Surrounds it works in the app, but even if I turn “surround volume” up in the Sonos app I don’t seem to be getting any volume from the rear speakers. Any ideas? 

My system consists of:Amp: M Bed and BathAmp: Dining RoomPort: Ent RoomPort: OfficeMoveAll are running on S2, which was updated from S1 in January when I replaced the last of my S1-only compatible units.  I run a Synology NAS (installed years ago) with all of my content loaded in there; it has power saving activated so it may take a minute or so to start if it is asleep.  I have had no non-Sonos related problems with the NAS.  I have a MacBook Pro running macOS 11.7.1, but it is not part of the music file sourcing for my Sonos system. The problem I have is that when the “M Bed and Bath” alarm goes off, it will run for about 1.5 minutes then restart with the same song from the NAS (it is not part of a playlist).  The second time, it will play to the end - the song is about 10 minutes long.  If I play the same song directly from any Sonos produce it plays with no issue, so I don't think the file is corrupted.  I can play any music from the NAS on any Sonos product and from a non-Sonos au

Can the arc soundbar be integrated in a TV cinewall without loosing sound quality of Dolby atmos? If so, how much space should there be on each side (left, top, right) from the soundbar to cinewall frame so that the sound quality isn’t compromised? Many thanks 👍

Hi there, I’d be grateful on some advice on putting a dormant Connect unit to new use.I would like to connect a CD /radio to the Connect using line out/RCA cable so that the unit can play through my One speakers. Ideally, I’d want to set up the Connect to work with the speakers in the Kitchen, for example, so that whenever I use the CD/ Radio it automatically feeds through the Connect and to the speakers, without having to set up everything each time via the Sonos app; can anyone advise if this is possible?We already have the speakers in the kitchen, my wife wants to be able to play her CDs from a standalone unit and it would make sense to utilise the Sonos speakers. Although I have a NAS drive with all the music loaded, she doesn’t want the hassle of using the Sonos app to find the particular cd files each time - there are a lot of CD files to hunt through! 

I’m using Google Assistant, and keep getting message, “Spotify Premium isn’t currently available. Try again later.”  I’ve tried uninstalling Spotify from the Sonos app; reinstalling; reauthorizing.  Even resetting the Roam and starting over from scratch.Spotify works fine from the Sonos app on my iPhone, and I can cast it to the Roams.  It just won’t work with Google Assistant for some reason.

HI, just got a sub mini, but not compatible with S1 app, i am trying to use the S2 app, but cannot setup anything, keep asking to downgrade to S1 cause some product are not compatible with S2, but the sub is not compatible with S1Can i upgrade S1 to S2 ? very confusing THanks 

V 14.20OS S2Play 3 & Play 1iMacI have the above system and to be honest use the system relatively lightly.First issue I’ve had of late is since a period in January when I was away and iMac not switched on I came home and found that the Play 1 speaker had disappeared from my system. I unplugged the speaker (from power) and after a minute or so it reappeared on my system. It has since done this at least three times since then - latest being today 3/3/23. Also as a result of this the ‘Music in my Queue also disappears and needs replacing. No big deal, but a bind! Second issue is over last few days I’ve been prompted to do an Update. I click the relevant prompts, I then get asked for my Sonos p’word, I’m then told that ‘an unexpected error has occurred, please try again - I keep trying and get the same response. Can anybody assist re these issues please?I carry out these ops on the IMac, I have the App on my mobile but dont use it. Many thanksKeith

I do not see the Sonos Five on my Bluetooth on my iPhone? How do I connect?

To all who use a Sonos product in combination with an Xgimi projector: Does anyone have a fix for the big audio delay? I use an Xgimi Elfin projector with a Sonos Beam Gen2 over HDMI. In the HDMI or sound settings of the projector, I have HDMI eARC set to "Auto" and sound set to "Passthrough". Dolby 5.1, DTS 5.1 and even Dolby Atmos is correctly passed on to the Beam and correctly displayed in the App during playback. However, there is a significant audio delay of several seconds. No matter which App is used (tested with Plex and YouTube). If you change the sound settings from "Passthrough" to "PCM", you get less delay. However, still a bit but not as annoying. Unfortunately the signal converts to stereo and loses noticeably in dynamics and volume. Anyone have an idea?

