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How do you reset a Move speaker? 

I’m unable to add Qobuz as a service to Sonos. It fails in the new app and desktop app. No error code just says unable to add.Anyone else having this issue or anyone able to add Qobuz to sonos recently?

Hi I am looking to buy the home theater package with era300 speakers and Arc. One thing that's important to me is being able to switch from home theater setup connected to TV and then listening to music in stereo via the app with just the two era300 speakers (via the Sonos app on phone) with ease.  Is this easily. Any responses greatly appreciated 👍

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

I upgraded a Connect from S1 to S2 hardware (Gen 1 to Gen 2).I did this to get more formats available so i didn’t need to down convert digital only media.Anyway, the Connect Gen 2 won’t play some regular media unless grouped! “Friday, July 19, 2024 - 12:25 PM Greenwich Mean Time : Dublin, LondonUnable to play 'Everybody break verse idea' - the song is not encoded correctly.” So, in the example above, why won’t the Connect G2 play 'Everybody break verse idea' unless in a group?Media info:GeneralComplete name                            : \\MadejskiBU\Multimedia\JustMP3\October Drift - Vault\Demo - Everybody Breaks.flacFormat                                   : FLACFormat/Info                              : Free Lossless Audio CodecFile size                                : 8.59 MiBDuration                                 : 1 min 59 sOverall bit rate mode                    : VariableOverall bit rate                         : 604 kb/sAlbum                                    : OD Vault 202

Hi everyone! I have an amp and four passive speakers in my living-room. They’re OK but I would like to replace them with two sonos speakers, so I can integrate them in my Sonos system. I have a projector and a TV connected to one Android box. I do everything there: connect to Spotify and other music services, stream films, watch TV… Which options do I have?Thx, regards

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP.  THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING. I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM.  CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE.  CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN?    

I have an idea! When you open a Queue list that is currently playing why not have the song that’s playing move to the middle of the screen. I always have to start scrolling to find what is playing next and I start another song playing be accident.

Hi everyone!I updated the SONOS App and have been experiencing several peoblems since.I had an alarm clock that started playing music every morning with the old app. Since the update the alarm clock does not work anymore and I cannot find it in the new app anymore.Furthermore, I usually listen to a radio station via Radioplayer, but it does not work. There is always a error message (without saying what error it is).I’d really appreciate your help, especially since I practically do not/cannot use SONOS at the moment.Thank you!

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

Does anyone know how to connect Play 3 and Move 2

Jeg har kun Sonos S1. Mit system er tilsluttet vis bridge, og har været det i over 10 år uden problemer.Jeg får ovenstående besked når jeg åbner app’en. På alle mine devices.Jeg kan ikke finde ud af hvilket netværk min Sonos bridge tror den er påNår jeg vælger Netværk i app’en, viser siden bare: ‘Indlæser’.Nogen gode ideer.Alle hjælpe-sider i Sonos viser noget andet end det jeg har brug for, synes jeg.MvhMorten

I’ve been able to add my music library to my Windows 10 Desktop using the NAS device option.  I have a Windows 10 Laptop I use for a different Sonos system in a different location. I have the music library physically on both devices, with the folder sharing settings the same. When I try to add the music library to the laptop system I get the “Folder access denied” message.  When I transferred the music library to a flash drive I was able to add it to the Laptop system without a problem.  Any ideas why? Don’t want to have to leave a flash drive connected all the time.

In the new Sonos app, when you navigate to Settings>Room with TV/Playbar, the TV Settings allowing you to connect remote and others only shows up some of the time. Products and Sound headings always show up but I have attempted to connect a TV remote only to not find the menu the next time I open the same app window. 

Hi, I have a One and One SL which I use as a stereo pair, if I bought the Era 100, can I add that to the existing system and play music through all 3? 

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

In an ideal way I was looking too play audio through a pair of Sonos era300’s or fives from my Samsung series 7 tv. But it dosnt seem that easy. I’ve looked at an Arc and mini sub but I’ve been told it’s a good set up for theater tv but not brilliant for streaming music.I’m also looking to stream from my Mac or iPhone to the tv and audio out of era300’s or fives. Open to suggestions. thanks

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Currently, I use the Sonos Amp with TV for Disney+/Netflix and Spotify for music. Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

I have three sound bars in three separate rooms.  Arc (family room), Beam (attic), Beam (master bedroom).The Arc and the Beam in the attic room have a linked volume, but they are not grouped and are not playing the same media. For example:  If I am listening to music on one, and someone is watching TV on the other, the volumes raise and lower together as each user changes the volumes for their media in their room. This does not happen with the other Beam in the bedroom.  Any ideas what's up, or how to fix this issue?  I have tried grouping with other rooms, ungrouping, etc. Thanks!  

Hi How do I create a song queue in the new sonos app?  Am I doing something wrong .  I used to pass the phone around at gatherings and everyone used to add songs to the queue.   Or I’d find an artist and play the top tracks list.   Have both of these features vanished, these were my main ways of listening , or am I doing something wrong? If these features have vanished is there any work around or third party controllers so I don’t have to use the sonos app?

I want to clear the queue on my now playing screen, but it does not give you the option to clear ?I have tried calling Sonos but unable to get throughPlus since the new update, I’ve had nothing but troubleand you can never get through to Sonos when you want to speak to somebody I’ve had my system for many years now, I’m getting to the stage I’m actually fed up with  the system as it doesn’t work right They need to get their act together you pay all this money for speakers  and  you have all this trouble 😡 

will a sonance patio 4.1 series bought in th US work fine in the UK with a Uk sonos amp?

Hi, I’ve installed iPadOS 18 public beta and have tried to play atmos music via airplay2 to my Era 300 but it’s only playing stereo. Does Sonos need to perform an update to enable Airplay Atmos, or is this an Apple restriction?Thanks,Richard

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.