"I don't see my product."
Did factory reset
Brought Android phone near unit
Connection via Ethernet
Using latest release & upgrade of Sonos 2 Controller
Did power on reset
No new router or network
Answered
I don't see my product Sonos Ray
Best answer by Ken_Griffiths
What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?
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What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?
Hi Ken,
Thanks for prompt reply.
Uninstalled app, powered all devices down and reinstalled. Setup completed successfully.
Thanks again.
Have a good day.
Frank
Don't see your product - well why have I just wasted an hour doing all that for ……………………………………………...😔
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