I’m not able to connect to my Sonos system. I travel from from one place to another Both has worked.
I did reset the router, I connect directly to the router via cable. I de-install and installed the software again. It is on a private network. Any ideas people
Moderator edit: combined posts so topic is still “in need of reply”.
Best answer by Corry P
Hi
Thanks for your post!
Assuming your PC is on the same network (which is marked as Private by Windows), has an exception in the firewall for Sonos and has no VPN active, you should be getting connected to your Sonos system.
If the system you can’t connect to is the one with a Beam and four Play:1s, only the Beam is currently connected to the cloud. If you didn’t leave the router off or at least 30 seconds when you rebooted it, please try this.
If you still can’t connect, however, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. They will also be able to remotely connect to you PC to investigate.
I hope this helps.
+19Hi
Thanks for your post!
Assuming your PC is on the same network (which is marked as Private by Windows), has an exception in the firewall for Sonos and has no VPN active, you should be getting connected to your Sonos system.
If the system you can’t connect to is the one with a Beam and four Play:1s, only the Beam is currently connected to the cloud. If you didn’t leave the router off or at least 30 seconds when you rebooted it, please try this.
If you still can’t connect, however, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. They will also be able to remotely connect to you PC to investigate.
I hope this helps.
Assuming your PC is on the same network (which is marked as Private by Windows), has an exception in the firewall for Sonos and has no VPN active, you should be getting connected to your Sonos system.
Should but NO
If the system you can’t connect to is the one with a Beam and four Play:1s, only the Beam is currently connected to the cloud. If you didn’t leave the router off or at least 30 seconds when you rebooted it, please try this.
DONE but NO
If you still can’t connect, however, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. They will also be able to remotely connect to you PC to investigate.
I will consider it. On my mobile it works.
+19Hi
I’m sorry to hear you are still having trouble with this. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I did contact technical support and did check what they told me. Without any luck till now.
Beatrice H (05/04/2023, 11:42:16): Hallo! Mijn naam is Beatrice. Hoe kan ik je helpen?
roland (05/04/2023, 11:42:52): ik heb een probleem met verbinden naar mijn bestaand SONOS systeem
Beatrice H (05/04/2023, 11:43:07): We begrijpen dat dit misschien vervelend is, maar we zullen je probleem oplossen
roland (05/04/2023, 11:43:31): zie in de SONOS community: Sonos PC S2 app not finding system
Beatrice H (05/04/2023, 11:43:51): Sinds wanneer heb je dit probleem? Heb je iets verandert in jou huis? Een nieuwe modem of wifi versterker?
roland (05/04/2023, 11:44:28): neen, ik travel wel tussen Spanje en België en heb op elke locatie een systeem
Beatrice H (05/04/2023, 11:45:34): ok
Beatrice H (05/04/2023, 11:45:44): dus ben je op dit moemnt in Spanje of Blegie?
roland (05/04/2023, 11:45:54): beiden hebben gewerkt
roland (05/04/2023, 11:46:16): in België
Beatrice H (05/04/2023, 11:46:48): je kan dus de app reseten/ vewijderen en opnieuw downloaden : https://support.sonos.com/nl-nl/downloads?language=nl_NL en installeren
roland (05/04/2023, 11:46:49): via mijn mobiel werkt het, via mijn PC niet meer
roland (05/04/2023, 11:47:53): reeds gedaan allemaal
Beatrice H (05/04/2023, 11:49:06): heb je vpn op je computer?
Beatrice H (05/04/2023, 11:49:12): of antivirus?
roland (05/04/2023, 11:50:40): vpn staat af
Beatrice H (05/04/2023, 11:51:41): herstart je pc, dan probeer de download en installatie opnieuw. aub
roland (05/04/2023, 11:51:56): ook gedaan hoor
Beatrice H (05/04/2023, 11:53:45): normaal gesproken kunnen wij sonos niet installeren/gebruiken als je VPN gebuikt. Ben je zeker dat VPN en firewall zijn niet actief?
roland (05/04/2023, 11:56:17): firewall is on
Beatrice H (05/04/2023, 11:57:02): meer informatie over sonos en VPN: https://en.community.sonos.com/controllers-and-music-services-229131/online-streams-not-working-with-vpn-6878505#:~:text=Sonos%20does%20not%20support%20the,be%20issues%20that%20are%20unresolvable.
Beatrice H (05/04/2023, 11:57:19): hier vind je informatie over Firewall en Sonos https://support.sonos.com/en/article/configure-your-firewall-to-work-with-sonos
Beatrice H (05/04/2023, 12:01:33): lukt het?
roland (05/04/2023, 12:02:25): ik heb een bedrijfs PC en kan de firewall settings niet aanpassen
Beatrice H (05/04/2023, 12:02:56): In deze situatie, heb ik geen andere mogelijkheden om u te helpen
roland (05/04/2023, 12:03:39): jammer, toch bedankt
Beatrice H (05/04/2023, 12:05:02): Graag gedaan en fijne dag verder!
Beatrice H (05/04/2023, 12:05:43): Je casenummer is ********. Je kunt ook een transcriptie van deze chat downloaden zodra de sessie is afgelopen
Moderator edit: removed case number
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.