I don't see my product Sonos Ray

  • 26 February 2023
  • 3 replies

"I don't see my product."

Did factory reset

Brought Android phone near unit

Connection via Ethernet

Using latest release & upgrade of Sonos 2 Controller

Did power on reset

No new router or network


Best answer by Ken_Griffiths 26 February 2023, 23:46

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3 replies

What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?

Hi Ken,

Thanks for prompt reply.

Uninstalled app, powered all devices down and reinstalled. Setup completed successfully.

Thanks again.

Have a good day.



Don't see your product - well why have I just wasted an hour doing all that for ……………………………………………...😔