I don't see my product Sonos Ray

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"I don't see my product."

Did factory reset

Brought Android phone near unit

Connection via Ethernet

Using latest release & upgrade of Sonos 2 Controller

Did power on reset

No new router or network

Sonos Ray

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Ken_GriffithsAnswer

What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?

Ken_GriffithsAnswer

What happened during the device setup process after using NFC to add the device to your system? Did you get any error message or on-screen advice? Is the speaker showing in the ‘Settings/System’ area of the App, that’s if you power the device off/on again and is it indicating that it’s setup is incomplete?

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F

FMercik1943Author

Contributor I

Hi Ken,

Thanks for prompt reply.

Uninstalled app, powered all devices down and reinstalled. Setup completed successfully.

Thanks again.

Have a good day.

Frank

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N

notmcc

Lyricist III

Don't see your product - well why have I just wasted an hour doing all that for ……………………………………………...😔

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