Hi @SamJones6,

It’s possible that the phone is locking which is causing the system to lose access to the files on the phone. If you want to prevent this, you may have to adjust your screen settings on your phone so it doesn’t auto-lock, but this will put a larger strain on your battery.

When playing tracks from your Android device, it needs to stay powered on and connected to your network, otherwise it will stop playing the tracks stored locally.

I hope this information helps!

That doesn’t make sense to me.

The screen locks pretty quickly.

Other apps, like podcast playing apps, do not have this problem. The podcast apps are playing mp3 files downloaded locally, and can stream over bluetooth for hours, even when the phone is sitting on my desk, untouched, locked in all the ways it can be locked.

So it isn’t the phone, and it isn’t Android somehow disallowing an interactive app from accessing files.

In the past, when streaming would stop after 10-30 minutes, it was understood that when battery level hits some level, that Android, on a locked phone, turns off the wifi, and this was stopping the Sonos stream.

However in this case, the phone is connected to power. So Android should not be going through its power saving sequence.

What to do next?

Hi @SamJones6,

I assume it’s still likely to do with Sonos losing access to the files on your phone, but exactly what is causing the loss of access is hard to tell without looking further into the system. Bluetooth works differently to Sonos accessing the files on your phone through your Wi-Fi network, so that may be why you don’t see this occurring with other services that use Bluetooth.

The next time this occurs, please submit a diagnostics after the music stops playing, then reach out to our support team. The diagnostics will show us the error as to why the music stopped and our support team have the tools to help you troubleshoot this.

I hope this helps!