Speaker ash been working fine and came into shop and one speaker would not work. We have done everything SONOS app recommends. App shows speaker in Blue Tooth mode but we have pressed the button on speaker and top light is white but will not connect to play and SONOS will not recognize WIFI for the speaker. I have 2 Move speakers and the other one is fine.We have reset and turned of the router multiple times,  turned the speaker off for a period and powered back up, we have changed the speaker form Blue Tooth to WIFI and back a few times. The white light and sound come on but the Sonos App still shows the speaker is bluetooth and will not play. Moderator edit: Combined posts

Hello, I'm facing strange audio issue on my Sony KD-49XG9005, wonder if someone experienced something similar.I have 2nd gen Sonos Beam connected to HDMI-ARC and NVIDIA SHIELD TV PRO (2019) in other HDMI port on the TV. Shield is the default input, I don't use anything else. I'm using Shield's remote (and HDMI-CEC) to turn everything on and off.When I turn my stuff on, the TV sends audio in stereo PCM to Sonos Beam. I have to turn it off and on again to get Dolby Digital to Beam. It seems to be happening only after the system was off/sleeping for a period of time.Shield has Dolby audio processing turned on.TV has following audio settings:Audio output -> Digital audio out -> Auto 1 Input-specific Sound settings -> Dolby Digital Plus output -> Dolby Digital Plus (for both HDMI ports used).Can't find anything else that would be related to it. Is there some settings I might have missed? It's a bit annoying to do this on/off/on to get the desired audio output. Thank you!

Go to my sonos app on my IPhone ( and yes it’s updated) and it just goes to iPhone Home Screen. Then app works on 3rd try. Then all speakers not connected. Then speakers are connected. Happens since this 15.1 update. This is getting old. Not much faith left in Sonos. Worked fine before this 15.1 / boost update.  

Can anyone recommend a method to "add" records played on the Carbon Stream to my Sonos music library? Thanks,Mike

I have this music track that I can’t seem to remove, delete, or however you want to phrase it. It’s the Tinlicker track in the pic. My music sources for Sonos are SoundCloud and Mixcloud. This particular track is not on my list of music of either one. I’ve deleted the SoundCloud and Mixcloud app from Sonos and it still appears as you see. Any ideas on removing it. On any other song in my lists, deleting it from the source doesn’t allow it to show up on. Never heard of CreateRadio either. my Sonos app. 

Since the most recent update our Spotify isn’t working -- it stops playing after about 2 seconds. Sometimes it says wifi unstable, but other sources stream fine.We’ve had this problem in the past, but it had been solid since the update.I’m using Sonos Play speakers on wifi with a Sonos Connect.Have tried rebooting, re-installing etc.Any advice would be greatly appreciated!

Currently using 3’s for rear surround but wondering if there’s a real benefit in using 5’s.I can’t really notice sound height I our family room 21x26x13 with one side open to dining room and entry way.  Using the slider doesn’t seem to make any difference.Do you have anything on the horizon that might benefit my issues? thank you / Dick Hampton 

I have a multiple speakers in a group, and in the last few weeks have had numerous issues with audio playing.Currently I have a speaker (Play:1) that is in the group which will not playing audio, but I can play/pause the group from this speaker.  I can also remove and add the speaker from the group through the app via iPhone or iPad.  However no matter how many times I remove or add the speaker it will not play the audio like the other speakers in the group.Other speakers in the group are two (2) Play:1’s and a Roam.I had this issues with the Roam and I ended up having to reset the Roam and re-pair it to my system.My biggest problem is it appears I am chasing this issue from speaker to speaker.  Why? I have a mesh network set up and it is functional.  I have already restarted it for troubleshooting, and no change.  

I have a new setup: SkyQ box HDMI to TV LG 55G2 HDMI 1; LG 55G2 HDMI 2(ARC) to Sonos Beam(gen1). Also have the Sonos wireless sub. SkyQ output is set to 2160p 10bit UHD/Dolby Digital output (5.1). The TV is set to use the eARC sound bar as speaker. I cannot seem to get the voice sync correct. Its almost as if the picture is slightly ahead of the sound, as I cannot find any sound delay setting on any device which perfectly synchronises the sound/picture, 0ms seems the closest anything else makes it worse. I have tried setting delays on the SkyQ box and TV without success. If I set the SkyQ box to ‘Normal’ sound output (Stereo only?) the sync seems OK. Can anyone suggest what settings would be best to try on the TV (or Sky/Sonos box) to try and correct this issue? Surely a state of the art TV and Sonos Beam should be able to display sound/vision sync with Dolby Digital?

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected. We also have a One SL, which works fine over Wi-Fi. I submitted a diagnostic: 1740776518

Hello, I have a question. I have connected a Sonos Ray to a TV via optical cable, PS5 is connected to the TV via HDMI, I only hear sound from RAY and not from the SONOS SYNFONIK rear speakers, what should I do to get 5.1? Thank you very much for your help!!

I’ve been unable to install an update on my Roam. Keep getting error 30 which has 2 suggestions. First - move it closer to the router. Tried that, got the same error. 2nd plug in Ethernet cable. Can’t do that on a roam. Any other ideas please?