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Era 100 and line adapter issue

  • 10 April 2023
  • 2 replies
  • 194 views
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I purchased a pair of Era 100’s to use with my iMac computer, using the USB-C line adapter. The speakers sound absolutely superb, however, every minute or so the stereo pairing drops out of one speakers for a split second. I see a reviewer on YouTube was experiencing exactly the same issue.

I’m sure it’s just a bug and will be fixed, but wanted Sonos to know. 

Thanks

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Best answer by Airgetlam 10 April 2023, 20:41

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2 replies

Schlumpf
Userlevel 7
Badge +16

@nonsuchandy 

Maybe there are other wifi or bluetooth connections nearby that are interrupting the connection between the stereo speakers. 

Ralf
Airgetlam

And, in order to actually help Sonos track this down, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m pretty sure the engineering folks don’t read this forum. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

Bruce
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