Answered

I don't see my product Sonos Ray

  • 26 February 2023
  • 3 replies
  • 98 views

"I don't see my product."

Did factory reset

Brought Android phone near unit

Connection via Ethernet

Using latest release & upgrade of Sonos 2 Controller

Did power on reset

No new router or network

icon

Best answer by Ken_Griffiths 26 February 2023, 23:46

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?

Hi Ken,

Thanks for prompt reply.

Uninstalled app, powered all devices down and reinstalled. Setup completed successfully.

Thanks again.

Have a good day.

Frank

Badge

Don't see your product - well why have I just wasted an hour doing all that for ……………………………………………...😔