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"I don't see my product."

Did factory reset

Brought Android phone near unit

Connection via Ethernet

Using latest release & upgrade of Sonos 2 Controller

Did power on reset

No new router or network

What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?


Hi Ken,

Thanks for prompt reply.

Uninstalled app, powered all devices down and reinstalled. Setup completed successfully.

Thanks again.

Have a good day.

Frank


Don't see your product - well why have I just wasted an hour doing all that for ……………………………………………...😔